Customer Service Executive

3 months ago

Manchester, United States LGC Group Full time
Company Description

LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description

This role is responsible for the handling, management, and successful completion of customer orders from all channels and Product/Business Sectors, ensuring entry into the relevant system within agreed timescales and to advised criteria, promised delivery dates, and customer purchase order fulfillment requirements. The role includes meticulous and accurate handling of controlled substance inquiries and orders, following the existing guidelines, and working with our compliance team. The required outcome is continuity of the highest level service experience for customer-managed orders from the point of order entry to delivery and payment. This candidate is dependable, committed, reliable and responsive, with a high work ethic. Accuracy is important to them for their daily work outcomes, however they learn quickly from any mistakes made. They are able to work in a high pressure environment and maintain a positive, enthusiastic and high energy attitude. On time and attendance is important to them. They are motivated to seek, through their performance, customer satisfaction for our internal and external customers.

What you'll do
  • To ensure that all methods of communication with internal and external contacts are handled with the utmost integrity to project the high-quality image and standards provided by LGC. Presenting courteously with customers by telephone, email, and CRM system ensuring queries outside of order entry or your level of expertise are advanced to the appropriate team.
  • To ensure that all customer orders received, are entered accurately into the ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email confirmation on the release of the order. Responsible for ensuring 100% follow-up to customers internally and externally.
  • To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are met, and customers informed of any delays in advance.
  • To be responsible for the daily CRM Case Management System, ensuring tasks are dealt with and or escalated to ensure response times are within agreed KPI timescales.
  • To run end-of-day check reports to ensure that all incoming orders and orders built have been processed to released status and resolve any problem orders.
Qualifications

Education: Associates Degree or higher - Life Science/Chemistry field desired or

Experience: 2 - 3 years of customer service experience or 3 - 5 years of order entry experience

Required Skills:
  • Experience of working in a sales support environment with order entry exposure.
  • Can do attitude and willingness to go that extra mile. Positive, enthusiastic and high energy.
  • Excellent telephone manner and communication (written and verbal skills) are Essential.
  • Customer focused, detail oriented for accuracy and an effective problem solver.
  • Strong computing and keyboard skills (> 40 wpm). Excel basic and Word required.
  • Team Player, supportive of colleagues.
  • Experience in using ERP systems such as SAP, ORACLE, SAGE etc.
  • Experience in using CRM systems such as ZenDesk, Zoho, Hubspot
  • An interest in Chemistry or Science would be a distinct advantage.
  • Spanish speaking would be a distinct advantage.
  • Experience in the Life Science industry or related field.
  • Experience with IFS or Salesforce.
  • Call center experience.
Additional Information

Our values
  • PASSION
  • CURIOSITY
  • INTEGRITY
  • BRILLIANCE
  • RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

#scienceforasaferworld

  • Customer Service Associate

    1 week ago

    Manchester, United States Savers | Value Village Full time

    **Job Title: Customer Service Associate** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Representative

    2 hours ago

    Manchester, United States CARROLL INDEPENDENT FUEL COMPANY Full time

    Job DetailsLevelEntryJob LocationStore 23 - Manchester, MDPosition TypeFull-Time/Part-TimeEducation LevelNoneTravel PercentageNoneJob ShiftAnyJob CategorySalesDescriptionJob Summary:The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The...

  • Customer Service Associate

    4 months ago

    Manchester, United States Savers Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with...

  • Customer Service Associate

    5 months ago

    Manchester, United States Savers | Value Village Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Enterprise Sales Executive

    4 days ago

    Manchester, New Hampshire, United States Comcast Full time

    We are seeking an experienced Enterprise Sales Executive to join our team at Comcast, a Fortune 50 leader in the media and technology industry. As a key member of our sales team, you will be responsible for selling Comcast Commercial Internet, Video, and Voice based services to mid-size and large businesses.Job SummaryThe ideal candidate will have a strong...

  • Sales Executive

    3 weeks ago

    Manchester, United States Surf Search Full time

    Join our client's rapidly growing team as a Sales Executive in an exciting role focused on driving business expansion within their medical testing division. With a long history and a strong reputation for consistent double-digit growth, our client seeks a dynamic sales professional to accelerate their growth and expand into new market segments.As a Sales...

  • Customer Service Representative

    7 months ago

    Manchester, United States Kennelwood, Inc. Full time

    Customer Service Representative to be a part of a growing industry leader pet care business. As a Customer Service Representative, you arrive each day determined to provide quality and efficient customer service to each and every client. As the first Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Manager

    2 weeks ago

    Manchester, New Hampshire, United States Love's Travel Stops & Country Stores Full time

    Job SummaryLove's Travel Stops & Country Stores is seeking a skilled Service Advisor to drive sales success in our Truck Care facilities. The ideal candidate will possess strong salesmanship, leadership, and customer service skills to lead service centers and progress towards becoming a Truck Care General Manager.Key ResponsibilitiesProvide excellent...

  • Customer Service Representative

    4 weeks ago

    Manchester, United States Marcone HVAC Full time

    About API of NH and Delta T Headquartered in Manchester, New Hampshire, API of NH and Delta T is a distributor of heating and cooling products. Since 1969, they have valued themselves on delivering quality services customers can depend on, offering the best value in heating and cooling products. The company distributes products that include heating,...

  • Customer Service Ambassador

    1 week ago

    Manchester, Connecticut, United States Tailored Brands Inc Full time

    Key ResponsibilitiesProvide outstanding customer service by greeting each customer, answering questions, and assisting with merchandise selections.Maintain the sales floor in your assigned area, restocking shelves and adhering to merchandising guidelines.Process customer transactions accurately and efficiently, handling purchases, exchanges, store credits,...

  • Customer Service Representative

    3 weeks ago

    Manchester, United States Waste Connections Full time

    Essential Duties and Responsibilities:Communicate with customers and potential customers by phone, mail, e-mail or fax regarding commercial accounts, change in service, pick up days, billing, service issues, etc.Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary...

  • Customer Service Representative

    4 days ago

    Manchester, Tennessee, United States Randstad US Full time

    Overview: As a sales and customer support associate at Randstad US, you will be responsible for providing exceptional customer service to our clients while working in a dynamic team environment.">Salary: $18 - $20 per hour based on experienceAbout the Job: We are seeking a highly skilled customer service representative to join our team. In this role, you...

  • Customer Service Associate

    1 day ago

    Manchester, United States Randstad North America, Inc. Full time

    - Process each step to move a sale from order to delivery, including processing customer payments - Communicate with customers through phone, e-mail, and chat - Manage multiple inbound/outbound phone lines - Maintain up-to-date product kno Customer Service, Associate, High School, Service, Retail, Staffing

  • Customer Service Associate

    5 days ago

    Manchester, United States Randstad North America, Inc. Full time

    - Process each step to move a sale from order to delivery, including processing customer payments - Communicate with customers through phone, e-mail, and chat - Manage multiple inbound/outbound phone lines - Maintain up-to-date product kno Customer Service, Associate, High School, Service, Retail, Staffing

  • Customer Service Coordinator

    1 week ago

    Manchester, New Hampshire, United States Ultimate Staffing Full time

    We are seeking a detail-oriented and organized individual to support our clients expanding team in the Greenfield area.Estimated Salary: $44,800 - $58,000 per year (based on 40 hours/week and $21.00/hourly)Job OverviewAs an Operations Support Specialist, you will play a vital role in ensuring the smooth operation of our client's business. You will be...

  • Customer Service Specialist

    6 months ago

    Manchester, United States Bangor Savings Bank Full time

    FUNCTION: This position provides excellent customer service and a full range of banking services with an emphasis on developing, building and retaining strong customer relationships for customers with basic deposit and lending needs. Processes routine and complex teller transactions efficiently and accurately while meeting the Banks Customer Experience...

  • Customer Service Representative

    4 days ago

    Manchester, Iowa, United States Walmart Full time

    Job Description: As a Cashier at Walmart, you will play a critical role in delivering exceptional customer service and driving sales growth. You will work closely with colleagues to create a positive and engaging shopping experience, ensuring that every customer leaves our store satisfied and eager to return. If you are a results-driven and customer-focused...

  • Customer Service Representative

    1 week ago

    Manchester, New Hampshire, United States Raising Cane's Full time

    Raising Cane's is a dynamic fast-food restaurant chain that offers exciting opportunities for individuals who enjoy working in a team environment. As a Customer Service Associate, you will play a critical role in ensuring that our customers receive exceptional service and quality food products.We are seeking highly motivated and enthusiastic individuals to...

  • Customer Service Specialist

    1 week ago

    Manchester, New Hampshire, United States Ulta Beauty Full time

    Looking for a career at Ulta Beauty as a Customer Service Specialist. In this role, you will:• Greet each guest entering the store with a smile and make eye contact.• Determine each guest's needs and answer questions about products and services.• Partner with management to ensure guests' needs are met.• Recommend additional and complementary products...

  • Account Executive

    1 week ago

    Manchester, United States Creative Office Pavilion Full time

    Job Title: Account Executive Department: Sales FLSA Status: Exempt Supervisory Responsibilities: No Summary: The Account Executive (AE) is responsible for managing all account and project activity within assigned accounts and will be the clients' key contact for all day-to-day business. The AE role will secure both product and service contracts, assist with...