Customer Service Representative
4 days ago
Responsibilities:
• Manage inbound and outbound calls, ensuring customer inquiries are addressed in a timely and efficient manner.
• Provide exceptional customer service, resolving any issues and ensuring customer satisfaction.
• Carry out data entry tasks, updating customer records, and processing orders.
• Utilize Microsoft Excel and Word for various administrative tasks and to maintain customer accounts.
• Schedule appointments as necessary, coordinating with internal teams and customers.
• Handle email correspondence, responding to customer inquiries, and providing information.
• Continually monitor customer accounts, taking appropriate action when necessary.• Proficiency in answering inbound calls with a courteous and detail oriented demeanor.
• Experience in a call center customer service environment is necessary.
• Demonstrated exceptional customer service skills and a customer-first mindset.
• Ability to perform data entry tasks with accuracy and speed.
• Competency in managing email correspondence efficiently and effectively.
• Experience with both inbound and outbound calling operations.
• Proficient in Microsoft Excel for data management and analysis.
• Skilled in using Microsoft Word for document creation and editing.
• Experience in order entry and processing in a fast-paced environment.
• Ability to schedule appointments accurately, considering team availability and customer preferences.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
1 month ago
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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