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Call Center Agent

2 months ago

Atlanta, United States Emerald Logistix Full time
About Core X Plug:

Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results.

Job Description:

The Call Center Agent at CORE X PLUG is responsible for handling incoming and outgoing customer calls, providing information about products and services, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate will be a strong communicator with excellent problem-solving skills and a customer-first mindset.

Pay Range: $800 - $1150 weekly

Responsibilities include:
  • Handle a high volume of inbound and outbound calls in a professional and efficient manner
  • Answer customer inquiries, provide information about products and services, and resolve any issues or complaints
  • Identify and assess customer needs to achieve satisfaction
  • Document all customer interactions and transactions, including details of inquiries, complaints, and actions taken
  • Follow communication scripts and use knowledge of the company's products and services to provide accurate and comprehensive information
  • Escalate complex or unresolved issues to the appropriate department or supervisor
  • Assist with customer account management, including updating account information and processing orders
  • Meet or exceed performance targets, including call handling time, customer satisfaction, and sales metrics
  • Participate in training and development programs to stay current with company offerings and best practices
Qualifications
  • High school diploma or equivalent; additional education or certifications in customer service is a plus
  • Previous experience in a call center, customer service, or related field is preferred
  • Excellent verbal communication skills with a clear, pleasant phone manner
  • Strong active listening skills and the ability to empathize with customers
  • Proficiency in basic computer applications, including Microsoft Office Suite and CRM systems
  • Ability to work in a fast-paced environment and handle stressful situations calmly
  • Strong organizational and time management skills
  • Problem-solving abilities with a focus on finding solutions
  • Ability to work independently and as part of a team
Benefits:
  • Competitive salary
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Paid time off (PTO) and holidays
  • Professional development opportunities
  • Employee wellness programs
  • Flexible work schedule options