Appointment Coordinator

4 months ago

Chandler, United States Penske Automotive Group Full time
Job Overview

Summary/Objective
Working out of a high-volume call center in a dealership or central office, the Appointment Coordinator is responsible for answering phones with professionalism and courtesy before scheduling customers for service and/or sales visits to one of our many dealerships and collision centers. Throughout their exchange with customers, the Appointment Coordinator will answer questions and assist them wherever possible to ensure the delivery of World-class service and satisfaction.

Essential Functions

  • Schedules service and/or sales appointments
  • Answers and routes calls, takes messages, transfers to voicemail providing customer service to callers
  • May greet visitors to the dealership and announce them or direct them to the appropriate department or person
  • May provide general assistance to guests
  • Data entry
  • Maintains electronic and manual filing systems
  • Follows attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break, or departure from work for personal reasons
  • Follows the Code of Business Ethics and Conduct
  • Understands and follows all work rules and procedures and follows lawful directions from Supervisors
  • Upholds the company's non-disclosure and confidentiality policies and agreements
  • Maintains a professional appearance in accordance with company policy
  • Maintains the professional appearance of the assigned work area for self and subordinates
  • Attends pertinent training
  • Attends company meetings as required
  • Other duties as assigned
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
All other duties as assigned.

EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

Competencies
  • Excellent customer service skills
  • Proficient with Microsoft Office suite (Word, Excel, PowerPoint, etc.).
  • Keyboard skills of 50 plus wpm
  • Ability to apply common sense understanding to carry out detailed written or oral instructions
  • Ability to deal with standardized situations with only occasional or no variables.
  • Ability to interact well with a diverse group of people


Physical Demands /Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds. This position requires a good deal of walking or standing, or this position could involve sitting most of the time with some pushing and pulling of arm or leg controls.
This position requires the ability to climb, push, pull, stoop, kneel, reach, and grasp.
This position involves repetitive motion.
This position requires the ability to talk and hear.
This position is primarily located in an office environment, with heating and air conditioning.

Position Type/Expected Hours of Work
Standard Business Hours with the ability to work nights, weekends, and holidays as required for this position

Required Education and Experience
High School Diploma or equivalent; and six months to one year of related experience and/or training; or equivalent combination of education and experience

Preferred Education and Experience
High School Diploma or equivalent; and one to two years of related experience and/or training in a customer service or receptionist or similar position. One year prior experience in a dealership; or equivalent combination of education and experience

  • Appointment Coordinator

    3 weeks ago

    Chandler, Arizona, United States Penske Automotive Full time

    We are seeking a skilled Customer Service Representative to join our team at Penske Automotive. As an Appointment Coordinator, you will play a crucial role in delivering exceptional customer experiences.Why Work for Us?We are a people-oriented business that values customer satisfaction above all else. Our success is dependent on the skills, intelligence,...

  • Appointment Coordinator

    2 weeks ago

    Chandler, Arizona, United States Penske Automotive Full time

    About the RoleWe are seeking a highly skilled and motivated Appointment Coordinator to join our team at Penske Automotive. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesProvide friendly and professional phone support to customers,...

  • Appointment Coordinator

    3 weeks ago

    Chandler, United States Penske Automotive Full time

    We are currently seeking an Appointment Coordinators to join our Team! WHY WORK FOR US? We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees. We have a...

  • Appointment Scheduler

    2 days ago

    Chandler, Arizona, United States Penske Automotive Full time

    Penske Automotive Job OpportunityWe are seeking a highly organized and customer-focused individual to join our team as an Appointment Coordinator at Penske Automotive. As a key member of our dealership, you will play a vital role in ensuring seamless customer experiences.Key Responsibilities:Schedule service and sales appointments with precision and...

  • Service Appointment Specialist

    4 weeks ago

    Chandler, Arizona, United States Penske Automotive Group Full time

    Job OverviewSummary/ObjectiveAs a vital member of our high-volume call center team, the Service Appointment Specialist plays a crucial role in delivering exceptional customer service. This position involves managing incoming calls with professionalism and courtesy, ensuring that customers are efficiently scheduled for service and sales appointments at our...

  • Service Appointment Specialist

    4 weeks ago

    Chandler, Arizona, United States Penske Automotive Group Full time

    Job OverviewSummary/Objective As a key member of our high-volume call center, the Service Appointment Specialist plays a crucial role in providing exceptional customer service. This position involves handling incoming calls with professionalism and courtesy, while efficiently scheduling clients for service and sales appointments at our various locations. The...

  • Checkout Coordinator

    5 days ago

    Chandler, Arizona, United States Brain and Spine Center, PLC Full time

    Job OverviewThe Checkout Coordinator plays a vital role in ensuring a seamless transition for patients at the end of their visit. This position is responsible for collecting patient payments, scheduling follow-up appointments and procedures, and providing clear explanations of the services ordered during the visit.Key ResponsibilitiesPatient Payments:...

  • Care Coordinator

    2 days ago

    Chandler, Arizona, United States Barrow Brain and Spine Full time

    {"title": "Care Coordinator", "description": "Job SummaryBarrow Brain and Spine is seeking a highly skilled Care Coordinator to join our team in Chandler. As a key member of our clinical support team, you will play a vital role in ensuring the smooth operation of our daily clinic.Key ResponsibilitiesPrepare and run daily clinic with minimal...

  • Routing Coordinator

    1 month ago

    Chandler, United States PROOF OPERATIONS LLC Full time $17 - $19

    Job DescriptionJob DescriptionJob SummaryAs a Routing Coordinator at proof. Pest Control, you will play a crucial role in optimizing the efficiency of our pest control services across multiple states. Your primary responsibility will be coordinating and scheduling routes for our service technicians, ensuring that customer appointments are met promptly and...

  • Office Coordinator

    4 weeks ago

    Chandler, Arizona, United States Mills Design Group, LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Administrator to join our team at Mills Design Group, LLC. As a key member of our administrative staff, you will play a vital role in ensuring the smooth operation of our office.Key ResponsibilitiesOffice Operations Management: Oversee and manage day-to-day office operations, ensuring a...

  • Field Operations Coordinator

    2 weeks ago

    Chandler, Arizona, United States DISH Full time

    {"Job Title": "Field Resource Coordinator", "Job Summary": "We are seeking a highly skilled Field Resource Coordinator to join our team at DISH. As a key player in our field operations, you will be responsible for ensuring our technicians have the resources they need to provide exceptional customer service.Responsibilities:* Communicate with In-Home Service...

  • Front Desk Coordinator

    3 weeks ago

    Chandler, United States Kids Dental Center Full time

    Your Role: As a Front Desk Coordinator, you will be the face of our practice, ensuring a warm and welcoming experience for our patients. You will manage patient inquiries, schedule appointments, handle administrative tasks, and support our mission to provide the best pediatric dental care in the valley. Qualifications: Strong customer service and...

  • Discharge Coordinator

    4 months ago

    Chandler, United States APN Staffing & Employment Solutions Full time

    Job DescriptionJob DescriptionDischarge CoordinatorMore than $65,000/ year DOEChandler, Az. The Discharge Coordinator is responsible for facilitating communication between external inpatient/hospital staff and employees. The Discharge Coordinator ensures all appropriate appointments are scheduled post discharge from an inpatient setting, and assisting with...

  • Lead Care Coordinator

    2 months ago

    Chandler, United States Barrow Brain and Spine Full time

    Job DescriptionJob DescriptionAt Barrow Brain and Spine (BBS), we have the best physicians, teammates and operational leaders in the Neurological industry! We are a group of people that are incredibly passionate about building a world-class destination for neurological care as well as employment!As one of the largest private group practices in the US, BBS is...

  • Patient Care Coordinator

    5 days ago

    Chandler, Arizona, United States Brain and Spine Center, PLC Full time

    Job Title: Patient Care CoordinatorAt Brain and Spine Center, PLC, we are seeking a dedicated and compassionate Patient Care Coordinator to join our team. As a crucial part of our mission to provide exceptional support and assistance to individuals with chronic health conditions, this role plays a pivotal role in the healthcare team.Job...

  • Field Resource Coordinator

    4 weeks ago

    Chandler, United States DISH Full time

    Job Description Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our...

  • Field Resource Coordinator

    3 weeks ago

    Chandler, United States DISH Full time

    Job Description Company SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our...

  • Patient Care Coordinator

    4 weeks ago

    Chandler, Arizona, United States Specialty Dental Brands Full time

    Position OverviewSpecialty Dental Brands is in search of a dedicated and enthusiastic Patient Care Coordinator to join our dynamic team. We pride ourselves on delivering exceptional service and high-quality care to our patients in a supportive and friendly environment.Key Responsibilities:Act as the main liaison for patients seeking services at our...

  • Clinical Trials Coordinator

    3 weeks ago

    Chandler, Arizona, United States DOC TRIALS LLC Full time

    Exciting Role as a Clinical Trials CoordinatorAre you meticulous and dedicated to enhancing patient outcomes through clinical trials? At DocTrials LLC, you will play a pivotal role in managing patient interactions, recruitment efforts, and fostering strong connections with stakeholders. As a Clinical Trials Coordinator, your responsibilities will encompass a...

  • Office Coordinator

    4 weeks ago

    Chandler, Arizona, United States Copper Creek Inn Full time

    Receptionist Role OverviewAs a key member of our establishment, the receptionist is essential in delivering outstanding service and ensuring the efficient functioning of our office environment. Below are the primary duties and qualifications for this role.Key Responsibilities:Greet and assist visitors, residents, and guests with a warm and professional...