Current jobs related to Customer Service Representative - Franklin - LanceSoft

  • Customer Service Representative

    4 weeks ago

    Franklin, United States Arrow Exterminators Full time

    Customer Service Representative Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience. Our administrative representatives enjoy benefits including: generous...

  • Customer Service Representative

    2 weeks ago

    Franklin, Tennessee, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a skilled and motivated Customer Service Representative to provide exceptional service to our customers and resolve any issues that may arise.Provide top-notch customer service to ensure customer satisfactionResolve customer complaints in a professional and timely mannerWork collaboratively with other team...

  • Customer Service Representative

    4 weeks ago

    Franklin, United States Drake Software Full time

    Responsibilities The Customer Service Representative will be responsible for responding to customer inquiries and providing support through phone, email, and chat channels. The role also involves troubleshooting technical issues with the software and ensuring customer satisfaction by resolving issues and providing accurate information to...

  • Customer Service Representative

    3 months ago

    Franklin, United States Lee Company (TN) Full time

    Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsFranklin, TN time typeFull time posted onPosted 29 Days Ago job requisition idR-2021-960 **Build What Matters** Recognized locally and nationally as a top workplace, at Lee Company our mission is to create a workplace where all...

  • Customer Service Representative

    1 month ago

    Franklin, United States Acro Full time

    Job Title: Customer Service Representative Duration: 12 Months Contract (Possibility of Extension) Location: Franklin, MA Pay: $20/hour on w2 basis without benefits Job Summary: The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and...

  • Customer Service Representative

    2 weeks ago

    Franklin, United States Russell Tobin Full time

    Job Title: Customer Service Representative Location: Franklin, MA 02038 (ON SITE) Job Pay Rate: $19 20.50/hour on W2 Job Type: 12+ Contract role (Possible Temp To Hire) Shift: 1st Shift M-F 7-4pm EST Job Description: The main function of a customer service representative is to interact with customers to provide information in response to inquiries about...

  • Customer Service Representative

    2 months ago

    Franklin, United States Tandym Group Full time

    A services organization in Wisconsin is looking to fill an immediate need with the addition of a new Customer Service Representative to their staff. Responsibilities: The Customer Service Representative will: Provide pricing and delivery information Perform customer verifications and set up new customer accounts Receive, process and verify accuracy of...

  • Customer Services Representative

    1 month ago

    Franklin, United States Russell Tobin Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Franklin, MA 02038 (ON SITE)Job Pay Rate: $19 – 20.50/hour on W2Job Type: 12+ Contract role (Possible Temp To Hire)Shift: 1st Shift M-F 7-4pm ESTJob Description:The main function of a customer service representative is to interact with customers to provide information in...

  • Customer Service Representative

    2 weeks ago

    Franklin, United States Russell Tobin Full time

    Job Title: Customer Service RepresentativeLocation: Franklin, MA 02038 (ON SITE)Job Pay Rate: $19 – 20.50/hour on W2Job Type: 12+ Contract role (Possible Temp To Hire)Shift: 1st Shift M-F 7-4pm ESTJob Description:The main function of a customer service representative is to interact with customers to provide information in response to inquiries about...

  • Customer Service Representative

    4 weeks ago

    Franklin, United States Circle K Stores Inc. Full time

    Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability Flexible...

  • Customer Service Representative

    4 months ago

    Franklin, United States IPEG, Inc. Full time

    Customer Service Representative Conair Job Type Full-time Description Conair, part of the IPEG Industrial Group, is a leading producer of auxiliary equipment for the plastics processing industry. We make and market over 450 different products, including resin-drying systems, blenders, feeders and material-conveying systems, temperature-control equipment,...

  • Customer Service Representative

    3 months ago

    Franklin, United States Custom Fabricating & Supplies Full time

    Job DescriptionJob DescriptionJoin Our Team as a Customer Service Representative at Custom Fabricating & Supplies!About Us: Custom Fabricating & Supplies (CFS) is a leading provider of industrial masking products and solutions, renowned for our commitment to quality and customer satisfaction. Located in Franklin, WI, we are seeking a self-motivated and...

  • Customer Service Representative

    2 weeks ago

    Franklin, North Carolina, United States Enterprise Holdings Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to excel in a dynamic and supportive work environment.Key Responsibilities:Respond to incoming calls from customers, dealerships, insurance companies, and other branches.Provide accurate and timely information and resolution to customer inquiries.Assist with...

  • Customer Service Representative

    2 days ago

    Franklin, Massachusetts, United States Rockland Trust Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative at Rockland Trust. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 months ago

    Franklin, United States Capital Credit Llc Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and...

  • Customer Service Representative

    2 days ago

    Franklin, Tennessee, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for generating leads and scheduling appointments for our sales and service departments.Key ResponsibilitiesAnswer incoming phone calls and schedule appointments according to a proven...

  • Customer Service Representative

    2 months ago

    Franklin, United States Rentokil Initial Full time

    **Customer Service Representative** CAROUSEL_PARAGRAPH * Franklin, Massachusetts * Customer Service/Support * 29967 Rentokil ** Share Job** ** Job Description** **Customer Service Representative** Target Specialty Products is proud to be a leading national wholesale distributor of specialty agricultural chemicals, application equipment, products,...

  • Customer Service Representative

    2 days ago

    Franklin, North Carolina, United States Taxwell Full time

    Job SummaryTaxwell is seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our users, resolving technical issues, and ensuring a positive experience for our customers.Key ResponsibilitiesRespond to customer inquiries via phone, email, and...

  • Customer Service Representative

    4 weeks ago

    Franklin, United States VineBrook Homes Full time

    Position Summary/Objective The Customer Service Representative position is a member of the Customer Experience Center Team in our Dayton, Ohio office. The CSR is responsible for interacting with VineBrook customers using various communication channels to resolve customer concerns, issues, and questions. We are looking for people with empathy, patience, and...

  • Customer Service Representative

    1 week ago

    Franklin, Massachusetts, United States Digital FCU Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Digital FCU. As a key member of our branch team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and helping them achieve their goals.Key ResponsibilitiesBuild strong relationships...

Customer Service Representative

4 months ago

Franklin, United States LanceSoft Full time

Summary:
The primary responsibilities are to verify insurance coverage for potential and new clients. Additionally, this person will re-verify insurance coverage for existing patients to answer questions about benefits, coverage, billing and payments.
Effective delivery of company products and services
Responds to telephone inquiries from new policyholders, tenured policyholders, agents and their representatives
Provides information coverage and benefits, billing and payments and field general questions. Determines the best method for providing services.
Verifies insurance and/or payments
May perform data entry.
May assist with the processing of billing paperwork.
Accurately maintains files of all patient account profile information and referral source data.
Resolves patient complaints by identifying the root cause of opportunities and coordinating appropriate corrective action.
Knowledge of Medicare and 3rd party vendors is a plus.
Ability to demonstrate excellent customer services to members, agents and their representatives.
Must demonstrate strong attention to detail and proven analytic and problem solving.
This role will require an understanding of insurance concepts, including governmental plans, ancillary plan benefits, and other coverages.

Experience:
Knowledge of Medicare and 3rd party vendors is a plus.
Ability to demonstrate excellent customer services to members, agents and their representatives.
Must demonstrate strong attention to detail and proven analytic and problem solving.
This role will require an understanding of insurance concepts, including governmental plans, ancillary plan benefits, and other coverages.
Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctor's office then anything below managing 75 calls/day would not translate to similar environment).
Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
Basic alpha number data entry skills with attention to accuracy and quality is essential.
Intermediate math skills are required with attention to detail and quality essential.
Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third-party terms and medical terminology.
Ability to work with people in a team environment while meeting individual performance goals.
Must be able to read and interpret policies, procedures and instructions.
Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.

Education:
High School diploma or GED