Veterinary Client Service Representative

5 days ago


Wilmington, North Carolina, United States VCA Animal Hospitals Full time

About the Role:

We are seeking an experienced Client Service Representative to join our team at VCA Animal Hospitals. As the face of our organization, this role is responsible for delivering exceptional customer service and ensuring a positive experience for our clients and their pets.

Key Responsibilities:

  • Provide exceptional customer service, including greeting visitors, answering phone calls, and guiding clients and their pets to exam rooms.
  • Schedule and confirm appointments, as well as place outbound calls for follow-ups and outreach to prospective clients.
  • Present and explain fees, including processing payments, and recommend products and services to clients.
  • Manage medical records, charts, reports, and correspondence, and maintain a clean and organized workspace.
  • Ensure the facility is neat and clean at all times, both inside and outside.

What We Offer:

We offer a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, as well as a 401(k) plan and generous employee pet discounts.

Equal Opportunity Employer:

VCA Animal Hospitals is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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