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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Palmer Distribution Services Inc. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
- Order Processing: Process customer orders accurately and efficiently, ensuring that all requirements are met.
- Inventory Management: Research and resolve discrepancies in inventory, ensuring that all stock levels are up-to-date and accurate.
- Communication: Maintain effective communication with customers, colleagues, and management to ensure seamless operations.
- Problem-Solving: Address customer complaints and escalate issues to management as needed.
- Experience: Minimum of 2 years of customer service experience in logistics or a related field.
- Technical Skills: Proficient in Microsoft Office Suite and able to work in multiple warehouse management systems.
- Communication Skills: Excellent written and verbal communication skills, with the ability to read, write, and speak English fluently.
- Education: High school diploma or equivalent required.
We are a leading provider of logistics services, handling commodities such as hazardous chemicals, non-hazardous chemicals, food grade, and other general commodities. Our team is dedicated to providing exceptional customer service and support, and we are committed to maintaining a safe and healthy work environment.
