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Front Office Coordinator
2 months ago
Job Description
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team
ROLE OVERVIEW
We are
seeking
a reliable and motivated Front
Office
Coordinator
to join the LifeStance team
. Th
is
candidate will
be
responsible for
supporting
the front office
,
patients,
and clinicians
within a
ny assigned site
. You will
be responsible for
patient management, check in/out
processes
, answering
phones
,
assist
ing
patients
in-person and/or remote
, including scheduling
follow-up
appointments
,
and resolving a
variety of
issues
surrounding patient accounts
and patient care issues by providing quality customer service
.
Candidate
must be detail-oriented, be able to multitask, have a pleasant personality, be a team player,
possess
professional etiquette
, and provide excellent customer service
.
BENEFITS
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
HOURLY PAY : $21.75 - 22.75/hour
LOCATION : The office is located at 8950 Villa La Jolla Dr. Suite C230 La Jolla, CA 92037
RESPONSIBILITIES
Greeting and checking
patients
in/out in a courteous manner; including going over
all necessary
paperwork,
collection of
co-payments/deductibles/co-ins,
balances etc.
, at the time of service.
Provide patients with
initial
assessment
paperwork
,
evaluate
for
completion
, and accept electronic forms into the
EHR
system
.
Answering calls
and provid
ing
patient support with
miscellaneous
inquires
, payment
related questions
, release requests, etc.
Ensure accuracy of patient accounts, such as
accurate
billing address, contact information, payment authorization and collection.
Assisting
patients with s
cheduling
follow-up appointments, re
scheduling
a
ppointments
as needed, and managing
(Tele/In-person) appointments scheduled for accuracy.
Assisting
patients with
Vsee
access
, Patient Por
t
al, and
navigate LifeStance
website platforms
Answering emails and Patient Messages via Patient Portal
and voicemails
Auditing
the scheduler daily for appointment cleanup
Office upkeep and making sure common space is clean and clutter free
General office duties, such as sorting the
office mail
, scanning documents, and
E
faxes
Backup support
to the Office
Manager
for
the pre-appointment process
es
SKILLS & EXPERIENCE
High School Diploma or equivalent;
Associate’s
degree preferred
2 years of
customer service
care
experience; experience in healthcare is highly preferred
Prior knowledge of OSHA/HIPAA regulations would be
advantageous
Ability to multitask
Ability to work independently and as a team member
Strong communication
skills, both written and verbal
Qualified candidates must be legally authorized to be employed in the United States
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
LifeStance is an EEO/Affirmative Action Employer and does not discriminate
based on
age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status,
disability
or any other legally protected status.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.
Learn more
about Diversity, Equity and Inclusion at LifeStance.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
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