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Project Manager, Customer Success

2 months ago

Boca Raton, United States Modernizing Medicine Full time

We are united in our mission to make a positive impact on healthcare. Join Us

* South Florida Business Journal, Best Places to Work 2024
* Inc. 5000 Fastest-Growing Private Companies in America 2024
* 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
* 2024 Spring Digital Health Awards, "Web-based Digital Health" category for EMA Health Records (Gold)
* 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM) We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed is hiring a driven Project Manager to join our positive, passionate, and high-performing Customer Success Team focused on all aspects of project life cycles from initiation, to planning, execution, control, and closure for internal CS projects. This role will lead and run high-profile projects while working with stakeholders to ensure quality and timely results for internal clients. This role will also lend guidance to Project Coordinators and take part in training new hires. The role will consist of creating and successfully maintaining important projects and initiatives to ensure success across the Customer Success teams. In alignment with our company culture, the project manager will be guided by our core values; be agile, pursue effectiveness and efficiency, earn trust, and champion innovation. This role will work closely with many facets of the organization to develop processes that meet and exceed our client's expectations.

Your Role:

* Monitor risk, scope, and project health for all projects
* Monitor implementation process, schedule, and provide regular implementation status reports to external and internal management teams
* Lead high-profile projects with a greater degree of autonomy and develop strategic approaches to the plans tailored to the specific department's goals
* Work with internal stakeholders, functional leads, and other project managers/coordinators to meet the goals of the products, programs, issues, industry-related items, and other assigned subject matter.
* Contribute to the development of new practices, techniques, and standards and is recognized as a project expert
* Serves as an escalation point for all projects and issues across teams; develops and implements processes for mitigation of future issues and management of stakeholder expectations.

Skills & Requirements:

* Successful completion of a Bachelor's degree or relevant Business / Information Technology experience required.
* PMP certification preferred.
* Minimum of 2-3 years of relevant project management and/or management experience, plus at least 2 years of relevant business experience.
* Minimum 2-3 years experience with clinical environments either through previous clinical training or through clinical implementations.
* Experience with Salesforce, Cloud Coach, Smartsheet, or similar products.
* An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
* A decisive individual who possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective.
* A strategic planner with sound technical skills, analytical ability, good judgment, and strong operational focus.
* Ability to lead a cross-functional project team and work with peers in a team effort.
* Demonstrated ability to manage multiple priorities and deadlines.
* Ability to travel occasionally as warranted by project work; frequency will vary depending on project requirements.
* A well-organized and self-directed individual who is able to work with a minimal amount of supervision.
* Capability to efficiently complete tasks in a fast-paced environment.
* Strong ability to collaborate with individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results.

ModMed Benefits Highlight:

At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

* Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
* 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
* Generous Paid Time Off and Paid Parental Leave programs,
* Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
* Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
* Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
* Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
* Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.