Transition and Success Coach, Enrollment Management
2 weeks ago
The Transition and Success Coach is designed to improve retention of incoming traditional undergraduate students from the time of their tuition deposit through their first year at MSMU. By engaging in proactive and regular outreach to new students, the Coach will connect them to available campus resources to ensure a strong start at MSMU. This foundation will set students up for long-term success, with the ultimate goal being timely graduation.
Work Location: Both Doheny Campus (Downtown Los Angeles) and Chalon Campus (West Los Angeles
Start Date: Immediately
Expected End Date: August 31, 2026
Applications Deadline: Open until filled
Position Hourly Range: $18.89 - $21.00
Hiring salary can be above the posted pay range if candidate's qualifications are determined to be above the minimum requirements of the position description.
Duties and Responsibilities:
- Engages with deposited traditional undergraduate students in person and via phone, email and text to ensure they are progressing through the necessary clearance steps for the start of the upcoming semester. These include FAFSA submission, acceptance of financial aid offers, taking placement tests, meeting with the academic advisor and registering for courses, submitting health forms and immunization records, submitting housing deposit/application if planning to live on campus, attending Orientation programs, setting up a payment plan or otherwise settle their student account, and any other required items to be cleared by the first day of class.
- Provides 1:1 and small group coaching to students
- Tracks all interactions with students in CRM to allow for continuous support, tracking and reporting
- Under the direction of the Assistant VP for Enrollment, will work closely with Student Care, Student Accounts, Academic Advisement, Financial Aid and other offices to identify students needing support throughout their first year and assist them with completing enrollment processes and identifying appropriate campus resources (e.g. tutoring, peer mentors, mental health resources, etc.)
- Collaborates with Director of Student Success & Retention, Student Affairs, Academic Advisement, faculty mentors, Academic Support Center and other areas as needed for programming and activities
- Plans and supports relevant admission, orientation and academic events throughout the year
- Meets regularly with and provides updates to First-Year Seminar directors. Identify significant areas for improvement and collaborate to improve services
- Collaborates with Title V Student Success Team, OIT, Student Affairs, and others as needed to assess data from student alert systems for ongoing improvement of student services and support
- Performs other duties as assigned
Other Duties and Responsibilities:
- Performs other job-related duties to support the enrollment and retention of traditional undergraduate students
- Works weekends and/or evenings as needed
Requirements:
Knowledge:
- Working knowledge of general advisement policies, procedures and practices.
- Working knowledge of spreadsheets, CRM and/or other types of computer software applications.
- Understanding of and sensitivity to a diverse student population
- Bilingual (Spanish) preferred.
- Experience supporting students from historically and systemically marginalized backgrounds preferred.
- Experience supporting first-generation college students preferred.
Abilities and Skills:
- Maintain a high level of confidentiality and decision-making skills.
- Ability to identify creative responses to complex situations.
- Utilize critical thinking and problem-solving skills to effectively troubleshoot and resolve problems.
- Record keeping and report writing skills
- Work independently and organize complex tasks, processes, and information amidst many interruptions and distractions
- Ability to be flexible and adaptable in a variety of situations.
- Build rapport and communicate effectively with a diverse group of co-workers, students, faculty, and staff. Remarkable service orientation: Solid administrative and customer service skills.
- Strong time-management skills.
Education:
- Bachelor's degree required
Experience:
- A minimum of one year advisement, admission, counseling or student support experience, preferably in a higher education context.
Additional Information:
Mount Saint Mary's University's commitment to equity, diversity and justice (EDJ) is steeped in the tradition and legacy of the Sisters of St. Joseph of Carondelet (CSJ), our Catholic identity, mission and values. We are unwavering in our pursuit of inclusion, belonging and antiracism. We aspire to achieve our love of dear neighbor without distinction, which permeates all forms of social identities and human experiences.
We honor and celebrate our similarities and differences. We are committed to the full inclusion of the entire Mount community. Due to historical legacies of exclusion, we offer particular care for underrepresented populations. We define diversity in the broadest sense, including but not limited to, age, differences in culture, citizenship status, disability, family status, gender, gender expression, gender identity, generational history, genetic information, geographic origin, language, political perspectives, mental and physical ability, military service, national origin, race and ethnicity, religion, sexual orientation, size and socioeconomic class.
Welcoming individuals from a variety of backgrounds improves and enriches our learning, living and working environments. Any breach of these values harms our community. Mount Saint Mary's University transforms its culture through the radical pursuit of institutionalized change. We strive for a campus where students, staff, faculty, alumnae and all whom we encounter feel welcomed, valued and are supported to reach their full potential.
As we pursue our never-ending journey toward a more equitable, inclusive and antiracist campus in our richly diverse community, we welcome you.
Application Instructions:
Please submit a resume and cover letter.
Applicants must be able to provide proof of eligibility to work in the United States. The University will not assist applicants with any visa matters.
A background check will be required.
Employees may disclose their COVID-19 vaccination status with MSMU's Human Resources on a voluntary basis. Some MSMU clinical healthcare partners may require proof of COVID-19 vaccination to work at their facilities. If required, your academic division will inform you.
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