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Account Services Representative
2 months ago
We are excited to announce openings for Customer Service Representatives in our logistics division. This role offers a competitive starting pay range of $17.00-$18.00 per hour, commensurate with experience and expertise. We seek individuals who are eager to join a stable and expanding organization, fostering a long-term career path you can rely on. This position is direct-hire, and benefits commence on the first of the month following 60 days of employment. Our comprehensive benefits package includes medical, dental, and vision insurance; life insurance; critical illness coverage; accident and hospital policies; a 401k plan; paid holidays; and generous paid time off.
Why Choose Palmer Distribution Services?
Palmer Distribution Services is a third-party logistics provider specializing in handling a variety of commodities, including hazardous and non-hazardous chemicals, food-grade products, and general merchandise. We pride ourselves on delivering tailored services to our clients, which encompass customized reporting, labeling, repackaging, and more.
At Palmer, we are committed to excellence in service delivery. Our employees are the cornerstone of our success, and we uphold our core values of service, trust, integrity, and respect in every interaction. We prioritize effective communication and support for both our customers and our team members. Our leadership fosters an environment of trust, ensuring that our employees are empowered to perform their best every day.
Key Responsibilities:
- Oversee assigned customer accounts.
- Process customer orders, both inbound and outbound, ensuring accuracy.
- Prepare outbound documentation and invoicing by confirming contractual rates.
- Engage with customers through email or phone in a prompt and efficient manner.
- Investigate inventory discrepancies as necessary.
- Address and resolve customer complaints in a timely fashion.
- Minimum of 2 years of experience in customer service within the logistics or 3PL sector.
- High school diploma or GED equivalent.
- Proficient in reading, writing, and speaking English.
- Detail-oriented with the ability to perform basic mathematical functions.
- Familiarity with Warehouse Management Systems; experience with Synapse is a plus.
- Access to medical, dental, and vision insurance.
- Access to life, accident, and critical illness insurance policies.
- 401k retirement plan options.
- Paid holidays and a generous paid time off policy.
Founded in the mid-1960s, Palmer Distribution Services has evolved from a public warehouse and trucking company into a reputable regional logistics provider. Our commitment to reliability, customer service, and integrity has been the foundation of our success for generations. Today, we continue to uphold these values under the leadership of our president, ensuring a strong future for our employees and clients alike.