Sales and Customer Care Consultant

2 months ago

Mahwah, United States Richemont Full time

Workday may also use your data to personalise your experience on our websites. Workday or our service providers use website tracking technologies to display products, features or content that are tailored to your interests and to present advertising on other sites. For more information on these technologies see the section in Workday Privacy Statement . **Sales and Customer Care Consultant**

Sales and Customer Care Consultant

**The Business:**

YOOX NET-A-PORTER GROUP is the worlds leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger, which in October 2015, brought together YOOX GROUP and THE NET -A-PORTER GROUP; the two companies had revolutionized the luxury fashion industry since their birth in 2000. Since June 2018, the Group is subject to the management and coordination of Compagnie Financire Richemont S.A.

YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand luxury online stores and , and multi-brand fashion online stores and as well as numerous ONLINE FLAGSHIP STORES, all Powered by YNAP.

Uniquely positioned in the high growth online luxury sector, YOOX NET-A-PORTER GROUP has an unrivalled client base of more than 3 million high-spending customers generating around 1 billion visits worldwide. The Group has offices and operations in the United States, Europe, Middle East, Japan, China and Hong Kong and delivers to more than 180 countries around the world.

**The Role:**

The Customer Care team are now seeking a talented Sales and Customer Care Consultant to join the team based in our offices in Mahwah, NJ.

**You Will:**

+ Achieve sales targets by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels.

+ Following the Customer Care Department Standards for Excellence, ensure you deliver an outstanding shopping experience to every customer contact, using phone and email

+ Identify ways to personalize the experience of every customer, whenever possible.

+ Always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems.

+ Use all CRM systems confidently and use to accurately add notes to orders and cases for all incoming and outgoing contacts

+ Communicate company policy to customers as necessary, and observe at all times client confidentiality and company policies for data protection and security.

+ Ensure that the in-house processes and procedures are adhered to at all times

+ Work closely with other internal departments to ensure issues affecting customer orders or returns are resolved and enable seamless shopping experience.**You Have:**

+ Previous sales and retail experience, preferably in a luxury environment (luxury fashion, department store, high-end travel and leisure, HNWI financial services)

+ Excellent communication skills. You must be able to display the highest levels of accuracy (spelling, grammar, punctuation and pronunciation) in both written and spoken communication

+ Able to demonstrate a high level of technical ability. Must show an affinity with the luxury consumer

+ Commercial, sales driven approach is essential

+ Ability to achieve results through influence and problem solving

+ Flexible attitude and positive approach

+ Self-motivated, proactive and energetic

+ Team player**Our Benefits:**

Here are just a few of the amazing perks you will receive as an employee at the YOOX NET-A-PORTER GROUP:

+ Our famous staff discount

+ Exclusive staff sales

+ Flexible spending

+ Matched 401k

+ Health, dental and vision insurance

+ Commuter benefit****

***YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.***

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***If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.***

****

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