Checkout Coordinator

2 months ago

Chandler, United States BRAIN AND SPINE CENTER PLC Full time
Job DescriptionJob DescriptionJob Overview:

The Checkout Coordinator plays a vital role in ensuring a seamless transition for patients at the end of their visit. This position is responsible for collecting patient payments, scheduling follow-up appointments and procedures, and providing clear explanations of the services ordered during the visit. The ideal candidate will have experience with eClinicalWorks EMR and proficiency in Excel.

Key Responsibilities:

  • Patient Payments:

    • Collect and process patient payments accurately and efficiently.
    • Verify insurance coverage and inform patients about their financial responsibilities.
  • Appointment Scheduling:

    • Schedule all follow-up appointments and procedures ordered by healthcare providers.
    • Coordinate with medical staff to ensure appointments align with provider availability.
  • Patient Communication:

    • Explain procedures, treatments, and follow-up care to patients, ensuring they understand what has been ordered during their visit.
    • Address any questions or concerns patients may have regarding their care and appointments.
  • Documentation and Record Keeping:

    • Maintain accurate and up-to-date records in the eClinicalWorks EMR system.
    • Ensure all patient information is confidential and compliant with HIPAA regulations.
  • Collaboration:

    • Work closely with healthcare providers, administrative staff, and other team members to ensure a cohesive patient experience.
    • Participate in team meetings and contribute to the continuous improvement of processes and patient satisfaction.
  • Reporting:

    • Utilize Excel to create reports and track patient payments, appointments, and other relevant metrics.
Qualifications:

  • Education:

    • High school diploma or equivalent required; associate degree in a related field preferred.
  • Experience:

    • Minimum of 1-2 years of experience in a healthcare administrative role.
    • Proficient in eClinicalWorks EMR and Microsoft Excel.
  • Skills:

    • Excellent communication and interpersonal skills.
    • Strong organizational skills with the ability to manage multiple tasks simultaneously.
    • Attention to detail and a commitment to providing exceptional patient care.
  • Other Requirements:

    • Knowledge of medical terminology and insurance processes is a plus.
    • Ability to work in a fast-paced environment while maintaining professionalism.
Working Conditions:

  • The Checkout Coordinator will work in a clinical setting, interacting directly with patients and healthcare professionals.

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