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Patient Services Coordinator

3 months ago

Indianapolis, United States OrthoIndy Hospital Northwest Full time

Facility: OrthoIndy Hospital Northwest,Indianapolis, IN Department: OI Support ServicesShift Details: Full-time hourly, Monday-Friday 8 am - 5 pm;comprehensive benefits package includedTraining in-office for 90 days, then 100% remote.At OrthoIndy everythingwe do is about creating a caring, connected and committed workforce thatdirectly improves the quality of life for our employees and customers.Be part of something greatAt OrthoIndy, we provideleading-edge bone, joint, spine and muscle care from 13 OrthoIndy locationsthroughout Central Indiana, staying true to our mission and our patients byoffering a full range of procedures and treatment options.We have over80 physicians in our practice and we continue to be one of the most highlyrespected and trusted orthopedic practices in the Midwest.OrthoIndy hasreceived national recognition for patient safety and orthopedic excellence andour philosophy is a physician-owned hospital model where patients experiencesuperior service, safety and patient satisfaction because physicians areinvolved in every aspect of your care.General Statement of Duties:The Clinical PatientServices Coordinator is the providers first line to the extension of theirclinical practice and the patients' primary point of contact. The PatientService Coordinator serves as the main point of contact for assignedPhysicians. The Coordinator establishes a patient friendly environment tofacilitate communication between patients and OrthoIndy. Primary areas of focusinclude surgery or procedural scheduling, triage of patient questions and dailyproblem solving to ensure patients expectations and needs are met.Essential Duties:Schedule all surgical procedures at designated facilities. Obtains and schedules any medical clearance needed when applicable. Schedules 1st post-operative appointments. Schedules first physical or occupational therapy appointments following surgery.Responsible for managing surgery schedule including case order according to surgical procedure. Communicating to all patients' pre-operative instructions and arrival time.Triages all patients concerns related to symptoms and treatment. Constant communication with provider regarding patient care recommendations.Manages patient prescription refill requests.Arranges provider peer to peer reviews when applicable.Manages provider schedule and all tasks related to patient care and documentation in EMR. Communicates with scheduling department on days providers are out of office and last-minute template changes.Schedules appointments for patients. Serves as back up to appointment scheduling to specialty team when call volume is high.Learning assigned providers specialty type. Treatment approach both conservative and surgical. Pre and post op protocols per surgical procedure. Treatment progression for episode of care. Payer clinical guidelines for required treatment for surgical candidates for prior auth department to obtain authorizations for surgery.Works closely with prior authorization team for surgical or procedural authorization.Assist in coordination of referrals ordered by assigned provider.Requirements:High school diploma or general education degree (GED) required.Athletic trainer, LPN or Medical Assistant certification required.2-4 years of healthcare experience required; 4-6 years preferred.Spine experience preferred.Basic Life Support (BLS) preferred.OrthoIndy is an Equal Opportunity Employer