Current jobs related to Head of Customer Success - Plano - A-SAFE USA

  • Customer Success Manager

    6 hours ago

    Plano, Texas, United States Origina Full time

    About OriginaOrigina is a leading global provider of third-party software support and maintenance, recognized for its innovative approach to the software industry. Our mission is to empower customers to achieve their goals through exceptional service and strategic partnerships.The RoleWe are seeking a highly skilled Customer Success Manager to join our Plano...

  • Customer Success Manager

    5 days ago

    Plano, Texas, United States Origina Full time

    About OriginaAt Origina, we're on a mission to revolutionize the software industry. As a leading global provider of third-party IBM software support and maintenance, we're recognized by Gartner as a forward-thinking alternative to traditional software mega-vendors. Our values of Trust, Fairness, Relationships, and Opportunities drive our competitive strength...

  • Customer Success Manager

    3 weeks ago

    Plano, United States The Ladders Full time

    Who we are At Origina, we are on a mission to change the software world! We are the leading global provider of third-party IBM™ software support and maintenance that Gartner™ consistently recognizes as a forward-thinking alternative to traditional software mega-vendors. As a strategic partner, we help our customers protect the security and stability of...

  • Customer Success Manager

    4 weeks ago

    Plano, United States Origina Full time

    Job DescriptionJob DescriptionSalary: Who we areAt Origina, we are on a mission to change the software world!  We are the leading global provider of third-party IBM™ software support and maintenance that Gartner™ consistently recognizes as a forward-thinking alternative to traditional software mega-vendors. As a strategic partner, we help our customers...

  • Customer Success Manager

    1 week ago

    Plano, Texas, United States Origina Full time

    About OriginaOrigina is a leading global provider of third-party software support and maintenance services. We are committed to helping our customers protect the security and stability of their software, extend its longevity and lifecycle, and enhance its performance and functionality.The RoleWe are seeking a highly skilled Customer Success Manager to join...

  • Customer Success Manager

    1 week ago

    Plano, Texas, United States Tipalti Full time

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at Tipalti. As a Customer Success Manager, you will be responsible for leading a team of Customer Success Managers to drive customer satisfaction, retention, and growth.Key ResponsibilitiesCustomer Success Strategy: Develop and execute customer success strategies to drive...

  • Customer Success Manager

    4 hours ago

    Plano, Texas, United States Lucernex Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Lucernex. As a key member of our Customer Success Team, you will be responsible for ensuring the long-term success of our customers by developing and maintaining strong relationships with key business executives and...

  • Customer Success Manager

    6 hours ago

    Plano, Texas, United States Tipalti Full time

    About the RoleThis is a unique opportunity to join a fast-growing organization and have a hand in expanding the Customer Success (CS) Team footprint. In this role, you will be responsible for growing and managing a team that will own the health, retention, engagement, and adoption of our product with our mid-sized customers.Key ResponsibilitiesPartner with...

  • Customer Success Manager

    2 days ago

    Plano, Texas, United States PathSpot Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer Potential with PathSpotAt PathSpot, we're revolutionizing the food industry with cutting-edge technology that detects foodborne illnesses in real-time. As a Customer Success Manager, you'll play a crucial role in driving customer success and growth.Key Responsibilities:Build and maintain...

  • Customer Success Manager

    1 week ago

    Plano, Texas, United States Intuit Full time

    About IntuitAt Intuit, we believe that everyone should have the opportunity to prosper. As a global financial technology platform, we power prosperity for the people and communities we serve.Our MissionWe're on a mission to make financial lives better through the power of technology. Our products, such as TurboTax, Credit Karma, QuickBooks, and Mailchimp,...

  • Customer Success Manager

    1 week ago

    Plano, Texas, United States PathSpot Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer PotentialAt PathSpot, we're on a mission to revolutionize the food industry with cutting-edge technology. As a Customer Success Manager, you'll play a pivotal role in driving customer satisfaction and growth.Key Responsibilities:Build and maintain strong relationships with customers,...

  • Customer Success Strategist

    3 weeks ago

    Plano, Texas, United States Chargeback Gurus Full time

    Chargeback Gurus Fintech Pvt Ltd | Full timeCustomer Success StrategistCompany Overview:Chargeback Gurus (CBG) is recognized as one of the fastest-growing companies in the fintech sector, specializing in chargeback management and analytics solutions that enhance customer satisfaction and encourage repeat business. Our innovative approach combines deep data...

  • Customer Success Manager

    1 week ago

    Plano, Texas, United States PathSpot Full time

    {"title": "Customer Success Manager", "description": "Drive Customer Success at PathSpotAt PathSpot, we're revolutionizing the food industry with our innovative technology. As a Customer Success Manager, you'll play a critical role in ensuring our customers achieve maximum value from our products.Key Responsibilities:Build and maintain strong relationships...

  • Customer Success Specialist

    1 month ago

    Plano, United States Stack Sports Full time

    Job DescriptionJob DescriptionDescription:Who we areStack Sports is a leading global sports technology company based in Plano, TX, with offices in San Diego, CA, and Atlanta, GA. With a wide variety of product offerings, Stack Sports’ technologies make the administrative side of organized sports run smoothly so parents, coaches, and players can have fun...

  • Customer Success Manager

    1 day ago

    Plano, Texas, United States Intuit Full time

    About IntuitAt Intuit, we believe that everyone should have the opportunity to prosper. With a global financial technology platform that powers prosperity for the people and communities we serve, we're committed to making that possible.Job SummaryWe're seeking a highly experienced Customer Success Manager to join our team. As a key member of our...

  • Customer Success Manager

    1 day ago

    Plano, Texas, United States PathSpot Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at PathSpot. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our products and services.Key ResponsibilitiesProactively manage customer relationships to...

  • Customer Success Manager

    4 months ago

    Plano, United States PathSpot Full time

    The food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands. Our team values customer-centric thinking,...

  • Customer Success Manager

    4 months ago

    Plano, United States PathSpot Full time

    Job DescriptionJob DescriptionThe food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands.Our team values...

  • Customer Success Coordinator

    4 months ago

    Plano, United States PathSpot Full time

    Job DescriptionJob DescriptionThe food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands.Our team values...

  • Customer Success Manager

    2 weeks ago

    Plano, Texas, United States Lucernex Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Lucernex. As a key member of our Customer Success Team, you will be responsible for ensuring the long-term success of our customers by developing and maintaining strong relationships with key business executives and stakeholders.Key...

Head of Customer Success

5 months ago

Plano, United States A-SAFE USA Full time

About A-SAFE and the role:

The A-SAFE Group is a leading global workplace safety solutions provider. Since 1984, the business has been pioneering state-of-the-art solutions that safeguard people and assets across a variety of sectors, all around the world.

Innovation has been a watchword for A-SAFE since the companys very beginning, with the business being the inventor and original manufacturer of the worlds first industrial strength polymer barrier safety system. The business continues to pioneer game-changing workplace safety technology to this day, supplying warehouses, factories, airports, car parks and other industrial workplaces worldwide.

A truly global business, the A-SAFE Group is headquartered in the UK and has 17 international subsidiaries, including Germany, France, Italy, Netherlands, Scandinavia, Belgium, Spain, USA, UAE, Japan and Canada, as well as a host of trusted global partners, meaning the business is represented in more than 65 countries worldwide.

The A-SAFE Group operates state-of-the-art manufacturing facilities in the UK and maintains global distribution networks and facilities, allowing the business to provide innovative solutions to the worlds largest and best-known brands including Nestl, Coca-Cola, BMW, 3M, Heathrow Airport, Unilever, Amazon, and Jaguar Land Rover.

The Role:

The Head of Customer Success will lead a dynamic team of employees dedicated to ensuring exceptional customer experiences and fostering long-term relationships. This role demands a strategic mindset, adeptness in navigating ambiguity, and a passion for driving growth in a fast-paced environment. The Head of CSM will be responsible for supporting our existing customer base while spearheading initiatives to enhance performance and achieve key performance indicators (KPIs). The Head of Customer Success will play a pivotal role in driving the company's growth and success by ensuring the success and satisfaction of our valued customers.

Responsibilities:

  • Team Leadership: Provide visionary leadership to the Customer Success team, fostering a culture of collaboration, innovation, and accountability.
  • Strategic Planning: Develop and execute strategic plans to drive customer success objectives aligned with company goals, ensuring sustainable growth and customer satisfaction.
  • Performance Management: Establish and monitor KPIs for the Customer Success team, driving continuous improvement and accountability.
  • Customer Advocacy: Serve as a primary advocate for customers, understanding their needs, challenges, and goals to proactively address issues and drive value.
  • Relationship Management: Cultivate and maintain strong relationships with key customers, ensuring their ongoing satisfaction and loyalty.
  • Cross-functional Collaboration: Collaborate effectively with sales, product management, and other departments to ensure seamless customer experiences and alignment of efforts.
  • Training and Development: Develop and implement training programs to enhance the skills and capabilities of the Customer Success team, enabling them to deliver exceptional service and support.
  • Customer Feedback Analysis: Gather and analyze customer feedback to identify trends, opportunities, and areas for improvement, driving actionable insights to enhance customer success initiatives.
  • Process Optimization: Continuously assess and optimize customer success processes and workflows to streamline operations and improve efficiency.
  • Market Insights: Stay abreast of industry trends, competitive dynamics, and market developments, leveraging insights to inform strategic decision-making and enhance customer success strategies.

Skills Needed for Success:

  • Leadership: Proven ability to inspire, motivate, and lead teams to achieve excellence.
  • Strategic Thinking: Strong strategic planning and execution skills, with the ability to navigate ambiguity and drive results in a rapidly evolving environment.
  • Customer Focus: Deep understanding of customer needs and behaviors, with a commitment to delivering exceptional customer experiences.
  • Communication: Excellent communication skills, both verbal and written, with the ability to effectively engage and influence stakeholders at all levels.
  • Analytical Skills: Strong analytical and problem-solving skills, with the ability to leverage data and insights to drive informed decisions and actions.
  • Relationship Management: Exceptional relationship-building skills, with the ability to cultivate and maintain strong partnerships with customers and internal stakeholders.
  • Team Development: Demonstrated experience in coaching, mentoring, and developing high-performing teams.
  • Adaptability: Flexibility and adaptability to thrive in a fast-paced, dynamic environment, effectively managing competing priorities and deadlines.
  • Results Orientation: Track record of driving measurable results and achieving key performance indicators.
  • Industry Knowledge: A solid understanding of the industry landscape, market trends, and competitive dynamics relevant to customer success management.

Qualifications:

Necessary:

  • Bachelors degree in business administration, Marketing, or related field.
  • 5+ years of experience in customer success, account management, or related roles.
  • 2+ years of experience in a leadership or management position.
  • Proven track record of driving customer success and achieving business objectives.
  • Familiarity with customer success tools and CRM platforms

Desired:

  • Masters degree in business administration or related field.
  • Experience in a high-growth startup or fast-paced environment.
  • Strong understanding of SaaS or subscription-based business models.
  • Industry certifications in customer success or related areas.