Desktop Support Specialist

4 days ago

Philadelphia, Pennsylvania, United States TEKsystems Careers Full time
Job Title: Desktop Support Technician

At TEKsystems Careers, we're seeking a skilled Desktop Support Technician to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our employees and clients.

Key Responsibilities:
  • Provide first and second-level IT support for desktops, laptops, email, phones, printers, and other company technologies and services.
  • Maintain office infrastructure, wireless networks, phones, and conference rooms.
  • Perform general software and electronic mail support.
  • Escalate incidents and requests to the appropriate resource to ensure timely resolution and customer satisfaction.
  • Integrate software and hardware updates and fixes into the environment using risk-averse procedures and a carefully thought-out fallback plan.
  • Develop and maintain technical documentation and identify office procedures that can be improved through automation.
  • Maintain inventory of system assets and respond to problems and issues escalated from the Service Desk.
  • Participate in department and business-level projects to ensure timely execution of technology initiatives and strategies.
Requirements:
  • Undergraduate degree in MIS or Computer Science (or equivalent experience).
  • Ability to work a flexible schedule, including weekends and off-hours when required.
  • Demonstrated initiative, self-reliance, and proactive behavior.
  • Strong customer focus and service orientation with the ability to work with business users at all levels of the organization.
  • Strong analytical, problem-solving, and communication skills (written and oral).
  • Ability to manage multiple priorities and work well under pressure.
  • Ability to learn new concepts, hardware, and technologies quickly.
  • Demonstrated ability to be a self-starter, work independently, and achieve stated goals and objectives.
  • Ability to work effectively in a flexible and changing environment and manage multiple activities and priorities.
  • Strong organizational skills necessary to structure and manage tasks from initiation to completion.

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