Temporary Learning Specialist- LatAm

3 weeks ago

Coral Gables, United States LVMH Full time
Poste

Overview: The Learning Specialist will partner with designated store leaders and retail teams to observe, monitor, and coach teams to ensure sales and service standards are consistently high and brand behaviors are demonstrated across the market. Through partnership, on the job coaching and follow up, the Learning Specialist will ensure the development of the leadership team's skill set to lead and develop their retail teams confidently & skillfully. The goal is to create Tiffany Brand Ambassadors that are knowledgeable about the brand, products and have a strategic approach to selling and client development. This candidate may be required to work nights & weekends.

The Learning Specialist must be able to think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clients, people and brand desirability. They will be open and approachable and will work with both the central team and the local teams in a transparent, united and mutually supportive manner.

This position will oversee Miami and Caribbean Markets, which includes four stores in Miami (Aventura, Bal Harbour, Coral Gables, Miami Design District) as well as our stores in Puerto Rico, Dominican Republic, Aruba and future new markets to come. The Learning Specialist will also work in close synergy with the Learning teams of Mexico and Brazil markets as part of the regional coordination.

Key Accountabilities:

Coaching for Client Experience
  • Monitor and observe daily client interactions on the sales floor. Share strengths and areas for improvement to the retail sales team as evaluated against Tiffany knowledge, client experience, selling skills and attitude benchmarks/best practices.
  • Ensure brand behaviors are demonstrated on the sales floors as company standard including but not limited to grooming, image and etiquette, store presentation standards, etc.
Coaching for Performance
  • Partner with store leaders to identify store opportunities through observation, sales dashboards and NPS scores.
    • Create store learning and coaching plan and individual targets.
    • Monitor and coach the sales team on their individual targets, offering short- and long-term solutions to closing performance gaps (further coaching, training classes, review of training materials, etc).
    • Establish frequent check-in schedule with store leadership, retail performance and learning teams on coaching conversations, progress, and opportunities.
    • Track coaching conversations, update training records for employees in LMS.
  • Lead by example and help support a culture of coaching & feedback working directly with the Store & Team Managers to further enhance the development of their leadership skills thus making them more effective in their roles.
Training Preparation & Delivery
  • Partner with store leadership for structuring, scheduling and participating in motivational learning moments that regional training sessions, peer mentorship programs, employee experiences etc.
  • Partner with Management to facilitate trainings designed to support business objectives.
  • Organize and/or facilitate inspiring & impactful in-store on-boarding/induction to all new hires, partnering with subject matter experts in the region or store to ensure an enhanced learning experience for the employee.
  • Partner with store management to prepare monthly training calendar/focuses, mapping out learning solutions (Daily Huddles, In-store training sessions) based on observations and specific business objective of store/region.
Application and Adoption
  • Ensure the full execution of the retail training strategy (preparation/facilitation/follow up/coaching) to specific group of stores within designated scope of responsibility.
  • Observe the quality of all in-store training via follow up, partnering with Store Management Team, maintaining an active sales floor presence to assess the impact of any learning initiatives.
  • Support region in driving client satisfaction by ensuring applied learning of Brand Desirability & driving sales results.
Required Qualifications:
  • 5 + years of Training & Development experience (luxury brand or luxury service industry)
  • Ability to speak and understand English & Spanish, Multi-lingual candidates strongly preferred
  • Retail Leadership experience
  • Proven track record with an effective coaching approach
  • Strong facilitation, communication, and interpersonal skills
  • Ability to interact with all levels of employees
  • Flexes style to motivate and inspire diverse teams
  • Instills confidence in the capacity to succeed
  • Fosters a learning environment and mindset
  • Confident in taking initiative and identifying the appropriate course of action
  • Willingness to work evenings and weekends
  • Willingness to travel as needed
  • GIA Certified preferred
  • Jewelry industry experience preferred
  • Ability to speak, write and understand English & Spanish, Multi-lingual candidates strongly preferred

  • Temporary Learning Specialist- LatAm

    3 weeks ago

    Coral Gables, United States CareerBuilder Full time

    Overview: The Learning Specialist will partner with designated store leaders and retail teams to observe, monitor, and coach teams to ensure sales and service standards are consistently high and brand behaviors are demonstrated across the market. Through partnership, on the job coaching and follow up, the Learning Specialist will ensure the development of...

  • Temporary Learning Specialist- LatAm

    7 days ago

    Coral Gables, United States Tiffany & Co. Full time

    Overview: The Learning Specialist will partner with designated store leaders and retail teams to observe, monitor, and coach teams to ensure sales and service standards are consistently high and brand behaviors are demonstrated across the market. Through partnership, on the job coaching and follow up, the Learning Specialist will ensure the development of...

  • Temporary Learning Specialist- LatAm

    1 month ago

    Coral Gables, United States Tiffany & Co. Full time

    Overview: The Learning Specialist will partner with designated store leaders and retail teams to observe, monitor, and coach teams to ensure sales and service standards are consistently high and brand behaviors are demonstrated across the market. Through partnership, on the job coaching and follow up, the Learning Specialist will ensure the development of...

  • Temp Recruiter LATAM

    24 hours ago

    Coral Gables, United States BVLGARI Full time

    Temporary Recruiter LATAM B V L G A R I is looking for a Temporary Recruiter to join it's Latin America & Caribbean team! Reporting to the Senior Human Resources Manager for Latin America & Caribbean, this position is based in the Miami regional office, located in Coral Gables, Florida. This position plays a crucial role in recruiting and finding the top...

  • Temp Recruiter LATAM

    3 days ago

    Coral Gables, United States Bvlgari Full time

    Temporary Recruiter LATAMB V L G A R I is looking for a Temporary Recruiter to join it's Latin America & Caribbean team!Reporting to the Senior Human Resources Manager for Latin America & Caribbean, this position is based in the Miami regional office, located in Coral Gables, Florida.This position plays a crucial role in recruiting and finding the top talent...

  • Temp Recruiter LATAM

    3 days ago

    Coral Gables, United States Bvlgari Full time

    Temporary Recruiter LATAMB V L G A R I is looking for a Temporary Recruiter to join it's Latin America & Caribbean team!Reporting to the Senior Human Resources Manager for Latin America & Caribbean, this position is based in the Miami regional office, located in Coral Gables, Florida.This position plays a crucial role in recruiting and finding the top talent...

  • Commercial Intern of Operations and Learning

    12 hours ago

    Coral Gables, United States Richemont Full time

    Commercial Intern, Operations and Learning & Development - LATAM Coral Gables, FL, US Full Time (Six Month Internship)    The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and...

  • Commercial Coordinator

    12 hours ago

    Coral Gables, United States Richemont Full time

    Commercial Coordinator - LATAM Coral Gables, FL, US Permanent    The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities...

  • LATAM Program Management Lead

    2 weeks ago

    Coral Gables, Florida, United States AECOM Full time

    Job Description At AECOM, we’re united by a common purpose of delivering a better world. Our Global Program Management business provides the structure, tools, techniques and process to deliver on this vision. By connecting our expertise across services, markets, and geographies, we manage outcome-driven projects that deliver social, economic and...

  • Payroll & Human Resources Operations Specialist

    3 weeks ago

    Coral Gables, United States Bulgari Full time

    The Payroll & HR Operations Specialist will be responsible for administering payroll and benefit activities and day-to-day HR Operations for the LATAM region. This position will have dual reporting to the Compensation & Benefits Manager (NY) and Sr HR Manager in Miami Office. This role will be based in our Miami office.Manage the relationship with the...

  • Payroll & Human Resources Operations Specialist

    5 days ago

    Coral Gables, United States Bulgari Full time

    The Payroll & HR Operations Specialist will be responsible for administering payroll and benefit activities and day-to-day HR Operations for the LATAM region. This position will have dual reporting to the Compensation & Benefits Manager (NY) and Sr HR Manager in Miami Office. This role will be based in our Miami office.Manage the relationship with the...

  • Visual Merchandising Intern, LATAM

    4 weeks ago

    Coral Gables, Florida, United States Richemont Full time

    MAIN PURPOSE The Visual Merchandising Intern's primary mission is to assist the Cartier Visual Merchandising Specialist in its administrative/office tasks. This role involves collaborating with cross-functional teams and developing visual guidelines. It's crucial to provide support to the VM specialist to ensure consistency, quality and sophistication of the...

  • Training Manager

    24 hours ago

    Coral Gables, United States BVLGARI Full time

    B V L G A R I is seeking for a Training Manager to join its Latin America & Caribbean team in Miami, Florida! The Training Manager ensures the successful delivery of Bulgaris coaching, learning and development programs throughout the Caribbean and Latin America so our teams can deliver unparalleled client experience and deliver business growth. Key...

  • Training Manager

    3 weeks ago

    Coral Gables, United States Bulgari Full time

    B V L G A R I is seeking for a Training Manager to join its Latin America & Caribbean team in Miami, Florida!The Training Manager ensures the successful delivery of Bulgari’s coaching, learning and development programs throughout the Caribbean and Latin America so our teams can deliver unparalleled client experience and deliver business growth. Key...

  • Training Manager

    3 days ago

    Coral Gables, United States Bvlgari Full time

    B V L G A R I is seeking for a Training Manager to join its Latin America & Caribbean team in Miami, Florida!The Training Manager ensures the successful delivery of Bulgari’s coaching, learning and development programs throughout the Caribbean and Latin America so our teams can deliver unparalleled client experience and deliver business growth. Key...

  • Training Manager

    3 weeks ago

    Coral Gables, United States Bulgari Full time

    B V L G A R I is seeking for a Training Manager to join its Latin America & Caribbean team in Miami, Florida!The Training Manager ensures the successful delivery of Bulgari’s coaching, learning and development programs throughout the Caribbean and Latin America so our teams can deliver unparalleled client experience and deliver business growth. Key...

  • Media & Digital Intern - LATAM

    3 days ago

    Coral Gables, Florida, United States Richemont Full time

    Media & Digital InternCoral Gables, FLInternship (6 months duration) The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united...

  • Media & Digital Intern - LATAM

    12 hours ago

    Coral Gables, United States Richemont Full time

    Media & Digital Intern Coral Gables, FL Internship (6 months duration)    The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105...

  • Commercial Intern

    18 hours ago

    Coral Gables, Florida, United States Richemont Full time

    Commercial Intern LATAMCoral Gables, FL, US The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent...

  • Research Support Specialist

    1 month ago

    Coral Gables, Florida, United States University of Miami Full time

    Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .The department of The Miami Project has an exciting opportunity for a Full Time...