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Fulfillment Manager

4 months ago

Birmingham, United States Sterling Search Partners Full time

Sterling Search Partners is helping a growing Birmingham client with its search for a Warehouse Fulfillment Manager position.

  • Overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping preparation.
  • Working alongside a 3PL and utilizing their WMS software to optimize warehouse and fulfillment operations
  • Tracking inventory levels to prevent stock-outs and/or deadstock
  • Developing standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals
  • Preventing inventory shrinkage, accidents, and occupational hazards
  • Optimizing Procurement of inventory by improving vendor relationships, performance, and lead times
  • Managing a dynamic team of production supervisors, full-time and part-time warehouse staff, and other direct reports
  • Maintaining positive and mutually beneficial relationships with vendors, suppliers, manufacturers, and 3PLs (if applicable)
  • Reporting weekly on multiple fulfillment and performance KPIs
  • Providing data-backed and actionable updates to senior management to improve order fulfillment SLAs and vendor performance
  • Supporting efforts to attain certifications (such as ISO 9002 and COPC) for quality in installation, production, and customer experience

Desired Skills

  • Proven track record of analytical, interpersonal, leadership, and project management skills
  • Prior experience and familiarity with warehouse operations*
  • Proficient in Microsoft Office (Word, PowerPoint, Excel, etc.), inventory management systems, and warehouse management systems
  • Detail-oriented
  • Multitasking capabilities
  • Business-level communication skills (oral and written)
  • A strong customer-oriented focus
  • Bachelors degree