Desktop Support Specialist
4 days ago
At TEKsystems Careers, we're seeking a skilled Desktop Support Technician to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our employees and clients.
Key Responsibilities:- Provide first and second-level IT support for desktops, laptops, email, phones, printers, and other company technologies and services.
- Maintain office infrastructure, wireless networks, phones, and conference rooms.
- Perform general software and electronic mail support.
- Escalate incidents and requests to the appropriate resource to ensure timely resolution and customer satisfaction.
- Integrate software and hardware updates and fixes into the environment using risk-averse procedures and a carefully thought-out fallback plan.
- Develop and maintain technical documentation and identify office procedures that can be improved through automation.
- Maintain inventory of system assets and respond to problems and issues escalated from the Service Desk.
- Participate in department and business-level projects to ensure timely execution of technology initiatives and strategies.
- Undergraduate degree in MIS or Computer Science (or equivalent experience).
- Ability to work a flexible schedule, including weekends and off-hours when required.
- Demonstrated initiative, self-reliance, and proactive behavior.
- Strong customer focus and service orientation with the ability to work with business users at all levels of the organization.
- Strong analytical, problem-solving, and communication skills (written and oral).
- Ability to manage multiple priorities and work well under pressure.
- Ability to learn new concepts, hardware, and technologies quickly.
- Demonstrated ability to be a self-starter, work independently, and achieve stated goals and objectives.
- Ability to work effectively in a flexible and changing environment and manage multiple activities and priorities.
- Strong organizational skills necessary to structure and manage tasks from initiation to completion.
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