Customer Service Representative

4 months ago

Boston, United States Plymouth Rock Assurance Full time

Overview:

As a Customer Service Representative, you will work in a dynamic environment where professionalism and commitment to a team environment is highly valued. Representatives manage inbound calls from our customers, agents, and third parties. The representative will also process policy change requests and work independently on project assignments, so attention to detail is essential. Representatives are expected to exercise good judgment, flexibility and friendliness in their interactions.

Here is what you will do

  • Research customer and agent inquiries and elevate issues to Supervisor as needed.
  • Accurately enter and update policy information in a timely fashion in accordance with established procedure and handle phone inquiries.
  • Manage time efficiently and handle multiple tasks in a fast-paced work environment.
  • Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts.
  • Deliver first call resolution and make it easy for the customer.
  • Perform research and initiate changes/corrections to customers policies according to established procedures and sound business judgment.
  • Meet and/or exceed the expectations of customers and agents, providing professional and efficient service at all times through positive interactions and extensive product knowledge.

Here is what you will bring to the table

  • Above average interpersonal, listening, communication and organizational skills
  • Good analytical and decision making skills
  • High energy and motivation to follow up and take ownership
  • Bachelors or Associates Degree

Why work for us

  • 4 weeks accrued paid time off + 9 paid national holidays per year
  • Tuition Reimbursement
  • Low cost and excellent coverage health insurance options (medical, dental, vision)
  • Onsite Fitness center opening Winter 2023 at our Boston Headquarters
  • Robust health and wellness program and fitness reimbursements
  • Auto and home insurance discounts
  • Matching gift opportunities
  • Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
  • Company sponsored social events
  • Various Paid Family leave options including Paid Parental Leave
  • $3,000 one-time bonus payment on health insurance waiver

About Plymouth Rock

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of A-/Excellent.

#LI-JS1

  • Customer Service Representative

    4 weeks ago

    Boston, Massachusetts, United States EF Education First Full time

    Customer Service RepresentativeAt EF Education First, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our travelers, ensuring their needs are met and exceeded.Key Responsibilities:Field calls, texts, and chats from travelers,...

  • Customer Service Representative

    3 days ago

    Boston, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value...

  • Customer Service Representative

    5 days ago

    Boston, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representative

    6 days ago

    Boston, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...

  • Customer Service Representatives

    6 months ago

    Boston, United States Boston Public Schools Full time

    Boston Public Schools seeks  Customer Service Representatives - Transportation Department Reports To : Customer Service Team Leads Position Type: Temporary Position (Potential to stay on Long Term) Start date: July 1, 2024 OVERVIEW: The Boston Public Schools is the largest school district in Massachusetts with approximately 57,000...

  • Customer Service Representative

    4 weeks ago

    Boston, Massachusetts, United States Professional Staffing Group Full time

    Customer Service RepresentativeWe are seeking a dedicated Customer Service Representative to support healthcare providers, doctors, and hospitals by assisting in verifying medication coverage for patients with health insurance. Responsibilities:Receive inbound faxes from providers regarding pharmacy prescriptions, containing essential information such as...

  • Customer Service Representative

    4 weeks ago

    Boston, Massachusetts, United States Sterland Solutions Full time

    Are you looking for a career that combines administrative skills with a dynamic and growing business? At Sterland Solutions, we offer a unique opportunity to work in a rapidly expanding team and franchise family.We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team,...

  • Customer Service Representative

    2 weeks ago

    Boston, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team in Boston, Massachusetts. In this role, you will be responsible for addressing customer queries, processing applications, and maintaining comprehensive records. You will also oversee customer accounts to ensure appropriate action is taken when necessary. This role...

  • Customer Service Representative

    4 weeks ago

    South Boston, United States Dufficy Enterprises dba Domino's Full time

    We are seeking a Customer Service Representative to join our team at Domino's Pizza. As a Customer Service Representative, you will be responsible for taking orders, making pizzas, and providing exceptional customer service.Key Responsibilities:Taking orders and making pizzas to the highest standardProviding exceptional customer service to ensure customer...

  • Customer Service Representative

    4 weeks ago

    New Boston, Texas, United States Circle K Stores, Inc. Full time

    Store Associate - Customer Service Availability - Shift/Days Flexible Availability Customer Service Representative We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and organized store...

  • Customer Service Representative

    6 months ago

    Boston, United States Orbia Full time

    Join Dura-Line, an Orbia business, in leading the charge for global connectivity! As the premier manufacturer of plastic conduit pipes, we create pathways that connect people and information worldwide in various markets. Every part of the manufacturing process is monitored with environmentally friendly sustainable efforts in mind. Quality, sustainability,...

  • Customer Service Representative

    3 weeks ago

    Boston, United States Orbia Full time

    Join Dura-Line, an Orbia business, in leading the charge for global connectivity! As the premier manufacturer of plastic conduit pipes, we create pathways that connect people and information worldwide in various markets. Every part of the manufacturing process is monitored with environmentally friendly sustainable efforts in mind. Quality, sustainability,...

  • Customer Service Representative

    4 weeks ago

    Boston, Massachusetts, United States LanceSoft Full time

    Job Summary:At LanceSoft, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our Consumer Care department, you will be responsible for providing exceptional customer service to our clients. Your primary goal will be to resolve consumer issues in a timely and professional manner, while maintaining a high level...

  • Customer Service Representative

    2 months ago

    Boston, United States ABC Imaging Full time

    ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job Description We are currently seeking a Customer Service Representative who can become an integral member of the team. DUTIES AND RESPONSIBILITIES: - Routinely...

  • Aviation Customer Service Representative

    1 month ago

    Boston, Massachusetts, United States Atlantic Aviation Full time

    Job OverviewAs an Aviation Customer Service Representative with Atlantic Aviation at Concord, MA, you will be the first point of contact for clients arriving at the facility. You will interact with large corporations' flight departments and high-profile clients, providing exceptional service and support.Your responsibilities will include making hotel and...

  • Customer Service Representative

    2 months ago

    Boston, United States MTM Full time

    MTM Transit looking for a Full Time Customer Service Representative to join our team in Boston, MA. This position will be title Transit Navigator but your duties are much like a Customer Service Rep The Transit Navigator will work closely with the location leadership to provide clerical and administrative support. Duties may include, but not limited to,...

  • Customer Service Representative

    2 weeks ago

    Boston, United States MTM Full time

    MTM Transit looking for a Full Time Customer Service Representative to join our team in Boston, MA. This position will be title Transit Navigator but your duties are much like a Customer Service Rep The Transit Navigator will work closely with the location leadership to provide clerical and administrative support. Duties may include, but not limited to,...

  • Customer Service Representative

    6 months ago

    Boston, United States Indotronix International Corporation Full time

    Job Title: Customer Service Representative - Onsite Location: 133 Portland St, Boston, MA 02114 Duration: 6+ months Payrate : $23hr on W2 for English speaking and $25/hr for Bilingual (Spanish and English) Job Descripiton: Interact face to face live with walk in clients Research and resolve member questions and issues using multiple online tools and...

  • Customer Service Representative

    4 weeks ago

    Boston, Massachusetts, United States Hudson Group Full time

    About This Role:Hudson Group is seeking a Customer Service Representative to join our team at Boston Logan International Airport. As a Sales Associate, you will be responsible for delivering excellent customer service, creating a fantastic shopping experience, and being a great team player.Key Responsibilities:Welcome and greet customers with a friendly...

  • Customer Service Representative

    4 weeks ago

    Boston, Massachusetts, United States Professional Staffing Group Full time

    We are seeking a dedicated Customer Service Representative to support healthcare providers, doctors, and hospitals.In this role, you will assist in verifying medication coverage for patients with health insurance.The responsibilities include:Receiving inbound faxes from providers with essential information.Ensuring all necessary information is complete and...