Customer Solutions Adovcate

2 weeks ago

Cincinnati, United States Fifth Third Full time

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments. Provides solutions on multiple consumer products including equity, unsecured, auto, and credit card, utilizing multiple systems.

Accountable for risk mitigation by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency
  • Monitor delinquent accounts to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist
  • Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency
  • Skip trace accounts by accessing statements, applications, and third-party vendor services for the purpose of improving customer contact and overall account resolution
  • Employ conflict management skill set, in order to handle escalated situations, while staying in compliance with the Fifth Third Quality Assurance Procedure and providing outstanding customer service
  • Multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance
  • Mentor and train peers while functioning as a Customer Solution's subject matter expert
  • Escalatecomplaintsand/or accounts withuniquecircumstancestoleadership as outlined by the bank's complaint management program

SUPERVISORY RESPONSIBILITIES: None.

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

MINIMUM KNOWLEDGE & SKILLS REQUIRED:

  • High school diploma or equivalent
  • Minimum one-year collections, customer service, sales, or customer solutions advocacy experience required
  • Proficient oral, written, and intrapersonal communication skills
  • Exemplary comprehension, listening and negotiation skills
  • Excellent customer service skills with both external and internal customers
  • Attention to detail
  • Excellent conflict management skills
  • Ability to work in a Call Center environment
  • Basic mathematical and analytical skills
  • Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
  • Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.
  • Self-motivated, professional with strong organizational and problem-solving skills
Customer Solutions Adovcate LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

  • Customer Solutions Adovcate

    23 hours ago

    Cincinnati, United States Fifth Third Bank, N.A. Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and...

  • Customer Solutions Advocate

    5 days ago

    Cincinnati, Ohio, United States Fifth Third Full time

    About the RoleFifth Third Bank is seeking a highly skilled Customer Solutions Advocate to join our team. As a key member of our customer service team, you will be responsible for resolving delinquency issues and providing exceptional customer service to our clients.Key ResponsibilitiesDelinquency Resolution: Utilize your excellent communication and...

  • Customer Solutions Advocate

    4 days ago

    Cincinnati, Ohio, United States Fifth Third Full time

    Transforming Banking ExperiencesWe're seeking a skilled professional to join our team at Fifth Third Bank. As a Customer Solutions Advocate, you'll play a critical role in making banking a better experience for our customers.Key Responsibilities:Delinquent Account Resolution: Utilize effective communication skills to negotiate payment commitments with...

  • Customer Solutions Advocate​/Collections

    2 months ago

    Cincinnati, Ohio, United States Fifth Third Bank Full time

    Make banking a Fifth Third betterWe connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and...

  • Customer Solutions Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Des Cincinnati LLC Full time

    Job OverviewDes Cincinnati LLC, a prominent player in the insulation and energy efficiency sector, is in search of a driven and detail-oriented individual to fill the role of Customer Solutions Specialist. In this position, you will play a vital role in fostering relationships and securing sales opportunities that enhance the lives of our clients.At Des...

  • Senior M365 Solutions Architect

    2 weeks ago

    Cincinnati, Ohio, United States Ascendum Solutions Full time

    About the RoleWe are seeking a highly skilled Senior M365 Engineer to join our team at Ascendum Solutions. As a Senior M365 Engineer, you will play a key role in delivering custom Microsoft Power Platform Solutions to our clients.Key ResponsibilitiesTechnical Leadership: Lead clients as a trusted partner and act as a technical lead, focusing on delivering...

  • Software Solutions Specialist

    7 days ago

    Cincinnati, Ohio, United States ECi Software Solutions Career Full time

    About ECI Software Solutions CareerECI Software Solutions Career is a leading provider of industry-specific, cloud-based business management software and services to small and medium-sized businesses. Our solutions integrate into every aspect of a customer's business to help them level the playing field, run day-to-day operations more efficiently, and free...

  • Solar Energy Solutions Engineer

    5 days ago

    Cincinnati, Ohio, United States Solar Energy Solutions Full time

    Job OverviewSolar Energy Solutions, a leading provider of sustainable energy solutions, is seeking an experienced and innovative Solar Engineer to join our team. As a key member of our engineering team, you will have the opportunity to design, analyze, and optimize solar PV systems, ensuring the highest level of performance and efficiency.Key...

  • Senior SAP Solutions Architect

    2 weeks ago

    Cincinnati, Ohio, United States NTT DATA Business Solutions Full time

    Unlock Your Career Potential: Explore Exciting Opportunities with Us *Candidates may reside in any U.S. location and should be prepared for extensive travel as required by client and project demands* Position Overview: The Senior SAP Solutions Architect will leverage a comprehensive understanding of SAP capabilities along with cross-functional and technical...

  • Customer Solutions Specialist

    2 weeks ago

    Cincinnati, Ohio, United States Kent Automotive Full time

    Join Our Team at Kent AutomotiveAt Kent Automotive, we are thrilled to invite dedicated individuals to become part of our dynamic sales team. We collaborate with businesses throughout North America, ensuring their operations run smoothly and efficiently.What We Offer:Our sales representatives benefit from extensive training programs, professional growth...

  • Client Solutions Architect, Digital Solutions

    2 weeks ago

    Cincinnati, United States AHEAD USA Full time

    DSG - Client Solutions Architect The DSG Client Solutions Architect (CSA) will be a core member of our DSG pursuit team that's responsible for generating demand across the Digital Solutions Group portfolio. This includes Data & AI, Platform Engineering (Cloud & DevOps), as well as Modern Applications. CSAs are technical experts that collaborate with our...

  • Solution Architect

    2 weeks ago

    Cincinnati, United States Omni Inclusive Full time

    Job Description Roles & Responsibilities Active participation in Solution Design workshops Approval of Solution Design and Validation of the configured Solution Validation of Test concept / scenarios Leveraged as the JDA WMS solution expert for transformational projects/programs. Key contributor to the Change Management efforts for global or regional...

  • Customer Experience Coordinator

    2 days ago

    Cincinnati, United States Encore Talent Solutions Full time

    Encore Talent Solutions is seeking a Customer Experience Coordinator for an end client requirement. The ideal candidate will have outstanding communication and customer service skills. We are looking for a well presented and charismatic individual who employs a strong work ethic. For any guest that calls or walks into our space, the Customer Experience...

  • Customer Experience Coordinator

    5 days ago

    Cincinnati, United States Encore Talent Solutions Full time

    Encore Talent Solutions is seeking a Customer Experience Coordinator for an end client requirement. The ideal candidate will have outstanding communication and customer service skills. We are looking for a well presented and charismatic individual who employs a strong work ethic. For any guest that calls or walks into our space, the Customer Experience...

  • Customer Experience Coordinator

    16 hours ago

    Cincinnati, United States Encore Talent Solutions Full time

    Encore Talent Solutions is seeking a Customer Experience Coordinator for an end client requirement. The ideal candidate will have outstanding communication and customer service skills. We are looking for a well presented and charismatic individual who employs a strong work ethic. For any guest that calls or walks into our space, the Customer Experience...

  • Customer Experience Coordinator

    4 days ago

    cincinnati, United States Encore Talent Solutions Full time

    Encore Talent Solutions is seeking a Customer Experience Coordinator for an end client requirement. The ideal candidate will have outstanding communication and customer service skills. We are looking for a well presented and charismatic individual who employs a strong work ethic. For any guest that calls or walks into our space, the Customer Experience...

  • Customer Solutions Advocate

    3 weeks ago

    Cincinnati, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and...

  • Customer Solutions Advocate

    2 weeks ago

    Cincinnati, United States Fifth Third Bank, N.A. Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under direct supervision , proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor,...

  • Solar Energy Solutions Engineer

    1 week ago

    Cincinnati, Ohio, United States Solar Energy Solutions Full time

    Solar Energy Solutions Engineer OpportunitySolar Energy Solutions, a leading provider of sustainable energy solutions, is seeking an experienced and innovative Solar Energy Solutions Engineer to join their team. As a Solar Energy Solutions Engineer, you will play a key role in designing and optimizing solar PV systems to deliver high-performance energy...

  • Customer Solutions Advocate

    2 weeks ago

    Cincinnati, United States Fifth Third Bank, N.A. Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under direct supervision , proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and...