Client Service Representative

3 weeks ago

Austin, United States Central Texas Veterinary Specialty & Emergency Full time

Description Position at Central Texas Veterinary Specialty & Emergency Central Texas Veterinary Specialty & Emergency Hospital is looking for a Client Care Representative to Join Their Team in South AustinThe Client Care Representative plays an integral role in the Advanced Veterinary Care provided by our team. This role goes hand in hand with our purpose statement of enhancing the quality of life for our patients.In the performance of their respective tasks and duties all employees are expected to conform to the following: Perform quality work within the scope of the mission and purpose statement of Central Texas Veterinary Specialty and Emergency Hospital.Work with personal accountability and exceptional morale.Interact professionally, with integrity and compassion toward coworkers, clients and patients in accordance with this organization's core values.Work effectively and independently while understanding the necessity for communicating and coordinating work efforts with other employees.Commit to providing excellent high-quality care of patients.All requirements listed in this job description are essential functions, some of which may require more responsibility and knowledge as the employee gains experience and/or is promoted.Position Responsibilities All duties are performed under the responsible supervision of a licensed veterinarian as specified in Title 22, Part 24, Chapter 573 of the Texas Administrative Code.Answer multiple line phonesSchedule appointmentsGreet clients upon arrivalPrepare and collect information from clients to create or update their pet's chartExplain hospital policy as it applies to payment for services renderedFaxing, filing, mailingReminder callsPerforming end-of-day dutiesProperly use the computer to schedule appointments, enter new client and new pet information, and generate invoicesAppropriately prepare billings, receipts, collect, and record all payments for services rendered Consistent, on time arrival and attendance at work each day you are scheduled.Always be in position and prepared to work at the start of each shift.Good communication skills.Ability to work well with others as a team.Flexibility and the ability to adjust to a changing environmentHandle stress and pressure calmly, with poise and tact.Self-motivated, hard worker.Ability to multitask, prioritize and delegate appropriately.Willingness and ability to learn new tasks quickly.Ability to receive constructive criticism and accept responsibility for actions.Reliable and dependable.Common sense, good judgment and sense of humor.Benefits Package Medical, Dental, and Vision insurance options, all starting the first of the month following the date of hireShort Term Disability paid for by employer Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family Company Sponsored Employee Assistance Program (Headspace) 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment Flexible Spending Account or Health Savings Account options Long Term Disability option Progyny-Fertility and Family Building Support (up to $10,000) Team Member Discounts for Pet Care Paid time off-inclusive of sick, personal, and vacation LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)Referral Bonus ProgramDailyPay on DemandPersonal pet discountsQualifications GED or High School DiplomaTwo years minimum customer service experienceBasic computer knowledgeKnow how to operate basic office equipment Preferences Knowledge of the veterinary field is preferred, but not required Special Position Requirements Swing shift (after 4:00 pm), Overnight Shift (until 7:00 am), and weekend day shifts availableOvertime may be requiredExpect to work at least one weekend shift per monthPhysical Effort While performing the duties of this job, the employee is frequently required to bend, stoop, and stand for extended periods of time.Required to lift up to forty (40) pounds.Employees will be expected to request assistance with lifting or carrying animals or materials over 40 pounds. Work Requirements Hazards associated with infected animals, controlled substances, and possible exposure to contagious diseasesExposures to unpleasant odors and noisesExposure to aggressive patients, bites, scratches and animal wastes

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