Commercial Intern of Operations and Learning

2 weeks ago

Coral Gables, United States Richemont Full time
Commercial Intern, Operations and Learning & Development - LATAM

Coral Gables, FL, US

Full Time (Six Month Internship)

  

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

 

MAIN PURPOSE

The Commercial Intern will work with all collaboratos of the department, espeically with the Retail Operations Manager and L&D Manager. This person must have proven expeience in sales, be proficient in Excel and Power Point, and have analytical and multitasking skills.

 

KEY RESPONSIBILITIES

Retail Operations

  • Invoice / commercial invoice: create shipping labels and commercial invoice when shipping items to the boutiques
  • Stationary orders: responsible to coordinate with copy express and boutiques for production and shipment
  • Art-of-living items and tools: Determine the needs, implement, follow-up and recevie feedback (boutique uniforms, groom uniform, music, Cartier champagne, boutique stamp, CRM gifts, etc.)

Operations Reporting

  • Follow up with boutique partners on any pending item (Ex: traffic, sales are being entered on time) and update dashbaord with KPIs
  • Assist the Retail Ops & Performance Manager in the organization of weekly calls (scheduling, sending invites)
  • Assistant the Retail Ops & Performance Manager in the organization of action plans and boutique briefs
  • Coordinate weekly communication

IT Support & Tool Maintenance

  • Give support to the External Boutiques & Watch Specialists in being the link between our stores and IT for the following tools:
    • My Catalog, My POS, new retail tools
      • create new users
      • Assist users with questions
    • Emails, iPhone & iPads
      • Open IT tickets for new passwords or reset of passwords
      • Follow-up with the sales staff
      • Give support to the sales staff with the set-up process / enrolling the iPhones in our internal system

Learning & Development

  • Provide support to the L&D team:
    • Sending monthly reports on My Learning, following up on usage
    • Organize seminars in all aspects
    • Track expenses
    • Support on presentations for Communique, MBR and Action Plans
    • Assist with training proofreading translations
    • Register each student and track the GIA development, sending reminders on the due dates
    • Send invitations for digital trainings among other tasks

Tech Support and Admin Tasks

  • Support the Commercial team with:
    • Process invoices and claims
    • Office supply ordering
    • Shipping (Fed-ex, communications to partners, etc.)
    • Printing (coordination with copy express and in-house)
    • Support Commercial team with meetings: monthly meetings, team meetings, partners meeting, market visits, etc. (scheduling, agenda, minutes, logistics)
    • Support in desigining Commercial presentations
    • Support department in the preparation and execution of events/seminars (internal and/or client events)

 

JOB PROFILE

  • Bachelor's Degree in Business Admin or Marketing. Master's Degree is a plus
  • Prior experience in business analysis, sales, and/or retail is a plus
  • Strong IT literacy with advance proficiency in Excel and Power Point
  • Fluency in English and Spanish required. French and Portuguese is a plus
  • Analytical skills - comfortable with figures
  • Service and detail oriented
  • Multitasking and time management skills
  • Excellent oral and written communication skills
  • People-oriented and team player
  • Ability to adjust to different style of people, cultre, background, etc.

 

Learn more about life at Cartier

   
 

 

www.careers.cartier.com
 

Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, watches and writing instruments. Cartier joined the Group in 1988.

Learn more about the Group Richemont

   

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