Patient Advocate

SUMMARY/OBJECTIVE:

We are seeking an energetic individual to join our team and become a key player in growing Salience TMS Neuro Solutions through assisting patients, doctor pipeline management, and enhancing brand awareness. This position is the starting point for a promising career within Salience and Medical Sales.

As a Patient Advocate, you will work to increase patient outcomes, compliance, and education for Treatment-Resistant Depression and be a pillar of support and communication for carrying out our patient’s treatment plan between patient and provider.

Team members will educate patients and providers, help overcome barriers to treatment, maintain a positive relationship with internal/external practice and providers. Patient Advocates play a crucial role in everything from education in the community to helping patients start TMS Therapy.

Successful candidates must have a strong work ethic, a passion for mental health, the need for improvement in health care, the desire for self-improvement, the “always learning” mentality, and the drive to meet and exceed performance expectations which include sales targets.

Working closely with our management team and our Patient Experience Team will give you the opportunity to state-of-the-art sales training and the skills to develop your career at Salience TMS Neuro Solutions.

RESPONSIBILITIES/DUTIES:

• Manage incoming patient lead flow using excellent sales communication techniques to book consultation appointments
• Identify potential outside referral sources through prospecting, using the phone, email, or other methods
• Maintain call volume of 60-80 calls per day with the intent to qualify key leads and create a pipeline for Patient Advocate and Business Development Team
• Track all relevant qualification and lead management activity using Salesforce (including calls, prospect pipeline, account notes, etc.)
• Meet or exceed key activity metrics for daily calls, emails, consultations, and lunches booked
• Lunch & Learns within the community
• Support Salience TMS Neuro Solutions team in community events and promotions in the DFW Metroplex
• Building and Maintaining Relationships with Providers and Patients
• Perform other tasks as assigned by supervisor

JOB SPECIFICATIONS:

• All the same information as the responsibilities and duties are included in this.
• Full-time employee
• Expected hours of 7:30-5:30 (or whatever is needed to achieve monthly goals)
• Working knowledge of MS Office Applications and internet navigation

ESSENTIAL FUNCTIONS/Skills:

• Self-motivated and highly organized
• Be humble, coachable, great to work with and open to trying new things
• Persistent, persistent, persistent
• A passion for helping people
• Outgoing personality and excellent communication a must
• Team player yet capable of working independently
• Driven and tenacious with the ability to be professionally persistent and persuasive
• Customer/personal service-oriented techniques
• Ability to learn and follow set methodology to achieve goals and objectives for position
• Personable through verbal and written communication
• Positive can-do attitude
• Excellent probing and active listening skills
• Excellent organizational, analytical, and problem-solving skills
• Ability to conduct extensive cold calls and email campaign

REQUIRED EDUCATION/EXPERIENCE:

• College Degree or equivalent
• 0-2 years of sales experience, customer service or lead generation
• Knowledge of Salesforce preferred but not required
• Treatment Coordinator Experience is preferred but not required