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Service Manager

4 months ago

Raleigh, United States Environmental Pest Service, LLC Full time

** Service Manager (Termite)**

**Job Category****:** Operations **Requisition Number****:** SERVI01129 Showing 1 location **Job Details**

**Description**

As your **LOCAL**, **DIVERSE**, and **ECO-FRIENDLY** pest control company, we pride ourselves on taking care of our customers, community, and you. American owned and operated for more than 50 years, Environmental Pest Service (**EPS**) and its brands **Bug Out** and **Arrow Environmental Services**, have become ingrained in the community and is now part of a partnership of quality companies providing termite and pest control, lawn care*, wildlife exclusion/extraction*, pest control insulation and moisture control services throughout the Southeastern United States.

**OUR VALUES**

Act with Integrity + Be Respectful + Innovate + Show Dedication + Demonstrate Team Spirit + Stay Safe

**OUR VISION**

To be the leading provider of professional pest control services to homeowners and businesses in the Southeastern United States

**OUR MISSION**

To provide the most effective, convenient pest control services from friendly, innovative, and dedicated professionals who deliver best-in-class customer service

**EPS REWARDS**

Competitive Salary + Quarterly Bonuses + Advancement Opportunities

**FREE COMPANY BENEFITS**

We will provide a company vehicle* and company-paid life insurance

**PAID TIME OFF**

Up to (21) paid time off days, annually, including vacation and holiday pay

**HEALTH & WELLNESS**

Medical/Prescription Drug, Dental and Vision Plans

**RETIREMENT**

We invest in your future by offering a fully vested company match after (6) months of employment

**Your Responsibilities**

We are looking for **Service Managers** with strong leadership and customer service skills, the ability to exceed production goals, train and develop future leaders, the ability to put customers first and the ability to contribute to a positive work environment.

* Provide direction and assign tasks to service staff in their functional areas ensuring compliance, proper training, adherence to company policies, and safety

* Conduct routine check-ins of service Team Members

* No less than 60% of working hours will be spent providing in-the-field leadership by riding with production staff to personally inspect jobs, assess progress, ensure compliance and proper techniques, increase management-level presence with customers, and provide additional support to team members

* Assists in the recruiting, hiring, onboarding, and training of production technicians

* Partner with branch manager to address team member relation issues including performance, attendance, etc.

* Maintains and approve team member timecards through payroll system

* Assist Branch Manager in maintaining proper inventory of pest control, termite, lawn, and related products and issue to Service Professionals as appropriate

* Adhere to company pricing and sales guidelines

* Maintains fleet including vehicle inspections, accident procedures, coordinating service

* Provide excellent communication and customer service skills to build trust and create positive customer experiences

* Ability to read and understand product/PPE labels accurately to ensure that they are properly applied, stored and disposed of in compliance with State and Federal laws

* Adhere and abide to all driving laws/company policies when operating company vehicles

* Comply with all State and Federal regulations

* Manage company credit card(s), and expense reports

* Listen and respond to customer complaints and work with team members to resolve issues/concerns ensuring follow up

* Manage daily and monthly production goals

* Comply with all company policies, procedures, and guidelines

* This is a safety-sensitive position; where a momentary lapse of concentration can result in serious injury, death, environmental consequences, or data breach

* Additional projects as assigned

**Our Minimum Requirements**

* Complete a minimum of High School diploma or equivalent

* Must be able to work Saturdays

* Must have the ability to walk, climb, stoop, reach, crawl, crouch, kneel, push, pull and lift a minimum of 50lbs or more

* Must have excellent written and verbal communication, with particular emphasis during telephone calls, follow-ups, and in-person correspondence

* Ability to calculate basic math

* Must have valid driver license and be 18 years of age

* Working in a constant state of alertness and safe manner

* Must be able to work Saturdays

* Must be able to pass seven-year criminal background check

* Must be able to pass substance abuse testing

* Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Licenses & Certifications**