Patient Care Coordinator

6 days ago


Indianapolis, Indiana, United States BELTOPIA LLC Full time
Job Summary

We are seeking a highly skilled and motivated Patient Care Coordinator to join our team at Beltone. As a Patient Care Coordinator, you will be the face of our practice and will be responsible for creating an extraordinary patient experience.

This is a full-time position that will be split between our New Castle and Greenfield offices in Indiana. If you are a team player with excellent customer service skills and a passion for delivering exceptional patient care, we encourage you to apply.

Key Responsibilities
  • Perform general office and administrative duties, including answering incoming phone calls and messages, and following up with patients.
  • Assist the Hearing Care Professional (HCP) with the patient process and serve as a liaison between our patients and the HCP.
  • Successfully utilize the scheduling system to maximize test opportunities for the office.
  • Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
  • Process and document clinic forms accurately to ensure HIPAA and State law compliance.
  • Verify patient eligibility and process Managed Care sales using directed processes.
  • Maintain a clean and welcoming office and work environment.
Requirements
  • High School diploma or equivalent is required.
  • 2 years' office experience is preferred.
  • 2 years' sales and customer service experience preferred.
  • Must be proficient in MS Office.
  • Willing to work flexible hours/days.
Competencies
  • Customer Service focused.
  • Team Player with an enthusiastic and positive attitude.
  • Must be self-motivated, well organized.
  • Decision-making and judgement.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant. If you are passionate about delivering exceptional patient care and have the skills and experience we are looking for, we encourage you to apply.



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