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Customer Service Representative
2 months ago
The Customer Service Representative is a key member of the GEODIS Group team, responsible for delivering exceptional customer experiences through prompt, courteous, and effective service.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Process customer orders and ensure accurate and efficient order fulfillment.
- Communicate with customers to understand their needs and preferences, and provide personalized solutions.
- Collaborate with internal teams to resolve customer complaints and issues.
- Maintain accurate records and reports to track customer interactions and service levels.
- Provide exceptional customer service through multiple channels, including phone, email, and in-person interactions.
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
- Participate in ongoing training and development to improve customer service skills and knowledge.
- High school diploma or equivalent required.
- Minimum 6 months of customer service experience or related training.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Basic computer skills and proficiency in Microsoft Office.
The Customer Service Representative will work in a dynamic and fast-paced environment, interacting with customers and internal teams to deliver exceptional service. The ideal candidate will be able to work effectively in a team environment, prioritize tasks, and maintain a high level of productivity in a fast-paced environment.