Customer Success Manager

2 weeks ago

Los Angeles, United States Pragma Platform Full time
Job DescriptionJob Description

About Pragma

Pragma is supporting healthy and vibrant online communities by creating a backend game engine— a platform of services and tools that enable game studios to launch live-service games.

You'll be joining a passionate, remote-first team (PT time zone) comprised of people that have scaled games such as League of Legends and Destiny 2 and many more games while at Riot, Bungie, PopCap, and EA. Team members have also scaled platforms at traditional tech companies including Google, Amazon, Microsoft, SendGrid and Tableau. We are grateful to have partnered with top-tier investors including Greylock, Upfront Ventures and Insight Partners

About the Role

We're seeking a dedicated Customer Success Manager to oversee the relationship between Pragma and our valued customers. Our goal is to provide a seamless experience that integrates us into our customers' development teams, fostering a sense of partnership rather than that of an external vendor.

In this role, you'll regularly engage with customers to understand their needs, facilitate their onboarding onto our platform, address inquiries about our products, and assist them in preparing for key milestones. To excel, you'll need a deep-seated customer focus, a curious technical mindset, and a knack for cross-functional collaboration.

Responsibilities

  • Learn how to use Pragma, which is technical in nature, and be able to effectively teach its features and benefits to customers

  • Provide prompt and proficient technical support to customers, resolving any issues they encounter.

  • Collaborate with customers to devise and implement innovative solutions within the Pragma Ecosystem to expand beyond core Pragma features.

  • Lead and manage customer launches, including Alphas, Betas, and Public Launches, ensuring smooth rollouts of their games to players.

  • Cultivate and nurture strong relationships with customers to ensure their ongoing success and satisfaction.

  • Showcase Pragma's features and capabilities to prospective customers, contributing to the expansion of our client base.

  • Serve as a valuable resource to our Product teams by offering insights into how customers utilize Pragma and providing feedback for product enhancement.

Qualifications

  • Exceptional communication skills to forge collaborative relationships with game studios, embodying a team-like approach.

  • Minimum of 2 years of experience in a Customer Success Manager or related role, preferably within the tech industry.

  • Proficiency in reading and understanding code, enabling you to grasp technical intricacies and effectively troubleshoot issues.

  • Strong problem-solving abilities and a knack for resolving technical challenges efficiently.

  • Excellent organizational skills and the ability to manage multiple projects and priorities effectively.

  • Demonstrated ability to empathize with customers' challenges and advocate for their needs within the organization.

Job Benefits

  • A remote-first work environment with semi-annual in-person meetups

  • Competitive pay

  • 100% employer-paid medical, dental, vision coverage for primary policyholders; 80% employer-paid coverage for eligible dependents.

  • 401(k) retirement plan with company match

  • Flexible vacation

  • Remote friendly perks such as snacks delivered monthly

  • Paid parental and family care leaves

  • Long term and short term disability

Pragma is committed to creating a diverse work environment. All qualified applicants will receive consideration without regard to race, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Compensation Range: $100K - $120K

  • Customer Success Manager

    1 week ago

    Los Angeles, United States Kuraray America , Inc. Full time

    About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experienced and...

  • Customer Success Manager, Enterprise

    Found in: beBee jobs US - 2 weeks ago

    Los Angeles, California, United States CreatorIQ Full time

    CreatorIQ has earned the title of best company to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New WaveTM: Influencer Marketing Solutions, and was recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub. We operate in a...

  • Head of Customer Success

    3 days ago

    Los Angeles, United States CareerBuilder Full time

    Head of Customer Success About the Company Prominent organization specializing in language analytics & recruitment services Industry Human Resources Type Privately Held, VC-backed Founded 2015 Employees 11-50 Funding $11-$25 million Categories Enterprise Software Human Resources Natural Language Processing Recruiting SaaS Software Consulting Agency...

  • Customer Success Intern

    Found in: beBee jobs US - 2 weeks ago

    Los Angeles, California, United States MoeGo Full time

    【Customer Success Internship Opportunities】Customer Success team plays an important role to convey what we value about our customers and products by addressing customer's problems with care and timely response. The members from this team are also exceptional with diversified backgrounds and vitality. -Job Responsibilities for Customer Success...

  • Healthcare Customer Success Manager

    5 days ago

    Los Angeles, United States Recooty Full time

    Lyons Global™ is a United- States-based Digital Health Assessment and Solutions company in California that provides easy-to-use, adaptable, and accessible digital health solutions by connecting patients and doctors. Lyons Global’s™ vision is global healthcare anywhere, anytime by enabling a gold-standard healthcare delivery model. Job Brief: Become a...

  • Customer Success Associate

    Found in: beBee jobs US - 2 weeks ago

    Los Angeles, California, United States MoeGo Full time

    Our Mission:Uplift pet industry by empowering every one in this space. About the role:Our users are business owners and employees who love to take care of pets. They started the business with gut and determination but might be lacking experience in business operations. MoeGo is built to empower every pet business by leveraging technology.We are looking for a...

  • Client Success Manager

    Found in: beBee jobs US - 2 weeks ago

    Los Angeles, California, United States OPM Mastery Full time

    The Client Success Manager is a key player in the customer service/onboarding department.This role is a direct support role to our clients going through the funding process aiding them from start to finish of their funding rounds.Our company operates in the financial industry, educating and consulting clients on Real-estate and creative financing for small...

  • Remote Head of Technical Customer Success

    1 week ago

    Los Angeles, United States GatedTalent Limited Full time

    A Foundation is on the lookout for a Head of Technical Customer Success to spearhead their initiatives in enhancing the Network by closely collaborating with their vibrant community: This role is pivotal in harnessing the collective intelligence of our users, especially animators, to refine our digital products and integrate community-suggested features,...

  • Client Success Manager

    Found in: beBee jobs US - 2 weeks ago

    Los Angeles, California, United States Enshored Full time

    The OpportunityEnshored is seeking a Client Success Manager (CSM) to support industry disruptive E-commerce, TravelTech, Fintech, SaaS Marketplace, Social Media Network, and HealthTech start-ups in the North American region. Positioned as a liaison between the Clients and Enshored, the CSM will support Clients by understanding and fulfilling the full...

  • Administrative Assistant

    1 week ago

    Los Angeles, United States Sales Manager Full time

    Job DescriptionJob DescriptionWe are seeking a Sales/Marketing Assistant to join our team! .Responsibilities:Assist Sales Manager with daily work assignments/projectsCoordinate Trade Shows - to be discussed during interviewOrganize client correspondence and paperworkAssist Sales Department with administrative workAssist Customer Service Department on a...

  • Client Success Manager

    Found in: beBee S US - 1 week ago

    Los Angeles, United States OPM Mastery Full time

    The Client Success Manager is a key player in the customer service/onboarding department.This role is a direct support role to our clients going through the funding process aiding them from start to finish of their funding rounds.Our company operates in the financial industry, educating and consulting clients on Real-estate and creative financing for small...

  • Director, Business

    5 days ago

    Los Angeles, United States Iconic Manager LLC Full time

    Director, Business & Legal Affairs Iconic Manager is dedicated to acquiring and actively managing a select portfolio of iconic music brands. Iconic was formed to fill a void in the music business for legacy artists, and to act as a trusted steward for artist’s intellectual property, with the expertise to maximize the value of assets while preserving their...

  • Marketing Manager, Customer Relationships

    1 week ago

    Los Angeles, United States Tubular Labs Full time

    ** Marketing Manager, Customer Relationships** Los Angeles, CA / Marketing / Full-time Reporting to the Head of Growth Marketing, the Marketing Manager, Customer Relationships leads the charge in ideating and executing marketing initiatives for Tubulars global customer base to support and accelerate growth and retention. This role will build strong...

  • Customer Service Manager

    6 hours ago

    Los Angeles, United States Select LTC Pharmacy Full time

    Select LTC Pharmacy is the fastest growing provider of hospice pharmacy services in Southern California, specializing in the prompt delivery of medications and medical supplies to individuals under the care of hospice services. Excellent customer service is the cornerstone of our business. At Select LTC, we treat each patient like a member of the Select...

  • Customer Experience Manager

    Found in: Appcast US C2 - 7 days ago

    Los Angeles, United States 24 Seven Talent Full time

    Our client is a well-known beauty company that specializes in customized skincare and haircare solutions that are both sustainable and budget-friendly. As a customer insight driven company, they focus on customer feedback and satisfaction to grow their brand.Customer Experience Manager Overview:As a seasoned leader, the Customer Experience Manager will be...

  • Customer Experience Manager

    6 days ago

    Los Angeles, United States 24 Seven Talent Full time

    Our client is a well-known beauty company that specializes in customized skincare and haircare solutions that are both sustainable and budget-friendly. As a customer insight driven company, they focus on customer feedback and satisfaction to grow their brand.Customer Experience Manager Overview:As a seasoned leader, the Customer Experience Manager will be...

  • Customer Experience Manager

    Found in: Appcast Linkedin GBL C2 - 7 days ago

    Los Angeles, United States 24 Seven Talent Full time

    Our client is a well-known beauty company that specializes in customized skincare and haircare solutions that are both sustainable and budget-friendly. As a customer insight driven company, they focus on customer feedback and satisfaction to grow their brand.Customer Experience Manager Overview:As a seasoned leader, the Customer Experience Manager will be...

  • Expression of Interest: Content Manager

    1 week ago

    Los Angeles, United States Fingerprint for Success (F4S) Full time

    We are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The F4S Talent Pool is a pilot project designed to: Help job seekers get discovered by our partners based on their anticipated hiring needs. Provide optional support and resources for job seekers...

  • Expression of Interest: Procurement Manager

    1 week ago

    Los Angeles, United States Fingerprint for Success (F4S) Full time

    We are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The F4S Talent Pool is a pilot project designed to: Help job seekers get discovered by our partners based on their anticipated hiring needs. Provide optional support and resources for job seekers...

  • Expression of Interest: Content Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Los Angeles, United States Fingerprint for Success (F4S) Full time

    We are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool.The F4S Talent Pool is a pilot project designed to:Help job seekers get discovered by our partners based on their anticipated hiring needs.Provide optional support and resources for job seekers in...