Current jobs related to Desktop Support Technician - Philadelphia - Polsinelli

  • Desktop Support

    2 months ago

    Philadelphia, United States Presidio Full time

    Presidio is seeking an onsite Traveling Desktop Support / Field Technician. Our client is seeking a Desktop Support / Field Technician to travel to 20+ terminal locations to provide in-person technical support. The client is a trucking company that provides transportation, logistics and freight transportation solutions and it’s important that there is a...

  • Desktop Support Technician

    4 weeks ago

    Philadelphia, United States TEKsystems co Allegis Group Full time

    . Provide End User technical support in a fast paced desktop support environment. Primary job function is to provide general maintenance tasks, troubleshoot and repair a range of supported devices/systems and peripheral equipment throughout the organization. This includes installing, diagnosing, repairing, maintaining and upgrading related hardware and...

  • Desktop Support Technician

    4 weeks ago

    Philadelphia, United States TEKsystems co Allegis Group Full time

    Description:Technician will be supporting executive/leadership so will need to be very polished with the customer service approach. Provide End User technical support in a fast paced desktop support environment. Primary job function is to provide general maintenance tasks, troubleshoot and repair a range of supported devices/systems and peripheral equipment...

  • Desktop Support Technician

    4 days ago

    Philadelphia, United States TEKsystems Careers Full time

    *Description:* Technician will be supporting executive/leadership users at company so will need to be very polished with the customer service approach. Provide End User technical support in a fast paced desktop support environment. Primary job function is to provide general maintenance tasks, troubleshoot and repair a range of supported devices/systems and...

  • Desktop Support Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States TEKsystems co Allegis Group Full time

    Job Title: Desktop Support TechnicianAt TEKsystems c/o Allegis Group, we're seeking a skilled Desktop Support Technician to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients, ensuring their desktop systems are running smoothly and efficiently.Key Responsibilities:Provide...

  • Desktop Support Specialist

    7 days ago

    Philadelphia, Pennsylvania, United States LingaTech Full time

    Job Title: Desktop Support TechnicianJob Summary:LingaTech is seeking a skilled Desktop Support Technician to provide technical desktop support and incident management for our offices in Philadelphia and Norristown. The ideal candidate will have advanced proficiency in IT platforms, expertise in assistive technology, and a commitment to resolving technical...

  • Desktop Support Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States TEKsystems Careers Full time

    Job Title: Desktop Support TechnicianAt TEKsystems Careers, we're seeking a skilled Desktop Support Technician to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our employees and clients.Key Responsibilities:Provide first and second-level IT support for desktops, laptops,...

  • Desktop Support Technician

    3 weeks ago

    Philadelphia, United States TEKsystems co Allegis Group Full time

    Description: 1. Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (End-User Devices & peripheral equipment), and application software, and operating system issues. 2. Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem...

  • Desktop Support Technician

    3 weeks ago

    Philadelphia, United States TEKsystems Careers Full time

    . Provide End User technical support in a fast paced desktop support environment. Primary job function is to provide general maintenance tasks, troubleshoot and repair a range of supported devices/systems and peripheral equipment throughout the organization. This includes installing, diagnosing, repairing, maintaining and upgrading related hardware and...

  • Desktop Support Technician

    5 days ago

    Philadelphia, PA, United States TEKsystems Full time

    Description:Technician will be supporting executive/leadership users at company so will need to be very polished with the customer service approach. Provide End User technical support in a fast paced desktop support environment. Primary job function is to provide general maintenance tasks, troubleshoot and repair a range of supported devices/systems and...

  • Desktop Support Technician

    2 weeks ago

    Philadelphia, PA, United States TEKsystems Careers Full time

    . Provide End User technical support in a fast paced desktop support environment. Primary job function is to provide general maintenance tasks, troubleshoot and repair a range of supported devices/systems and peripheral equipment throughout the organization. This includes installing, diagnosing, repairing, maintaining and upgrading related hardware and...

  • Desktop Support Specialist

    1 month ago

    Philadelphia, Pennsylvania, United States Iron Systems Full time

    Desktop Engineer Job DescriptionAt Iron Systems, we are seeking a skilled Desktop Engineer to join our team. As a Desktop Engineer, you will be responsible for managing and maintaining our desktop devices, ensuring they are running smoothly and efficiently.Responsibilities:Manage desktop devices, including hardware, software, and connectivity, to ensure...

  • Desktop Support Associate

    2 weeks ago

    Philadelphia, Pennsylvania, United States The Pew Charitable Trusts Full time

    Job Title: Desktop Support AssociateWe are seeking a highly skilled and motivated Desktop Support Associate to join our team at The Pew Charitable Trusts. As a key member of our IT department, you will be responsible for providing technical support to our staff members in Philadelphia and remotely to our staff in Washington D.C. and internationally.Key...

  • Desktop Support Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States Diverse Lynx Full time

    Job Title: Desktop Support SpecialistLocation: NationwideJob Type: Full TimeProvide technical support for desktops, laptops, and mobile devicesTroubleshoot and resolve printer issues, including installation, configuration, and repairSupport meeting room technology, including video conferencing equipment and presentation systemsInstall, configure, and...

  • Desktop Support Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States TEKsystems Full time

    Job SummaryThis Desktop Support Technician role is an exciting opportunity to join our team at TEKsystems. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients. Key Responsibilities• Provide exceptional customer service and technical support to clients via phone, email, and in-person.•...

  • Desktop Support Technician

    3 weeks ago

    Philadelphia, PA, United States TEKsystems Full time

    . Provide End User technical support in a fast paced desktop support environment. Primary job function is to provide general maintenance tasks, troubleshoot and repair a range of supported devices/systems and peripheral equipment throughout the organization. This includes installing, diagnosing, repairing, maintaining and upgrading related hardware and...

  • Associate, Desktop Support

    3 weeks ago

    Philadelphia, PA, United States The Pew Charitable Trusts Full time

    Associate, Desktop Support (Hybrid)Overview of Information TechnologyInformation Technology (IT) at Pew takes a proactive approach toward the use of technology to increase the organization's capacity for exceptionally high-quality strategic philanthropy. Executive staff at Pew recognizes the importance of technology and supports related initiatives to...

  • Desktop Engineer

    5 months ago

    Philadelphia, United States Iron Systems Full time

    Responsibilities: Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and...

  • Desktop Systems Engineer

    2 weeks ago

    Philadelphia, Pennsylvania, United States Iron Systems Full time

    Job Title: Desktop EngineerIron Systems is seeking a skilled Desktop Engineer to join our team. As a Desktop Engineer, you will be responsible for managing and maintaining desktop devices, including hardware, software, and connectivity. Your primary goal will be to ensure that all desktop devices are functioning properly and...

  • Desktop Support Specialist

    1 week ago

    Philadelphia, Pennsylvania, United States Worldgate llc Full time

    Job Summary:We are seeking a skilled Desktop Support Specialist to join our team at Worldgate LLC. As a key member of our technical support team, you will provide essential on-site computer support for our educational clients. Your primary responsibilities will include managing the repairs of all hardware devices, creating touchpoint communication streams...

Desktop Support Technician

2 months ago

Philadelphia, United States Polsinelli Full time

At Polsinelli, What a Law Firm Should Be, is not just our tagline, it is what we live every day. We strive to create an environment where our team members are encouraged to bring their creativity and professional passions into the workplace so that they can thrive. Are you a people person who has a keen eye for detail, thrives in a professional environment and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you

Polsinelli is hiring a Desktop Support Technician in our Philadelphia office. This is an on-site 5 days a week position. This position requires excellent customer service skills both on the phone and in person. Candidate must be service oriented, able to communicate effectively with all levels of employees, including upper management to include both written and verbal communication skills.The selected candidate will be a self-starter who possess the ability to work independently and as part of a team in addition to taking ownership of his/her assigned office responsibilities. Must be proactive and able to anticipate, analyze and resolve issues under pressure. Job will focus on high level customer service within the technical support field.

ESSENTIAL DUTIES:

  • Providing excellent IT customer support for regional office answering phone calls, emails, walk ups, and resolving open tickets
  • Tracking all end-user support activities through the IT Department's system
  • Maintaining communication with end-user, keeping them informed of issue resolution status for all tickets in the office
  • Identifying issues that need additional support and escalating to internal or external resources
  • Tracking and maintaining inventory of IT equipment in the office
  • Reimaging computers and making repairs
  • Managing new hire setups, including ordering and configuration of equipment
  • Acting as point of contact for outside IT, vendors and office equipment
  • Participating in demonstration, testing, configuration, and training of new technology
  • Identifying opportunities to improve, automate, or simplify processes or systems
  • Participate in a rotating on-call schedule that involves after hours and weekend support
  • Developing and maintaining an advanced level of proficiency with software and hardware in use
  • Working independently to research and resolve complex technical issues
  • Working as part of the IT Support Team, providing premiere customer service and support to all end-users, internal and external.
  • Occasionally visiting remote offices to provide onsite assistance and inventory tasks as needed
  • Other tasks and projects as assigned
ADDITIONAL DUTIES:
  • Ability to serve as a backup to the Help Desk Analysts when required
  • Maintain inventory using internal tracking systems to ensure accurate reporting
  • Assist with local installation of network devices
  • Occasional travel to other offices may be required
  • Occasional overtime work as needed
EXPERIENCESKILLS
  • Ability to multi-task, work under pressure, and handle interruptions while maintaining flexibility in work assignments
  • Ability to communicate effectively and interact with diverse personalities while maintaining a professional attitude
  • Ability to lift and/or move computer equipment and boxes
  • Advanced knowledge of Windows 10 and Microsoft Office Suite
  • Knowledge of iManage Work 10
  • Knowledge of video conference solutions a plus
  • A+ and/or Bachelor's degree in a Computer related field and two plus years of experience preferred
  • Experience in supporting a Law firm preferred, but not required

Polsinelli PC is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)