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Inbound Representative

2 months ago

Rio Rancho, United States Aston Carter Full time

POSITION: INBOUND SALES REPS

Responsibilities: Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.

Monitor the service event through completion for compliance.

Manage the service requests of customers through different access channels.

Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis.

Participates/leads in projects for process or quality improvements.

Works with escalated customers and recommends actions in post incident reviews.

Manages multiple tasks or cases simultaneously with minimal supervision May act as a mentor or trainer in the team.

Additional Skills & Qualifications:

Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.

Knowledge and Skills: Superior communication skills both written and verbal

Experience in customer facing role either remote or face to face

Understands internal processes and tools

Computer proficiency

Problem solving skills

Accuracy in data entry

Excellent fluency in language to be supported.

Experience in a phone based remote role

Familiarity with computer technology

Time management skills

Oversee compliance with operating procedures and standards

Experience in call routing and processes as well as case logging systems and obligation systems

Strong understanding of internal processes, tools and usage of such tools in managing daily tasks

Ability to mentor and train new agents

Experience Level:

Expert Level

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.