Front Office Manager-Hotel

1 month ago

San Diego, United States WS Management Full time
Job DescriptionJob Description

Position: FRONT OFFICE MANAGER

Job Description: Front Office Manager - Hotel

Position: Front Office Manager

We are a well-established popular hotel located ten minutes from downtown San Diego .

We pride ourselves in providing exceptional service and a welcoming atmosphere for all our guests. We are seeking a dynamic and experienced Front Office Manager to lead our front office team and ensure an outstanding guest experience.

Position Summary: The Front Office Manager is responsible for overseeing all front office operations to ensure efficient and effective service delivery. This role involves managing the front desk, supervising staff, handling guest inquiries and complaints, and coordinating with other departments to ensure guest satisfaction

Key Responsibilities:

Oversee daily front office operations, including check-in/check-out procedures, reservations, and guest services.

  • Ensure the front desk is adequately staffed at all times.
  • Monitor and manage room inventory and availability.
  • Implement and maintain front office policies, procedures, and standards.

Guest Relations:

  • Ensure a high level of guest satisfaction by providing exceptional service and resolving guest issues promptly and professionally.
  • Handle guest complaints and concerns with a positive and solution-oriented approach.
  • Develop and maintain strong relationships with repeat and VIP guests.

Team Leadership:

  • Train, and supervise front office staff, including scheduling and performance evaluations.
  • Foster a positive work environment and motivate the team to achieve departmental goals.
  • Conduct regular meetings and training sessions to keep the team informed and engaged.

Financial Management:

  • Manage front office budgets, including labor costs and departmental expenses.
  • Oversee billing, invoicing, and cash handling procedures.
  • Monitor and analyze front office performance metrics and implement improvement strategies as needed.

Coordination and Communication:

  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations and guest satisfaction.
  • Communicate effectively with the General Manager and other department heads regarding front office activities and any issues that arise.

Compliance and Safety:

  • Ensure compliance with all hotel policies, procedures, and standards, as well as local and national regulations.
  • Maintain a safe and secure environment for guests and staff.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  • Minimum of 3 years of experience in front office operations in the hospitality industry, with at least 1 year in a supervisory role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficient in hotel management software (e.g., OPERA, PMS) and Microsoft Office Suite.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Strong problem-solving skills and the ability to handle stressful situations calmly and effectively.

Benefits:

  • Competitive salary
  • Health, dental, and vision insuranc
  • Paid time off
  • 401(k) with company match
  • Employee discounts on hotel stays and services
  • Professional development opportunities

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