Customer Service Representative

4 weeks ago


Concord, United States Bellwether Staffing Solutions Full time

We are currently recruiting for a Customer Service Representative in Concord, NC. This role is in-office 5 days week. Standard business hours Mon Fri. The Customer Service Representative will provide support to the designated outside sales team across the US territory, aiming to meet or surpass monthly sales targets. 55K 68K Base + Benefits Package

Responsibilities:

  • Handle inbound calls and emails from the sales team and customers for order processing, product details, upselling, and tracking shipments.
  • Manage the processing of incoming orders.
  • Address requests from customers and the sales team regarding order status, deliveries, product quality concerns, delivery timelines, and product availability.
  • Address and resolve customer issues.
  • Engage with current and prospective customers, providing excellent service.
  • Maintain and update the customer information in database.
  • Collaborate with the warehouse and accounting departments to address shipping and billing queries.
  • Contribute to product training sessions.

Requirements:

  • At least two years of experience in customer service / sales support in the food industry (or similar industry).
  • Strong communication skills and dedicated to providing outstanding customer service.
  • Comprehensive understanding of sales processes.
  • Exceptional interpersonal abilities, capable of quickly establishing rapport with both customers and the sales team.
  • Strong computer skills. Proficient in word processing and data entry.

Local candidates only (must be in a commutable range to Concord, NC). No sponsorship. Must be a US citizen or Permanent resident. In-office position. 55K 68K Base + Benefits Package



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