Customer Service Representative

4 months ago

Boston, United States Orbia Full time

Join Dura-Line, an Orbia business, in leading the charge for global connectivity As the premier manufacturer of plastic conduit pipes, we create pathways that connect people and information worldwide in various markets. Every part of the manufacturing process is monitored with environmentally friendly sustainable efforts in mind. Quality, sustainability, and safety are paramount values at Dura-Line. Be part of our mission to Advance Life Around the World.

Dura-Line is committed to Advancing the World together Our innovative & globally lead company is seeking a  self-driven  Account Representative that can work remotely in the US to support our sales manager and our clients. If you enjoy working with clients, are resourceful, enjoy staying busy, and multitasking then this job is for you

In this  EXCITING  role, you will be responsible for managing multiple accounts/clients from the initial quote and order processing, through the release for shipment. This is a critical role where you will be able to  make decisions using independent judgment  and direction from Sales Management on various issues relative to pricing and customer satisfaction. We will invest in your abilities and train you on our products and solutions so you can become the subject-matter expert and feel empowered to help clients by providing them outstanding customer service.

This is not a typical call center position  Having a  customer focus mindset  is imperative for this role & you will be the main point of contact to our clients and  answer inquiries  while providing them pricing quotes and resolving any issues they might have. As an  Account Representative , you will be responsible for data entry, processing customer orders, tracking the order, and perform necessarily follow-ups up to ensure the order is released for shipment.

Communication and teamwork are vital to this role  You will interact with customers on any deviation in the delivery process, complete reports for management and executive, interact with scheduling, manufacturing, shipping, and finance departments. There will be a lot of system tracking in  SAP  to monitor accounts sales activity and determine the course of action based on demand.

In this  busy and fast-paced  role, you will review, interpret, and prepare customer purchase orders for data entry, ensuring that customer requirements can be met and reviewed, adjusted, and verify sales representative commission on all orders and reports.

What else are we looking for?

3 years of  customer service or account management  experience where you had to problem-solve issues for clients, handle quoting, pricing, order tracking, shipment delivery, and provided outstanding customer service. Strong computer proficiency  in Microsoft tools (Word, Excel, Outlook) as you will be entering data in SAP; if you have any  ERP or CRM  system experience, that is a plus The ability to embrace new process methodologies, new technology, and innovative ideas. Problem-solving and analytical  skills are a must because there will be situations to problem-solve like handling complaints, credits, returns, resolving pricing discrepancies as well as working to determining accurate pricing within the provided guidelines.

Teamwork Is Key  We truly believe that no one person is an island nor a lone wolf. We are looking for customer-centric individuals who like going the extra mile to engage customers. We are a highly  collaborative team  that will support and inspire you to be and do your best. We will rely on your industry and technical experience.

Why work at Dura-Line?

401k with 6% company match (company will automatically contribute an extra 3% of your plan-eligible pay to your 401k). Multi-tier benefits (Medical, Dental, Vision) that you can tailor for yourself and dependents which includes Employer paid Short-Term Disability, Long-Term Disability, & Life Insurance Wellness Employee Assistance Program (EAP), paid parental leave, Fitness & Weight-loss Reimbursement Additional benefits include tuition reimbursement, 11 paid company holidays, paid vacation time, paid sick time, career development opportunities, and many other benefits in a collaborative culture that focuses on work & life balance, innovation, & teamwork.  Benefits start at day one

JOIN THE TEAM:  Discover how Dura-Line creates what connects us. Every day, in the little ways and the big ones, our lives depend on clear, consistent, reliable communication. Check out our products, history, and testimonials and apply today at www.Dura-Line.com.

Dura-Line is an Equal Opportunity Employer and participates in the federal E-Verify program to verify the work eligibility of all new hires. 

#DLIND123

#USIND123 

All employees are subject to pre-employment Background Check and Drug Screening and employment is contingent upon successful clearance of both. Dura-Line is an Equal Opportunity Employer and participates in the federal E-Verify program to verify the work eligibility of all new hires.

Dura-Line will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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