Customer Success Manager
3 weeks ago
About Verve
Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitigate risk of injury and augment performance.
We are looking for an experienced and talented individual to drive Verve’s commercialization and go-to-market strategy. In this role, you will be working with a team of highly-talented team members that are leaders in their respective disciplines. If you have a passion for developing and commercializing next-generation wearable systems to protect and empower our workforce, apply
You will:
Play a crucial role in building strong, lasting relationships with our customers, as well as be responsible for overall customer experience and adoption of Verve’s products and services. You will manage a portfolio of accounts and serve as the point of contact for each. You will ensure that each and every customer and user of our technology is engaged with Verve’s product and services by providing insights and support of program adoption and best practices to key accounts, customer stakeholders, and executive sponsors. You will communicate the progress of monthly/quarterly initiatives to internal and external stakeholders and ensure the highest level of satisfaction while delivering exceptional customer services on a day-to-day-basis. Ultimately supporting sales through renewals and expansion opportunities.
If you are passionate about delivering successful customer outcomes and building long-term relationships, this is the role for you.
Details:
Customer Success
Play a crucial role in building and maintaining strong and lasting relationships with end-users and management at our customer sites.
Manage overall product adoption.
Develop proactive strategies and programs to improve the overall end-user experience and adoption.
Excellent interpersonal skills (written and verbal) and ability to build and maintain long-lasting professional relationships
Track and monitor all end-user activities to drive adoption, overall product success, and expansion of Verve’s exosuit use.
Support
Identify, track, and resolve field issues at customer sites
Work closely with Sales and Product teams to drive customer and product growth.
Requirements:
Professional experience in communications, marketing, account management, or customer success with proven operations or technical expertise
High level of emotional intelligence and interpersonal skills
A strong curiosity to solve challenges, understand customer needs, and find it easy to develop custom solutions or processes to have implemented for resolution.
Able to collect, manage, analyze, and present data to drive positive outcomes for customers.
Implementing new technologies across external organizations.
Staying organized and thriving in a dynamic, ever-changing environment.
Calculating, monitoring, managing, and reporting relevant account metrics and health scores for specific clients
Creation of customer business review decks/QBRs and ownership of regular meetings with customers to share program health and account metrics, recommending strategies to achieve account targets
Unparalleled work ethic and customer-focused attitude
At least 4 years of experience in account management, customer success or related job functions.
A bachelor’s degree or higher
Bilingual skills are a preferred English/Spanish
This is a field-based role that requires 75% travel to support the customers in the
XXXXX
region
Centrally located near
XXXXX .
Additional travel throughout the US and Canada may be required
Valid Driver’s License and Passport, along with personal vehicle are required
Flexibility to work at various times of the day to support our customer’s shifts. Typical customer working hours range from 5:00 am to 11:00 pm.
We offer:
Competitive salary and stock options.
Generous premium coverage for medical and dental insurance.
Unlimited PTO
The opportunity to make an immediate impact in a fast-growing start-up and industry.
Wear robots at work
Hybrid working arrangements
Verve is dedicated to building a diverse team of individuals who are committed to contributing to an inclusive environment. Some of our core values include respect for all, serving the greater good, and welcoming individuals from diverse backgrounds, experiences, and perspectives.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you do not check every box, but see yourself contributing, please apply.
D15cyiJkHc
#J-18808-Ljbffr
-
Customer Success Manager
2 weeks ago
Los Angeles, United States Pearl Full timePearl is shaping the future of dentistry with a suite of AI solutions developed to establish new, higher standards of quality and care across dental healthcare. Since launching Pearl in 2019, our team of AI pioneers have engineered industry-leading computer vision capabilities for interpretation of 2D and 3D dental imagery––capabilities which clinicians,...
-
Customer Success Manager
3 days ago
Los Angeles, United States First Resonance Full timeJob DescriptionJob DescriptionFirst Resonance is a cutting-edge technology company that specializes in providing innovative software solutions for the manufacturing industry, particularly focusing on advanced manufacturing processes such as robotics, automation, and aerospace. Our mission is to empower manufacturing teams to build the future through...
-
Customer Success Manager
4 weeks ago
Los Angeles, United States Pragma Platform Full timeJob DescriptionJob DescriptionAbout PragmaPragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games.You'll be joining a passionate, remote-first team (PT time zone) comprised of people that have scaled games such as League of...
-
Customer Success Manager, Enterprise
4 weeks ago
Los Angeles, California, United States CreatorIQ Full timeCreatorIQ has earned the title of best company to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New WaveTM: Influencer Marketing Solutions, and was recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub. We operate in a...
-
Customer Success Manager
7 days ago
Los Angeles, United States TenOneTen Full timeOur mission is to humanize the internet.Since our launch in 2018, Emotive has created the category of human-to-human marketing, enabling eCommerce merchants to scale 1:1 relationships with customers through conversational texting.We’re extraordinarily proud of the company we’ve built. We’re a driven, passionate, responsible group that values personal...
-
Customer Success Manager
4 hours ago
Los Angeles, United States Steer Health Full timeJob DescriptionJob DescriptionSteer Health transforms healthcare with the industry's most widely adopted Al-fueled patient experience and growth.At Steer Health, we're creating next-generation consumer engagement experiences with solutions spanning care communication, patient engagement, scheduling, smart notifications, and more.As a Customer Success...
-
Customer Success Intern
4 weeks ago
Los Angeles, California, United States MoeGo Full time【Customer Success Internship Opportunities】Customer Success team plays an important role to convey what we value about our customers and products by addressing customer's problems with care and timely response. The members from this team are also exceptional with diversified backgrounds and vitality. -Job Responsibilities for Customer Success...
-
Healthcare Customer Success Manager
3 weeks ago
Los Angeles, United States Recooty Full timeLyons Global™ is a United- States-based Digital Health Assessment and Solutions company in California that provides easy-to-use, adaptable, and accessible digital health solutions by connecting patients and doctors. Lyons Global’s™ vision is global healthcare anywhere, anytime by enabling a gold-standard healthcare delivery model. Job Brief: Become a...
-
Customer Success Associate
4 weeks ago
Los Angeles, California, United States MoeGo Full timeOur Mission:Uplift pet industry by empowering every one in this space. About the role:Our users are business owners and employees who love to take care of pets. They started the business with gut and determination but might be lacking experience in business operations. MoeGo is built to empower every pet business by leveraging technology.We are looking for a...
-
Client Success Manager
4 weeks ago
Los Angeles, California, United States OPM Mastery Full timeThe Client Success Manager is a key player in the customer service/onboarding department.This role is a direct support role to our clients going through the funding process aiding them from start to finish of their funding rounds.Our company operates in the financial industry, educating and consulting clients on Real-estate and creative financing for small...
-
Customer Success Manager
4 days ago
Los Angeles County, CA, United States MSAB Full timeThe MSAB vision is to empower every investigation with digital forensic solutions - for a safer world. A core value is to run an ethics-driven company with innovation and results. We are the global leader in digital forensic technology for mobile device examination and analysis. The sole focus of MSAB is on delivering high quality digital forensic solutions...
-
Client Success Manager
4 weeks ago
Los Angeles, California, United States Enshored Full timeThe OpportunityEnshored is seeking a Client Success Manager (CSM) to support industry disruptive E-commerce, TravelTech, Fintech, SaaS Marketplace, Social Media Network, and HealthTech start-ups in the North American region. Positioned as a liaison between the Clients and Enshored, the CSM will support Clients by understanding and fulfilling the full...
-
Clinical Educator/Clinical Consultant
2 weeks ago
Los Angeles, United States Customer Service Associates Full timeClinical Consultant / Clinical Educator for Critical Care Monitoring Devices and Clinical Applications Full-Time Traveling opportunities for candidates in California metropolitan areas. Are you a Critical Care RN who loves your healthcare career but need a change from the everyday grind of the bedside? Are you a leader who enjoys providing education to...
-
Director of Brand Success
6 days ago
Los Angeles, United States The Lobby Full timeAbout The Lobby... The Lobby (fromthelobby.com) is a marketplace for brands and influencers to discover and collaborate with each other. We've built a passionate community of thousands of influencers and enabled many of the most successful influencer programs for top brands like Magic Spoon, Jolie and Madewell. About the Opportunity... We are looking to...
-
Marketing Manager, Customer Relationships
3 weeks ago
Los Angeles, United States Tubular Labs Full time** Marketing Manager, Customer Relationships** Los Angeles, CA / Marketing / Full-time Reporting to the Head of Growth Marketing, the Marketing Manager, Customer Relationships leads the charge in ideating and executing marketing initiatives for Tubulars global customer base to support and accelerate growth and retention. This role will build strong...
-
Expression of Interest
1 week ago
Los Angeles, United States Fingerprint For Success Full timeWe are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The F4S Talent Pool is a pilot project designed to: Help job seekers get discovered by our partners based on their anticipated hiring needs. Provide optional support and resources for job...
-
Los Angeles, CA, United States StubHub Full timeLos Angeles, CAStubHub – Software Engineering /Full-Time /HybridAbout the Opportunity: StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through...
-
Department Manager, Customer Service
2 weeks ago
Los Angeles, United States Yusen Terminals LLC Full timeSan Pedro, CAYusen Terminals LLC ("YTI", based in Terminal Island (Los Angeles), CA, is wholly owned by Ocean Network Express (ONE), with office headquarters in Singapore.YTI operates a state-of-the-art marine container terminal in the Port of Los Angeles. YTI was established in 1991 at the Port's Berths 212-218. The services we provide are stevedoring and...
-
Los Angeles, United States Mount St.Mary's College, Los Angeles Full timeJob Description: The Transition and Success Coach is designed to improve retention of incoming traditional undergraduate students from the time of their tuition deposit through their first year at MSMU. By engaging in proactive and regular outreach to new students, the Coach will connect them to available campus resources to ensure a strong start at MSMU....
-
Customer Experience Manager
3 weeks ago
Los Angeles, United States 24 Seven Talent Full timeOur client is a well-known beauty company that specializes in customized skincare and haircare solutions that are both sustainable and budget-friendly. As a customer insight driven company, they focus on customer feedback and satisfaction to grow their brand.Customer Experience Manager Overview:As a seasoned leader, the Customer Experience Manager will be...