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Associate Client Service Representative

2 months ago

Wilmington, United States CSC Full time

Associate Client Service Representative Wilmington, DE (Onsite) Monday - Friday, 9am- 6pm Some of the things you’ll be doing: Build relationships with our clients to better understand their unique needs and concerns Fulfill requests and answer questions for internal and external customers Respond promptly to customer inquiries via phone or electronically Provide excellent customer service to both internal and external clients Manage customer portfolios Organize the workflow to meet customers’ time frames and demands Data entry of client information, electronic filing, and retrieval of documents Navigate between multiple databases quickly and accurately Research, analyze, review, and process legal documents Recommend process improvements where applicable Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services What technical skills, experience, and qualifications do you need? Experience working in a customer service or administrative capacity Energetic self-starter who thrives in a fast-paced, team-oriented environment Attention to detail and accuracy Strong prioritization and time-management skills Flexibility and agility, with the ability to multitask Problem-solving skills Strong computer skills and proficiency in MS Office, Word, and Excel Excellent verbal and written communication skills Salesforce experience a plus Candidates for this position must be eligible to work in the country without sponsorship. #J-18808-Ljbffr