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Client Relationship Associate

2 months ago

Columbus, United States Randstad Full time

Congratulations on taking your first step to becoming a Client Relationship Associate with Randstad's #1 Client.

The CRA is responsible for receiving inbound calls, responding to client requests, resolving general account issues and providing digital assistance. May handle escalated issues.

*Training schedule is M-F 8:30-5:00pm EST approx. 4 weeks onsite, 4 Weeks remote. 8 weeks total

*Work Schedule is remote, must be open to work an 8hr shift between 9:30am and 8pm

*Contract to hire

salary: $22.00 - $23.00 per hour

shift: First

work hours: 10:30 AM to 7:00 PM

education: High School or GED

Responsibilities

  • Provides exceptional client service through strong interpersonal and client relationship management (CRM) skills.
  • Serves as the initial point of contact for clients. Follow standardized procedures to meet client needs. May conduct research for complex requests.
  • Self-sufficient in following standardized procedures, able to utilize multiple resources to find answers and resolutions independently to meet client needs and department efficiency metrics.
  • Documents client and team feedback in support of service improvement efforts within the business.
  • Uses consultative approach to position products and services to clients.
  • Performs other duties as assigned.