Digital Customer Experience Analyst Intern

2 months ago

Brea, United States Danaher Corporation Full time
Wondering what's within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

Summer Internship Program

The program is a 12-week paid internship immersive experience that provides functional learning working on robust and challenging project work, Executive and Senior leadership engagement, and exposure to Danaher Business System fundamentals. The program culminates with a report-out presentation to leaders from the organization. After successful completion of the program, interns will have the opportunity to return as a full-time associate upon graduation.

This position is part of the Digital Technologies & Experiences team located in Brea, CA. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Digital Customer Experience team and report to the Digital Customer Experience Manager responsible for customer web experiences and customer experience metrics. If you thrive in a fast-paced, technical, highly critical role and want to work to build a world-class digital organization-read on.

The Digital Analyst Intern for Beckman Coulter Diagnostics is responsible for documenting system integrations within our web platform, ensuring all interactions and workflows are clearly mapped and recorded. They will analyze data from various platforms to extract actionable insights and define usability improvements. Additionally, they will assist in preparing detailed reports and recommendations based on their data analysis to support the Digital Customer Experience Team.

The essential requirements of the job include:
  • Currently pursuing a bachelor's degree in Computer Science, Information Systems, or related field
  • Proficiency in data analysis tools and platforms such as Google Analytics. Comfortable with extracting analyzing, and interpreting data from these platforms using PowerBI, Excel, and Looker Studio to provide actionable insights.
  • Experience or coursework in documenting system integrations and workflows.
It would be a plus if you also possess previous experience in:
  • Usability testing methods and tools. An understanding of how to interpret user behavior data and provide recommendations to improve user experience.
  • Basic knowledge of programming or scripting languages such as Python, SQL, or JavaScript.
  • Experience using Sitecore or similar Content Management Systems


The hourly range for this role is $30.00. This is the rate that we in good faith believe is the rate of compensation for this role at the time of this posting.

#earlycareer

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

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