Customer Success Executive

1 month ago

Boca Raton, United States Nation Safe Drivers Full time

Are you uncommon?

Were on the hunt for a confident, self-managing Customer Success Executive who can run with a 98th percentile team. Were looking for a highly competitive individual with a win today mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can e?ectively grow your assigned accounts by achieving sales objectives. As part of our sales team, you will be responsible for contributing to the success of our mission growing the business.

Do you have the mindset?

Fast & Accurate

  • You prosper in constant change and excel at producing fast and accurate outputs.
  • You are Humble, Hungry, Hunting.
  • You know when and how to use Force, Facts, and Finesse.
  • Highly energetic personality, a motivator, easily moves others to action by planning, motivating, organizing, and rehearsing.

Training & Accountability

  • You manage your time and the time of others.
  • You strive for excellence, but humbly accept your mistakes.
  • You are highly competitive and inspire other peers to follow suit.
  • Constantly hunting for accretive process evolution.

Cadence

  • You are passionate, proud of what you do, accepting only the best from yourself and your peers
  • You exude a Get it done mentality - Efficient, accurate, flexible to adjust.
  • You provide a good balance of risk taking and judgement; aggressive and confident, naturally motivated to reach goals.

Do you strive to deliver your objectives?

  • Dissatisfied with any revenue performance not exceeding revenue targets.
  • Exemplify and evangelize the companys vision, mission, and strategic direction.
  • Increase revenue by increasing productivity, penetration, and program expansion.
  • Leverage the use of relevant data, metrics, and drills to monitor leads, sales activity, and revenue pipeline creating sustainable profitable growth.
  • Create a framework to execute strategic goals & innovative objectives while engaging in agile practices on assigned accounts.
  • Monitor relevant operating metrics that provide insight into assigned accounts performance and provide development tools and counseling to increase performance.
  • Continuously develop and train your assigned general agents, to enhance their skills in effectively delivering our unique value proposition.
  • Develop a keen ability to detect and identify obstacles that may hinder performance and employ creative problem-solving techniques to effectively resolve these issues.
  • Be able to use proactive actions when necessary to achieve the mission and be a master of ?nesse when called for.
  • Demonstrate the ability to effectively close deals by actively driving results and engaging with assigned accounts to achieve desired outcomes.

EQ

  • Trustworthiness, integrity, and personal accountability with adherence to the highest standards of ethical behavior and professional conduct.
  • Unwavering commitment to the organizations success.
  • Ability to reason clearly and critically,
  • Quickly reaching actionable conclusions based on relevant facts.
  • Using the facts to drive implementation through force and finesse when needed.
  • Strong teamwork skills with the ability to establish and maintain positive and effective working relationships within all functional departments.
  • Demonstrated record of accomplishment of creative and innovative thinking.
  • Strategic thinking and planning, delegation, and execution; analyzing,
  • Interpreting, prioritizing, and reporting pertinent information.

IQ

  • Associates/BA degree or equivalent; advanced degree a plus.
  • 2+ years of experience in a sales or customer relationship management role preferable.
  • Advanced knowledge and understanding in top industry tools.
  • Strong negotiation, conflict resolution and fast acting, make it happen" skills.
  • Exceptional written and verbal communication skills, able to communicate effectively with people of all levels.
  • Ability to interpret policies, contracts, and other written technical information.
  • Expertise in utilizing CRM and key account planning tools to manage and grow the business

Are you committed to living 80/20?

  • 80: Grow your assigned portfolio by influencing product penetration, production, and program enhancements.
  • 20: Relationship management (develop strong relationships with your general agents; escalation path/opportunities)
  • Collaboration with diverse team
  • Deploys strategic growth strategies
  • Leverages industry know how, product knowledge and collaborates with internal dedicated support to minimize attrition
  • As an on-site role at NSD HQ, you are committed to executing the strategic objectives and fulfilling commitments to assigned accounts.

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