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Customer Service Representative-Logistics

4 months ago

Baytown, United States Palmer Distribution Services Inc Full time

We have imminent opportunities in our Baytown location for Account Specialist (CSR) with a starting pay rate of $17-18.00, per hour depending on experience and position knowledge. We're looking for candidates who want to work for a stable, growing company to build a new career opportunity you can count on This is a direct-hire position Benefits will be available from the first of the month after 60 days of employment. Benefits include medical, dental, and vision insurance; life insurance; critical illness; accident and hospital policies; 401k; paid holidays; and paid time off.

Why Palmer Logistics?

Palmer Logistics is a 3PL handling commodities such as hazardous chemicals, non-hazardous chemicals, food grade, and other general commodities at our facilities. We offer specialized services to our customers, such as customized reporting, labeling, repackaging, and other services.

At Palmer Logistics, we take pride in the work we do for our customers. With that, we know the key to our success is our employees, as they are the backbone of our unsurpassed services. Here at Palmer, we value our core values and interpret them on a day-to-day basis. Service, trust, integrity, and respect. serving not only our customers but also our employees by helping and communicating as needed. Trust in our leadership and trust from our customers that they have made a great choice by choosing Palmer Logistics. We put trust in our employees that they will do a great job and give their best every day. Having our employees and customers do the right thing when no one is watching. Showing respect to the company, coworkers, and business partners, no matter the circumstance

Responsibilities:

  • Manage assigned customer accounts.
  • Processing of customer inbound and outbound orders ensuring accuracy
  • Prepare outbound paperwork and invoicing by verifying contractual rates in contract agreement
  • Interact with customers via email or phone in a timely, efficient manner.
  • Research discrepancies in inventory as needed
  • Address customer complaints in a timely manner
Minimum Requirements:
  • At least 2 years of customer service experience preferred.
  • High school diploma or GED
  • Ability to read, write, and speak the English language.
  • Detail-oriented and capable of performing basic math functions, including addition, subtraction, multiplication, and division.
  • Familiar with Warehouse Management Systems, Synapse a plus
Benefits include:
  • Access to medical, dental, and vision insurance
  • Access to Life, Accident, and Critical Illness Policies
  • Access to 401k Retirement
  • Paid holidays and generous paid time off

About Palmer Logistics

Palmer Distribution Services, Inc. was started in the mid-1960s by Frank Rifeschlagger as a public warehouse and trucking company servicing the grocery and chemical industries in Houston, TX. The name comes from a street where the first warehouses were located. After William Hermann took over and provided services, he successfully revitalized during the 1980s. In 1988, Hermann Services acquired Palmer as part of an effort to expand its operations regionally. The Palmer name was used for 9 years until 1997, when the division was renamed Hermann Warehouse Southwest, but it was short-lived after the division was renamed in 2000. The Palmer name was restored at this time with a slight change to our current trade name, Palmer Logistics.

Today, Palmer Logistics is a successful regional provider based on the fundamental philosophies that have enabled the Hermann family's success for four generations: reliability, customer service, and uncompromising integrity. Brett Mears, son of the late William Hermann, runs the daily operations as our president