Customer Service Representative

1 month ago

Manchester, United States Marcone HVAC Full time
About API of NH and Delta T

Headquartered in Manchester, New Hampshire, API of NH and Delta T is a distributor of heating and cooling products. Since 1969, they have valued themselves on delivering quality services customers can depend on, offering the best value in heating and cooling products. The company distributes products that include heating, ventilation, air conditioners, generators, furnaces, coils and tools, as well as other heating and cooling machine accessories. API has two sheet metal manufacturing warehouses located in Maine and Manchester, where they produce ducts, spiral pipe, fittings and more. For more information, visit apiofnh.com.

Our Manchester Sheet Metal Shop is looking for a Customer Service Representative (CSR). The CSR works under general direction with minimal supervision. This position provides excellent customer service to customers, vendors, or other callers regarding product specs & features, service information, processing of orders, and other general communication with callers and assigned accounts. The CSR promotes company core values of superior customer service by answering questions and resolving product or service problems in a timely manner. Additionally, this position serves as an ambassador of the company in creating, supporting, and developing valued business relationships.

We are seeking a Customer Service Representative at our Manchester, NH branch,located at190 Zachary Rd, Manchester NH 03109.

In this role you will:
  • Provide excellent customer service through timely customer interaction, problem resolution or escalation with effective and efficient follow-up.
  • Promptly respond to customer inquiries via phone, email, text or fax with courtesy in a professional demeanor.
  • Conduct personal interactions with customers representative of a company with strong, ethical standards.
  • Support valued business relationships in all dealings with related departments aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of positive problem resolution.
  • Maintain a strong knowledge of all products, services, and promotions.
  • Communicates with assigned accounts through phone calls, email, text and fax communication.
  • Process customer requests for pricing, information, and availability regarding products.
  • Process customer orders for products both in stock and special order.
  • Notify customers regarding special orders, backorders, will-calls and deliveries.
  • Share pricing and distribute customer price sheets as required.
  • Highlight promotions and dealer programs as required based on provided direction and monthly talking points.
  • Support Sales staff and Territory Managers by providing quotes, processing orders, and providing information for their customer base in a timely manner.
  • Interact with branch staff in a professional manner, working in the best interest of customer relationships.
  • Manage personal work productivity consistent with accomplishing job goals, tending to customer needs, and maintaining proficiency in company computers, products, and systems.
  • Answer branch overflow telephone calls, routes calls efficiently, and passes messages in an organized manner.
Preferred Job Requirements
  • High School diploma or its GED equivalent and some college coursework.
  • 7+ years' experience with HVAC, plumbing, customer service, and related functions.
Minimum Job Requirements
  • High School diploma or its GED equivalent.
  • 6 years' experience with HVAC, Customer Service, and related functions.
  • High degree of personal ethics, customer service, and commitment to safety.
  • Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)
  • Aptitude for mathematical operations and numerical analysis.
  • Use computers, photocopiers, scanners, phone systems, and meeting and virtual platform sharing relative to the needs of the job.
  • Minimum keyboarding skills of 40 words per minute.
So, what do we offer you? A great life
  • Health care (medical, dental, vision, prescription) available the first day of hire
  • 401k with company contribution
  • Life insurance plus short-term and long-term disability
  • HSA/FSA options
  • Paid vacations, holidays, and personal time
  • Employee Assistance Program
  • Employee discounts
  • And much more

We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.

All candidates who have received a written offer of employment will be required to undergo background screening and testing for commonly abused controlled substances in accordance with our company's background check and drug testing policy. Motor Vehicle Record checks are also completed for all candidates who have received a written offer of employment to determine insurability for driving a company vehicle as it relates to the position.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

#LI-LF1

  • Customer Service Representative

    7 months ago

    Manchester, United States Kennelwood, Inc. Full time

    Customer Service Representative to be a part of a growing industry leader pet care business. As a Customer Service Representative, you arrive each day determined to provide quality and efficient customer service to each and every client. As the first Customer Service Representative, Customer Service, Representative, Retail, Service

  • Customer Service Representative

    2 days ago

    Manchester, New Hampshire, United States Lids Full time

    Are you a results-driven and customer-focused individual who is passionate about delivering exceptional service? Do you enjoy working in a fast-paced retail environment and have a strong ability to multitask?Job SummaryWe are seeking a Customer Service Representative to join our team at Lids in The Mall Of New Hampshire. As a Customer Service Representative,...

  • Bilingual Customer Service Representative

    3 months ago

    Manchester, United States Waste Connections Full time

    Waste Connections - 85 Brick Yard Rd [Customer Service Representative] As a Customer Service Representative at Waste Connections, you'll: Work in conjunction with other departments to resolve customer disputes; Interview customers and record interview information into computer for customer service; Talk with customers by phone and in person, to receive...

  • Customer Service Representative

    3 months ago

    Manchester, United States U-Haul Full time

    Location: 53-71 Spencer St, Manchester, Connecticut 06040 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    5 months ago

    Manchester, United States U-Haul Full time

    Location: 443 Hooksett Rd, Manchester, New Hampshire 03104 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 weeks ago

    Manchester, United States U-Haul Full time

    Location: 14767 Manchester, Ballwin, Missouri 63011 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    7 days ago

    Manchester, United States Marcone HVAC Full time

    About API of NH and Delta T Headquartered in Manchester, New Hampshire, API of NH and Delta T is a distributor of heating and cooling products. Since 1969, they have valued themselves on delivering quality services customers can depend on, offering the best value in heating and cooling products. The company distributes products that include heating,...

  • Customer Service Representative

    5 days ago

    Manchester, United States Marcone HVAC Full time

    About API of NH and Delta T Headquartered in Manchester, New Hampshire, API of NH and Delta T is a distributor of heating and cooling products. Since 1969, they have valued themselves on delivering quality services customers can depend on, offering the best value in heating and cooling products. The company distributes products that include heating,...

  • Customer Service Representative

    2 days ago

    Manchester, New Hampshire, United States Domino's Pizza LLC Full time

    **Job Summary:**We are seeking a highly motivated Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our delivery team, you will be responsible for providing exceptional customer service and ensuring timely delivery of our delicious pizzas.**Responsibilities:**Taking orders over the phone or in personMaking pizzas to...

  • Customer Service Representative

    14 minutes ago

    Manchester, United States Marcone HVAC Full time

    Marcone is the leading provider of premium solutions, parts and equipment for professionals serving customers on their appliance parts, HVAC, plumbing and commercial kitchen needs. Headquartered in St. Louis, Missouri, Marcone is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product...

  • Customer Service Representative

    2 weeks ago

    Manchester, Tennessee, United States Randstad US Full time

    Overview: As a sales and customer support associate at Randstad US, you will be responsible for providing exceptional customer service to our clients while working in a dynamic team environment.">Salary: $18 - $20 per hour based on experienceAbout the Job: We are seeking a highly skilled customer service representative to join our team. In this role, you...

  • Customer Service Representative

    2 days ago

    Manchester, New Hampshire, United States Domino's Pizza LLC Full time

    Company Overview:">At Domino's, we are a dynamic team that strives to deliver exceptional customer experiences. We are committed to providing a positive and engaging experience for our customers, which starts with a warm greeting.Salary:">The estimated salary for this position is $12-$15 per hour, depending on location and experience.Job Description:">We are...

  • Customer Service Representative

    2 days ago

    Manchester, New Hampshire, United States Western & Southern Life Full time

    Job DescriptionAs a Customer Service Representative at Western & Southern Life, you will provide exceptional service to internal and external clients by resolving service requests and complaints in a timely and courteous manner. This role requires strong communication skills, attention to detail, and the ability to work independently with minimal...

  • Technical Customer Service Representative

    2 weeks ago

    Manchester, New Hampshire, United States Best Buy Full time

    We are seeking a skilled Technical Customer Service Representative to join our team. In this role, you will provide exceptional service to customers by understanding their technology issues and providing accurate solutions.About the RoleProvide positive, timely service to customers during the check-in and checkout processUnderstand technology issues by...

  • Customer Service Representative

    2 weeks ago

    Manchester Center, Vermont, United States McDonald's Full time

    At McDonald's, we are looking for a Customer Service Representative to join our team. Job Summary: As a Customer Service Representative at McDonald's, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our customers.About the Job:We offer a competitive salary of $8.50 per hour. This...

  • Customer Service Representative

    1 week ago

    Manchester, United States CARROLL INDEPENDENT FUEL COMPANY Full time

    Job DetailsLevelEntryJob LocationStore 23 - Manchester, MDPosition TypeFull-Time/Part-TimeEducation LevelNoneTravel PercentageNoneJob ShiftAnyJob CategorySalesDescriptionJob Summary:The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The...

  • Customer Service Representative

    5 days ago

    Manchester, United States CARROLL INDEPENDENT FUEL COMPANY Full time

    Job DetailsLevelEntryJob LocationStore 23 - Manchester, MDPosition TypeFull-Time/Part-TimeEducation LevelNoneTravel PercentageNoneJob ShiftAnyJob CategorySalesDescriptionJob Summary:The Customer Service Representative (CSR) is responsible for directly interacting with customers for the purpose of supporting our vision of being "Fast, Fresh and Friendly". The...

  • Retail Customer Service Representative

    2 days ago

    Manchester, Iowa, United States Walmart Full time

    **Job Summary:** As a Retail Customer Service Representative at Walmart, you'll be the face of our brand, delivering exceptional customer experiences and helping customers find what they need.**Key Responsibilities:*Interact with customers in a professional and courteous manner, responding to their questions and resolving any issues promptly.Maintain a high...

  • Customer Service Representative

    3 months ago

    Manchester, NH, United States LoanMax Title Loans Full time

    LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.LoanMax...

  • Customer Service Representative I

    5 months ago

    Manchester, United States NDX Full time

    Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this...