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Customer Service Representative

2 months ago


Baytown, Texas, United States GEODIS Group Full time
Job Summary

The Customer Service Representative is a key member of the GEODIS Group team, responsible for delivering exceptional customer experiences through prompt, courteous, and effective service.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Process customer orders and ensure accurate and efficient order fulfillment.
  • Communicate with customers to understand their needs and preferences, and provide personalized solutions.
  • Collaborate with internal teams to resolve customer complaints and issues.
  • Maintain accurate records and reports to track customer interactions and service levels.
  • Provide exceptional customer service through multiple channels, including phone, email, and in-person interactions.
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
  • Participate in ongoing training and development to improve customer service skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Minimum 6 months of customer service experience or related training.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills and proficiency in Microsoft Office.
Working Conditions

The Customer Service Representative will work in a dynamic and fast-paced environment, interacting with customers and internal teams to deliver exceptional service. The ideal candidate will be able to work effectively in a team environment, prioritize tasks, and maintain a high level of productivity in a fast-paced environment.