Technical Account Manager

3 days ago

Minneapolis, United States SPS Commerce Full time

Description:

SPS Commerce is growing- We are adding a Technical Account Manager (TAM) to our Industrial, Distribution & Emerging Markets & Manufacturing (IDEM) team. As a TAM you drive confidence in future growth opportunities by maintaining a stable technical solution and ongoing alignment that lay the foundation for business transformation. You will also proactively prescribe enhancements to a customers solution utilizing insights and trends.

This is the perfect opportunity for someone to use their technical knowledge, problem-solving capabilities and relationship management to elevate the customer experience.

This is a hybrid role based out of our MN office.

Does this sound like you?

  • You can practice the subtle art of influence, gaining support and commitment from both internal and external stakeholders.
  • Initiative is in your blood. You have a demonstrated success analyzing situations and developing recommendations and action plans. You dont stop until the job is done.
  • Fast-paced work environments are where you thrive. You can work with minimal supervision, while taking initiative and setting priorities for yourself daily.
  • You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers.

The Day-to-Day

The Technical Account Manager positively impacts customer retention and growth while promoting overall operational success, by monitoring customer portfolios within their Customer Success segment, mitigating customer effort and support engagements by providing relevant technical guidance. The TAM advises and advocates for accounts, coordinating with SPS teams to ensure customer needs are addressed.

  • Build and maintain working operational relationships with suppliers, retailers, and internal SPS teams
  • Reduce demand for support through proactive customer engagements, data monitoring and increased data success rates
  • Act as a technical escalation point of contact for designated accounts and coordinate with internal teams to reach issue resolution
  • Improve customer experience by providing best practice recommendations and best-in-class support through trend analysis and case monitoring
  • Maintain regular communication with key stakeholders in account portfolio
  • Lead or participate in multiple ongoing customer projects and demonstrate adaptability when faced with potentially conflicting priorities
  • Champion customer and support organization needs by acting as a liaison in cross-departmental discussions and projects

Education and Experience

  • Bachelors degree and a minimum of 2 years of related experience; or equivalent combination of education and experience
  • Strong verbal and written communication skills
  • Ability to work successfully with key stakeholders across all levels and functions
  • Ability to work off-peak hours and limited on-call availability, including some evening and weekend shift work (rotational)

Why join SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the worlds largest retail network, and we dont just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.

Careers dont just grow here, theyre made here.

EOE including disability/veteran

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

#LI-HYBRID

  • Technical Product Manager

    1 week ago

    Minneapolis, United States Technical Integrity Full time

    Technical Product Manager - Revenue Modeling Full-Time On-Site - Minneapolis, MN Technical Integrity is proud to have been retained by a premier global software engineering firm to fill a key growth role as a Technical Product Manager. Position Summary We are seeking a dynamic Technical Product Manager to drive the development and success of our analytics...

  • Technical Product Manager

    1 week ago

    Minneapolis, United States Technical Integrity Full time

    Technical Product Manager - Revenue Modeling Full-Time On-Site - Minneapolis, MN Technical Integrity is proud to have been retained by a premier global software engineering firm to fill a key growth role as a Technical Product Manager. Position Summary We are seeking a dynamic Technical Product Manager to drive the development and success of our analytics...

  • Technical Product Manager

    1 week ago

    Minneapolis, United States Technical Integrity Full time

    Job DescriptionJob DescriptionTechnical Product Manager - Revenue ModelingFull-TimeOn-Site Minneapolis, MNTechnical Integrity is proud to have been retained by a premier global software engineering firm to fill a key growth role as a Technical Product Manager.Position SummaryWe are seeking a dynamic Technical Product Manager to drive the development and...

  • Technical Account Manager

    4 days ago

    Minneapolis, Minnesota, United States National Diversity Network Full time

    Technical Account ManagerUS-MN-MinneapolisJob ID: Type: Regular# of Openings: 1Category: Customer SuccessSPS Commerce, IncOverviewSPS Commerce is growing- We are adding a Technical Account Manager (TAM) to our Industrial, Distribution & Emerging Markets & Manufacturing (IDEM) team. As a TAM you drive confidence in future growth opportunities by maintaining a...

  • Technical Product Manager- Revenue Management

    1 week ago

    Minneapolis, United States Technical Integrity Full time

    Technical Product Manager - Revenue ModelingFull-Time On-Site – Minneapolis, MNTechnical Integrity is proud to have been retained by a premier global software engineering firm to fill a key growth role as a Technical Product Manager.Position SummaryWe are seeking a dynamic Technical Product Manager to drive the development and success of our analytics...

  • Hybrid Manager of Technical Accounting

    3 weeks ago

    Minneapolis, United States Creative Financial Staffing Full time

    Manager of Technical Accounting Working with a growing company that is seeking a Manager of Technical Accounting. They will report directly to the Controller and oversee the preparation and filing of all external reporting and technical accounting. Great opportunity to make an impact with a growing company. This opportunity offers career advancement,...

  • Hybrid Manager of Technical Accounting

    4 weeks ago

    Minneapolis, United States Creative Financial Staffing Full time

    Manager of Technical Accounting Working with a growing company that is seeking a Manager of Technical Accounting. They will report directly to the Controller and oversee the preparation and filing of all external reporting and technical accounting. Great opportunity to make an impact with a growing company. This opportunity offers career advancement,...

  • Technical Account Manager

    4 weeks ago

    Minneapolis, United States Irving Knight Group Full time

    Technical Account Manager – Nebraska, Iowa, Minnesota (Remote – Must be in the Minneapolis area) – Multibillion Dollar Distributor. Irving Knight has partnered with a large multinational with over 2000 employees in over 60 different countries worldwide, generating over $4B in revenue in 2022. The European specialty chemical distributor needs a...

  • Technical Account Manager

    1 month ago

    Minneapolis, United States Irving Knight Group Full time

    Technical Account Manager – Nebraska, Iowa, Minnesota (Remote – Must be in the Minneapolis area) – Multibillion Dollar Distributor. Irving Knight has partnered with a large multinational with over 2000 employees in over 60 different countries worldwide, generating over $4B in revenue in 2022. The European specialty chemical distributor needs a...

  • Technical Account Manager

    3 weeks ago

    Minneapolis, United States Pentair, Plc Full time

    Job Description At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications,...

  • Technical Account Manager

    4 weeks ago

    Minneapolis, United States Pentair Management Company Full time

    Job Description: At Pentair, you will work along-side passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life's essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and...

  • Sr. Manager, Financial Reporting

    1 month ago

    Minneapolis, United States Apogee Enterprises Inc Full time

    Apogee Enterprises Inc. Apogee Enterprises, Inc. (NASDAQ: APOG), was founded in 1949 and is headquartered in Minneapolis, MN. Apogee is a growing, profitable company with annual revenues approaching $1.5 billion. We provide distinctive metal and glass solutions for enclosing commercial buildings, and glass and acrylic solutions for picture framing and...

  • Sr. Manager, Financial Reporting

    2 weeks ago

    Minneapolis, United States Apogee Enterprises Full time

    Apogee Enterprises Inc. Apogee Enterprises, Inc. (NASDAQ: APOG), was founded in 1949 and is headquartered in Minneapolis, MN. Apogee is a growing, profitable company with annual revenues approaching $1.5 billion. We provide distinctive metal and glass solutions for enclosing commercial buildings, and glass and acrylic solutions for picture framing and...

  • Technical Services Manager

    3 weeks ago

    Minneapolis, United States Agiliti Health, Inc. Full time

    Job Description: The Technical Services Manager provides overall strategic direction, leadership and technical services management for biomedical and field service technicians within an assigned geographic area. The Technical Services Manager ensures that medical equipment is appropriately received, repaired and maintained in a timely and cost-effective...

  • Technical Services Manager

    3 weeks ago

    Minneapolis, Minnesota, United States Agiliti Full time

    Job Description:The Technical Services Manager provides overall strategic direction, leadership and technical services management for biomedical and field service technicians within an assigned geographic area. The Technical Services Manager ensures that medical equipment is appropriately received, repaired and maintained in a timely and cost-effective...

  • Technical Services Manager

    3 weeks ago

    Minneapolis, United States Agiliti Full time

    Job Description: The Technical Services Manager provides overall strategic direction, leadership and technical services management for biomedical and field service technicians within an assigned geographic area. The Technical Services Manager ensures that medical equipment is appropriately received, repaired and maintained in a timely and cost-effective...

  • Account Manager

    2 days ago

    Minneapolis, United States Virtusa Full time

    Description Responsibilities: Serve as the lead point of contact for all customer account management matters and build and maintain strong, long-lasting client relationships. Act as the account lead on assigned accounts, setting the sales strategy, and taking overall responsibility for developing and nurturing the client relationship. Drive growth through...

  • Account Manager

    7 days ago

    Minneapolis, United States VirtusaPolaris - Virtusa Corporation Full time

    This job posting isn't available in all website languages Serve as the lead point of contact for all customer account management matters and build and maintain strong, long-lasting client relationships. Act as the account lead on assigned accounts, setting the sales strategy, and taking overall responsibility for developing and nurturing the client...

  • Account Manager

    2 hours ago

    Minneapolis, United States Virtusa Full time

    Responsibilities: * Serve as the lead point of contact for all customer account management matters and build and maintain strong, long-lasting client relationships.* Act as the account lead on assigned accounts, setting the sales strategy, and taking overall responsibility for developing and nurturing the client relationship.* Drive growth through hunting...

  • Account Manager

    2 weeks ago

    Minneapolis, United States AppCast Full time

    Company Description Appcast is the global leader in programmatic recruitment advertising technology and services. With advanced technology, unmatched market data and a team of the industry's best recruitment marketers, Appcast's technology and services manage job advertising annually for enterprise clients across industries. Headquartered in Lebanon, N.H....