Desktop Support Technician

4 weeks ago

Philadelphia PA United States TEKsystems Full time

Description:

Technician will be supporting executive/leadership users at company so will need to be very polished with the customer service approach. Provide End User technical support in a fast paced desktop support environment. Primary job function is to provide general maintenance tasks, troubleshoot and repair a range of supported devices/systems and peripheral equipment throughout the organization. This includes installing, diagnosing, repairing, maintaining and upgrading related hardware and software, while ensuring optimal performance.

Key Accountabilities and Priorities:

• Perform first and second level IT support related activities on incidents and requests on the use of company technologies and services (e.g. desktops/laptops, email, phones, printers, tablets etc.) either remotely or in-person.

• Support activities include the maintenance of office infrastructure, wireless network, phones and conference rooms.

• Perform general software and electronic mail support

• Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction.

• Integrate software/hardware updates and fixes into the environment with a well-controlled approach using risk averse procedures, and a carefully thought out fallback plan.

• Develop and maintain technical documentation where appropriate. Identify office procedures that could be made more efficient through improved process and/or automation.

• Maintain inventory of system assets.

• Respond to problems and issues escalated from the Service Desk.

• Participate in department and business level projects as needed to ensure timely execution of technology initiatives and strategies.

• Ability to multi-task in a fast-paced environment. Perform other duties as requested and/or assigned within area of expertise.

Required Education and/or Experience:

• Undergraduate degree (MIS Computer Science a plus) or a minimum of 2-3 years experience in Information Technology setting.

• Ability to work a flexible schedule (weekends & off-hours when required).

• Demonstrated initiative, self-reliance, and proactive behavior.

• Strong customer focus and service orientation with the ability to work with business users at all levels of the organization.

• Strong analytical, problem solving and communications skills (written and oral).

• Ability to manage multiple priorities and work well under pressure.

• Ability to learn new concepts/hardware/technologies quickly.

• Demonstrated ability to be a self-starter, work independently and achieve stated goals and objectives as required.

• Ability to work effectively in a flexible and changing environment and manage multiple activities and priorities is required.

• Strong organizational skills necessary to structure and manage tasks from initiation to completion are required.

• Support experience including:

o Operating systems

o Software applications

o Networking technologies and concepts

o Wireless networking technologies and products

o Video conferencing technologies

o Hardware installation and maintenance

o Mobile devices

Skills:

Windows, Desktop

Top Skills Details:

Windows, Desktop

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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