IT Customer Advocate
3 weeks ago
Job Description
Job Description
IT
Customer Advocate
Reports to:
IT Support Manager
Location: Plano In Office
Company Description
Edge is a provider of managed voice and data technology systems and services for businesses.
Position Description
Serve as liaison between a Major Account customer and Edges IT Support staff to ensure proper prioritization and resolution of a large number of daily, ongoing customer support issues.
Primary Responsibilities :
Act as the single point of contact between our clients and Edge internal teams to ensure Edge is delivering services as committed.
Escalate issues where appropriate and follow up with the client promptly to ascertain satisfaction.
Facilitate the resolution of client needs/issues cross-departmentally as required.
Set up, prepare for, and lead weekly calls with our current clients to continue to foster an excellent relationship between the client and Edge.
Other Responsibilities
Solicit and share client feedback with internal departments to assist with Edges continuous improvement program and to improve the customer experience.
Build strong relationships with internal teams to ensure fast resolution and collaborative processes.
Generate and present weekly and monthly customer-facing reports demonstrating the value Edge brings to our clients core business.
Required Skills & Experience
1-2 years of client service or account management experience
Knowledge of Microsoft Office suite (MS Word, MS Excel, MS Outlook)
Excellent customer service and telephone skills
Impeccable written and verbal communication skills
Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users questions or issues.
Benefits
We value our employees time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including medical, dental, and vision benefits and future growth. Our company strives to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.
Company Description Company Description
Edge is a provider of integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.
Company Description
Company DescriptionEdge is a provider of integrated, managed voice and data technology systems and services for small/medium businesses and enterprises.
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