Branch Operations Manager

3 months ago


Dallas, United States Adecco USA Full time
About the role

Executes the steps of the placement cycle for customers and orders while complying with company policy, employment law, and code of business conduct.     Builds customer and Associate relationships, delivers high level of customer service to all.  Supports Branch Manager to ensure that financial goals and objectives are met and/or exceeded while ensuring full compliance on all Adecco Group policies and procedures.  Provides accurate, timely, and complete daily performance analyses. Works under general supervision.

What you’ll be doing
  • Develops creative recruiting strategies to attract qualified candidates to meet customer demands.
  • Develops a network of candidates and maintains an internal database of all qualified candidates.
  • Leverages resources to recruit the highest caliber candidates through online social networking and job boards, community involvement, professional networking, and local media resources.
  • Conducts moderately complex searches leveraging Adecco and internet tools, analyzes results and modifies as appropriate to meet inventory of needs.
  • Builds successful recruiting strategies of professional skill sets.
  • Analyzes candidates found through prescreening activities and evaluates skills and experience to determine match to inventory needs.
  • Assesses candidate hard and soft skills through a combination of behavioral interviews and competency based evaluations.
  • Schedules interviews for prescreened candidates prioritizing based on current branch needs.
  • Coaches Associates on enhancement of skills for career development and leverages internal training and development tools.
  • Participates in daily requisition meetings, prioritizing open orders, and allocation of recruiting resources.
  • Maintains awareness of market salaries and benefits of local competitors, and identifies staffing trends.
  • Provides consultation regarding recommended solutions and strategies to improve service delivery.
  • Coordinates and consults with hiring managers to better understand clients’ needs, maximizes level of service, and encourages relationship building.
  • Coordinates job  order  distribution  and  communicates  customer  needs  with  receiving branch while maintaining the customer relationship.
  • Develops candidate executive summary for resume submittal.
  • Facilitates interviews with candidate and customer, including candidate preparation and client brief.  Conducts debrief with candidate and customer following interview.
  • Extends offer of assignment including compensation and bill rate negotiation. Facilitates Adecco-specific on-boarding process.
  • Maintains and updates thorough, accurate, and compliant documentation of all client, candidate, and temporary employee interactions via front office system and filing system.
  • Provides Associates with guidance on policy interpretation, benefits, career development, and training opportunities.
  • Develops long term relationships with Associates while on assignment, striving for redeployment.
  • Performs associate coaching and counseling, investigations, disciplinary action, and employee terminations.
  • Creates and executes client-specific on-boarding, orientations, presentations, documents, screening and testing.
  • Makes calls and visits to customers and prospects to discuss services, and resolve issues, to gain a better understand of client’s environment and needs, maximize level of service, and encourage relationship building.
  • Evaluates customer and Associate satisfaction via surveys and interviews.
  • On-boards new customers including terms and conditions, risk and credit assessment, pay and bill rate negotiation and calculation, temp to perm conversion schedule and direct hire fees.
  • Investigates and manages workers’ compensation claims, provides documentation and participates in unemployment hearings, and leverages best practices to reduce these risks.
  • Participates in special projects and performs other duties as assigned.
About you

Bachelor’s degree in related field or equivalent experience.

Minimum one - three years professional skill set recruiting experience, Adecco Group experience preferred.

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Adecco General Staffing, Entegee, Lee Hecht Harrison Professional Recruitment, Modis, and Pontoon is the world’s leading provider of Human Resources solutions.

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

Equal Opportunity Employer Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

Posting date: 05-27-2024



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