Customer Service Executive

3 weeks ago

Manchester, United States LGC Group Full time
Company Description

LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description

This role is responsible for the handling, management, and successful completion of customer orders from all channels and Product/Business Sectors, ensuring entry into the relevant system within agreed timescales and to advised criteria, promised delivery dates, and customer purchase order fulfillment requirements. The role includes meticulous and accurate handling of controlled substance inquiries and orders, following the existing guidelines, and working with our compliance team. The required outcome is continuity of the highest level service experience for customer-managed orders from the point of order entry to delivery and payment. This candidate is dependable, committed, reliable and responsive, with a high work ethic. Accuracy is important to them for their daily work outcomes, however they learn quickly from any mistakes made. They are able to work in a high pressure environment and maintain a positive, enthusiastic and high energy attitude. On time and attendance is important to them. They are motivated to seek, through their performance, customer satisfaction for our internal and external customers.

What you'll do
  • To ensure that all methods of communication with internal and external contacts are handled with the utmost integrity to project the high-quality image and standards provided by LGC. Presenting courteously with customers by telephone, email, and CRM system ensuring queries outside of order entry or your level of expertise are advanced to the appropriate team.
  • To ensure that all customer orders received, are entered accurately into the ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email confirmation on the release of the order. Responsible for ensuring 100% follow-up to customers internally and externally.
  • To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are met, and customers informed of any delays in advance.
  • To be responsible for the daily CRM Case Management System, ensuring tasks are dealt with and or escalated to ensure response times are within agreed KPI timescales.
  • To run end-of-day check reports to ensure that all incoming orders and orders built have been processed to released status and resolve any problem orders.
Qualifications

Education: Associates Degree or higher - Life Science/Chemistry field desired or

Experience: 2 - 3 years of customer service experience or 3 - 5 years of order entry experience

Required Skills:
  • Experience of working in a sales support environment with order entry exposure.
  • Can do attitude and willingness to go that extra mile. Positive, enthusiastic and high energy.
  • Excellent telephone manner and communication (written and verbal skills) are Essential.
  • Customer focused, detail oriented for accuracy and an effective problem solver.
  • Strong computing and keyboard skills (> 40 wpm). Excel basic and Word required.
  • Team Player, supportive of colleagues.
  • Experience in using ERP systems such as SAP, ORACLE, SAGE etc.
  • Experience in using CRM systems such as ZenDesk, Zoho, Hubspot
  • An interest in Chemistry or Science would be a distinct advantage.
  • Spanish speaking would be a distinct advantage.
  • Experience in the Life Science industry or related field.
  • Experience with IFS or Salesforce.
  • Call center experience.
Additional Information

Our values
  • PASSION
  • CURIOSITY
  • INTEGRITY
  • BRILLIANCE
  • RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental, religion, or belief. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

#scienceforasaferworld

  • Customer Service Representative

    2 weeks ago

    Manchester, New Hampshire, United States LGC Group Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Service Executive to join our team at LGC Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring the smooth execution of customer orders.Key ResponsibilitiesEnsure timely and accurate entry of customer...

  • Executive Director of Operations and Community Services

    2 weeks ago

    Manchester, New Hampshire, United States Get It Recruit Executive Full time

    About UsWe are a respected leader in community support, dedicated to helping individuals lead fulfilling and productive lives. With over 50 years of experience, we specialize in creating personalized programs to enhance the quality of life for those with developmental and intellectual disabilities, acquired brain disorders, children, seniors, and more. Our...

  • Customer Service Representative

    6 days ago

    Manchester, New Hampshire, United States Ravago Group Full time

    Job SummaryAs a Customer Service Representative at Ravago Americas, you will play a vital role in ensuring exceptional customer experiences. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities• Perform a variety of standardized duties according to established...

  • Customer Service Representative

    2 weeks ago

    Manchester, New Hampshire, United States Ravago Group Full time

    **Key Responsibilities**As a Customer Service Representative at Ravago Group, you will be responsible for performing a variety of standardized duties according to established practices and procedures. This includes communicating with customers in a courteous, effective, and tactful manner, applying the RMA 7S for Success standards to the work areas and all...

  • Customer Service Representative

    2 weeks ago

    Manchester, New Hampshire, United States Carroll Independent Fuel Co. Full time

    Job DetailsLevel: EntryJob Location: Store 23 - Manchester, MDPosition Type: Full-Time/Part-TimeEducation Level: NoneSalary Range: $16.50 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: SalesAbout the RoleWe are seeking a friendly and outgoing individual to join our team as a Customer Service Representative/Cashier. As a key member of our store...

  • Customer Service Representative

    1 week ago

    Manchester, New Hampshire, United States Savers Full time

    {"title": "Customer Service Associate", "description": "About UsSavers is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.Our MissionWe redirect billions of pounds of used...

  • Customer Service Representative

    1 week ago

    Manchester, New Hampshire, United States Scan-Optics Full time

    About Scan-OpticsScan-Optics is a leading global provider of cloud-based, AI-driven data management solutions, professional services, and support services to B2B, government, and higher education institutions. Our pioneering technology has been shaping the industry by leveraging data technologies paired with cognitive and AI advances. We're utilizing...

  • Customer Service Associate

    2 months ago

    Manchester, United States Savers Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with...

  • Customer Service Manager Trainee

    2 days ago

    Manchester, New Hampshire, United States Hannaford Supermarkets Full time

    Job Title: Customer Service Manager TraineeHannaford Supermarkets is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager Trainee. As a key member of our store team, you will be responsible for providing exceptional customer service, managing retail operations, and ensuring a positive shopping experience...

  • Customer Service Associate

    2 months ago

    Manchester, United States Savers Value Village Full time

    Job DescriptionJob DescriptionJob Title: Customer Service AssociateWho we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with...

  • Customer Service Associate

    2 months ago

    Manchester, United States Savers | Value Village Full time

    Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used,...

  • Customer Service Team Lead

    4 days ago

    Manchester, New Hampshire, United States Hubbell Lighting Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Hubbell Lighting. As a key member of our customer service team, you will be responsible for leading the training activities, Salesforce, and resolution of escalated inquiries for the customer service team, in addition to performing regular customer...

  • Customer Service Team Lead

    3 weeks ago

    Manchester, New Hampshire, United States Hubbell Lighting Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Hubbell Lighting. As a key member of our customer service team, you will be responsible for leading the training activities, Salesforce, and resolution of escalated inquiries for the customer service team, in addition to performing regular customer...

  • Automotive Customer Service Consultant

    4 weeks ago

    Manchester, New Hampshire, United States AutoFair Automotive Full time

    Are you experienced in the Customer Service sector and eager to advance your career while achieving unprecedented earnings? Do you have a keen interest in the Automotive sector? Consider the opportunity to work as a Service Consultant. Our service consultants have the potential to earn well over $100k annually. Coupled with a 5-day work week and the most...

  • Customer Service Rep

    4 months ago

    Manchester, United States Ravago Group Full time

    **Areas of Responsibility / Tasks** Perform a variety of standardized duties according to established practices and procedures. Ability to communicate in a courteous, effective and tactful manner with customers is VITAL. Apply the RMA 7S for Success standards to the work areas and all tasks. Perform any other duties as assigned by the Customer Service...

  • Sales Executive

    6 days ago

    Manchester, New Hampshire, United States Worldwide Express Full time

    Account Executive OpportunityWorldwide Express is seeking a highly motivated and results-driven Account Executive to join our dynamic team. As an Account Executive, you will play a critical role in consulting with businesses to simplify their supply chain practices through our web-based platform.About the Role:The Account Executive position involves working...

  • Customer Service Associate

    5 days ago

    Manchester, New Hampshire, United States Alumni Ventures Full time

    Job Title: Investor Relations AssociateAlumni Ventures is seeking an Investor Relations Associate to support the work of our investor engagement and fundraising teams. As a key member of our team, you will provide administrative support, including community member and investor service support, to our Managing Partners during a fund's annual capital raise and...

  • Customer Service Associate- Investor Relations

    4 weeks ago

    Manchester, United States Alumni Ventures Full time

    Job DescriptionJob DescriptionDescription:About Alumni VenturesAlumni Ventures (AV) is a leading venture capital firm that is redefining the way individuals can invest in startups. Alumni Ventures has raised more than $1B AUM, holds a rapidly growing portfolio of over 1,200 venture-backed companies, and counts 600,000+ community members and subscribers...

  • Account Executive

    6 days ago

    Manchester, New Hampshire, United States Insight Investments Full time

    Job Title: Account ExecutiveAt Insight Investments, we are seeking a highly motivated and results-driven Account Executive to join our team. As an Account Executive, you will be responsible for developing and maintaining relationships with our customers, identifying new business opportunities, and driving sales growth.Key Responsibilities:Make phone sales...

  • Executive Chef Assistant

    2 weeks ago

    Manchester, New Hampshire, United States Global Partners Full time

    Job Summary:Global Partners LP is seeking a highly skilled Sous Chef to join our team. As a key member of our food service operations, you will be responsible for assisting the Chef in managing all aspects of our food service and beverage operation.Key Responsibilities:Assist the Chef in planning, organizing, and executing food service programs to meet...