Customer Service Representative

2 months ago


Boston, United States MTM Full time

MTM Transit looking for a Full Time Customer Service Representative to join our team in Boston, MA. This position will be title Transit Navigator but your duties are much like a Customer Service Rep The Transit Navigator will work closely with the location leadership to provide clerical and administrative support. Duties may include, but not limited to, phone calls (both outgoing and incoming calls), general clerical tasks, customer support and data entry.

Why make the move to MTM Transit?

•Pay Rate: $18 - $23 an hour

•Address: 1000 Massachusetts Ave Boston, MA 02118

•Schedule: Monday - Friday, 8:30 am - 5:00 pm

•Affordable benefits including Medical, Dental and Vision

•Free Life Insurance & Long-Term Disability coverage for eligible employees

•Paid Training & Overtime

•Paid Holidays & Paid Time Off (PTO)

•Safety Bonus

•401(K) With Company Match

•Referral Bonus Program

What we Require:

•High school diploma or G.E.D.

•College degree, preferred

•2 years customer service experience

•At least 1-year administrative experience in a professional environment

What will your job look like?

•Provide comprehensive reception and phone coverage while maintaining a high level of professionalism

•Provide guidance, information and support to visitors throughout their journey through the mobility process

•Follow-up with Mobility Center customers by phone and email to explain eligibility, assist with trip planning, assist with eligibility for other appropriate services, and assist with other mobility needs as required.

•Provide instruction as needed to Mobility Center customers in the use of technology to access and use various mobility-related and services and other support services.

•Forward incoming calls to the appropriate person/department

•Attend to a variety of administrative details such as keeping informed of department activities

•Report promptly any complaints or unusual circumstances that may arise to Management

•Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes

•Ensure all staff and visitors are greeted in a pleasant and professional manner

•Use excellent customer service skills, establish, and maintain effective working relationships with employees, agencies, participants, external partners, and the general public

•Communicate professionally with all levels of management internally and externally

•Regular attendance required for assigned shifts and as outlined the attendance policy

•Adhere to all Company established protocols and policies

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

#MTMTRANSIT



  • Boston, Massachusetts, United States Domino's Pizza LLC Full time

    Job Overview:We are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring that every guest has an unforgettable experience.About the Job:As a Customer Service Representative at Domino's, you will be...


  • Boston, United States Plymouth Rock Assurance Full time

    Plymouth Rock is looking for energetic, driven entry-level candidates to work in their Claims Department. The primary responsibility of this role is to handle property and casualty claims. Working in our downtown Boston location (across the street from South Station), Claims Representatives investigate, evaluate and create a disposition of the first and...


  • Boston, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk and understand the value...


  • Boston, Massachusetts, United States Twins Enterprise, Inc. Full time

    Job DescriptionWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Twins Enterprise, Inc.The estimated salary for this role is $40,000 - $55,000 per year.About the RoleThis is a customer-facing position that requires excellent communication and problem-solving skills. As a Customer Service Representative, you...


  • Boston, United States PostScan Mail Full time

    We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the...


  • Boston, Massachusetts, United States The General Public Suffolk Full time

    Job DescriptionAs a Customer Service Representative at The General Public Suffolk, you will be responsible for providing exceptional customer experiences and ensuring a smooth transaction process.The estimated salary range for this position is $35,000-$45,000 per year, depending on experience.


  • Boston, Massachusetts, United States NR Consulting LLC Full time

    Job OverviewCareer Opportunities at NR Consulting LLC.We are currently seeking a skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers. This role involves creating Charlie Cards for the general public and reduced fare customers using...


  • Boston, Massachusetts, United States Domino's Franchise Full time

    Are you looking for a career in customer service? Domino's Franchise is seeking exceptional individuals to join our team as Customer Service Representatives. This role involves taking orders, making pizzas, and providing top-notch customer experience.We offer a competitive estimated salary of $12-$15 per hour, flexible schedules, paid training, and...


  • Boston, Massachusetts, United States Mass Bay Credit Union Full time

    Are you passionate about delivering exceptional customer service? We are seeking a highly motivated Customer Service Representative to join our team at Mass Bay Credit Union. As a key member of our banking operations, you will be responsible for providing top-notch support to our members via telephone and electronic channels.Key Responsibilities:Respond to...


  • Boston, United States U-Haul Full time

    Location: 985 Mass Ave, Boston, Massachusetts 02118 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...


  • Boston, United States BCforward Full time

    Customer Service RepresentativeBCforward is currently seeking a highly motivated Customer Service Representative for an opportunity in Boston, MA 02108Position Title: Customer Service RepresentativeLocation: Boston, MA 02108Anticipated Start Date: 1-2 weeksPlease note this is the target date and is subject to change. BCforward will send official notice...


  • Boston, United States BCforward Full time

    Customer Service RepresentativeBCforward is currently seeking a highly motivated Customer Service Representative for an opportunity in Boston, MA 02108Position Title: Customer Service RepresentativeLocation: Boston, MA 02108Anticipated Start Date: 1-2 weeksPlease note this is the target date and is subject to change. BCforward will send official notice...


  • Boston, United States Beth Israel Deaconess Medical Center Full time

    DetailsClient Name Beth Israel - Deaconess Medical Center Job Type Travel Offering Non-Clinical Profession Clerical/Admin Specialty Customer Service Representative Job ID 15447902 Job Title Customer Service Representative Weekly Pay $1047.2 Shift DetailsShift 5x8 Days Scheduled Hours 40 Job Order DetailsStart Date 12/30/2024 End Date 03/29/2025 Duration 13...


  • Boston, Massachusetts, United States Symmetry Financial Group - Gary Uyemura Full time

    Unlock Your Potential with Symmetry Financial GroupWe are seeking ambitious individuals to become a part of our team as Customer Service Representatives. As a key member of our organization, you will have the opportunity to build a business that earns system-generated income and provides consistent results.Your primary responsibilities will include:Providing...


  • Boston, Massachusetts, United States Lice Clinics of America Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Lice Clinics of America in Newton, MA. This is a remote position that requires local residency in the Boston area.The ideal candidate will have excellent phone and verbal communication skills, attention to detail, and ability to prioritize and multitask.In-person...


  • Boston, United States ABC Imaging Full time

    ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. Job Description We are currently seeking a Customer Service Representative who can become an integral member of the team. DUTIES AND RESPONSIBILITIES: - Routinely...


  • Boston, Massachusetts, United States Mass Bay Credit Union Full time

    Job Summary: We are seeking a highly skilled Member Service Representative III to join our team at Mass Bay Credit Union. This role is responsible for providing exceptional customer service to members, processing transactions, and performing various administrative tasks.Key Responsibilities:Provide high-quality customer service to members, responding to...


  • Boston, United States Indotronix International Corporation Full time

    Job Title: Customer Service Representative Enlish/Spanish Bilingual Location: 133 Portland St, Boston, MA 02114 6+ Months contractOnsite role:Candidate must be fully vaccinated as per State of MA law.Interact face to face live with walk in clients Research and resolve member questions and issues using multiple online tools and systems Track and monitor...


  • Boston, United States Indotronix International Corporation Full time

    Job Title: Customer Service Representative - Onsite Location: 133 Portland St, Boston, MA 02114 Duration: 6+ months Payrate : $23hr on W2 for English speaking and $25/hr for Bilingual (Spanish and English) Job Descripiton: Interact face to face live with walk in clients Research and resolve member questions and issues using multiple online tools...


  • Boston, United States Indotronix International Corporation Full time

    Job Title: Customer Service Representative Enlish/Spanish Bilingual Location: 133 Portland St, Boston, MA 02114 6+ Months contractOnsite role:Candidate must be fully vaccinated as per State of MA law.Interact face to face live with walk in clients Research and resolve member questions and issues using multiple online tools and systems Track and monitor...