Customer Service Representative

6 months ago


Franklin, United States Tandym Group Full time

A services organization in Wisconsin is looking to fill an immediate need with the addition of a new Customer Service Representative to their staff.

Responsibilities:

The Customer Service Representative will:

  • Provide pricing and delivery information
  • Perform customer verifications and set up new customer accounts
  • Receive, process and verify accuracy of orders, forms, and requests
  • Communicate and coordinate with internal departments and follow up on customer interactions
  • Initiate customer request for orders changes, including the maintenance of order/customer information files and communicate changes to the appropriate departments
  • Maintain customer records by updating account information
  • Participate in ongoing product training
  • Perform other duties, as needed
Qualifications:
  • 1+ year of Customer Service experience
  • High School Diploma / GED
  • Computer savvy
  • Solid problem solving and time management skills
  • Exceptional phone etiquette
  • Great interpersonal skills
  • Excellent communication skills (written and verbal)
  • Strong attention to detail
  • Highly organized
Desired Skills:
  • Associate's and/or Bachelor's Degree


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