Ocean Import Customer Service Representative

2 months ago

Des Plaines, United States Karl Gross Logistics (USA), Inc. Full time
Company Description

The Karl Gross group is an international freight forwarding and logistics service provider. Our roots go back to 1876 when Karl Gross was founded close to Bremen, Germany.

Nowadays, Karl Gross is active and present in many countries of the world and provides freight forwarding and logistics services according to the corporate motto "Better logistics for you".

Specialized teams cater to the individual needs of our clients. We take on our clients' logistics challenges and create tailor-made solutions.

Some challenges are bigger than others. Our way of meeting these is out-of-the-box-thinking leading to favorable solutions for our customers. Our basis: profound education and vast professional knowledge of our team members allowing them to work independently.

Job Description
  • Handling all daily ocean import shipments from pre-alert until invoicing
  • Providing expert advise to clients regarding logistic processes, documentation, inspections, letters of credit, or any other shipping questions which may arise;
  • Arranging pick up of cargo and delivery of cargo to final destination;
  • Assisting/ forwarding all necessary information and documentation to Customs Broker in order to clear shipments in accordance with U.S. government regulations;
  • Preparing and/or processing Delivery Orders and Arrival Notices;
  • Preparing and/or processing sending advance notifications of shipments or other documents to brokers, agents or consignees as required;
  • Coordinating the movement of shipments between origin and destination;
  • Tracking shipments and sending regular status reports to clients;
  • Data input/ logging files;
  • Communicating with all external and internal partners as well as customers to ensure smooth transport arrangement;
  • Operating according to our Standard Operation Procedures;
  • Support General Manager with General Office duties
Qualifications
  • High school degree required;
  • 3-5 years' experience with ocean imports (required) and air imports (preferred);
  • Strong Understanding of Ocean Import regulations and documentation;
  • Able to work in a team
  • Experience in using and navigating CargoSoft software is a plus;
  • Attention to detail and excellent oral and written skills required, customer service experience required;
  • Proficient in Microsoft Office including Outlook, Word and Excel.
Additional Information

At Karl Gross Logistics (USA), Inc. you will be part of a young, motivated, multicultural and flexible team. Our company has offices all over the world and you will get the chance to interact with people from all over the world.

We also offer:
  • Competitive pay
  • Paid time off: Holiday, Vacation and Sick
  • Medical, Dental and Vision plans
  • 401k Plan + Matching Contributions

We will ask you to pass a background check and we will also ask you to provide 3 references who can confirm 3 years experience with ocean import and exports.

Karl Gross Logistics (USA), Inc. will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

  • Ocean Import

    1 month ago

    Des Plaines, Illinois, United States CMA CGM Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and...

  • Ocean Freight Import Specialist

    2 weeks ago

    Des Plaines, Illinois, United States Karl Gross Logistics (USA), Inc. Full time

    Company Overview Karl Gross Logistics (USA), Inc. is a global leader in freight forwarding and logistics solutions, with a rich history dating back to 1876. Our company operates in numerous countries, dedicated to delivering superior logistics services under the guiding principle of "Better logistics for you." Our specialized teams are committed to...

  • Import Supervisor

    1 month ago

    Des Plaines, Illinois, United States Mallory Alexander International Logistics Full time

    Mallory Alexander International Logistics, a global third-party logistics company (3PL) headquartered in Memphis, TN has an immediate opening for a Logistics Professional to join our teamThe primary purpose of the Import Supervisor is to coordinate and support the Import operation process, including Customs Brokerage, maintaining awareness of regulations...

  • Customer Service Representative

    3 months ago

    Des Plaines, United States Unique Repair Service Full time

    Customer Service Representative Are you looking for a job where you can talk and walk the walk? Look no further! We're hiring Customer Service Representatives to join our fun and friendly team. As a Customer Service Representative, you'll be the voice of our company, handling calls from customers and providing them with top-notch service. But don't worry -...

  • Customer Service Representative

    1 day ago

    Des Plaines, Illinois, United States Unique Repair Service Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Unique Repair Services. As a key member of our call center team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesPromptly answer calls and respond to customer inquiries in a...

  • Customer Service Representative

    3 months ago

    Des Plaines, United States Unique Repair Services. Inc. Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeAre you looking for a job where you can talk and walk the walk? Look no further! We're hiring Customer Service Representatives to join our fun and friendly team.As a Customer Service Representative, you'll be the voice of our company, handling calls from customers and providing them with...

  • Global Forwarding Import Specialist

    2 days ago

    Des Plaines, Illinois, United States SureStaff LLC Full time

    Job SummaryThe Global Forwarding Warehouse Import Receiver will play a critical role in managing the daily breakdown and receiving of air and ocean import teams at SureStaff LLC. This position requires a high level of attention to detail, strong communication skills, and the ability to work independently in a fast-paced warehouse environment.Key...

  • Customer Service Representative

    3 weeks ago

    Des Plaines, United States U-Haul Full time

    Location: 1560 Mt Prospect Rd, Des Plaines, Illinois 60018 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    1 month ago

    Des Plaines, United States Staffmark Full time

    Ready to steer your customer service skills in the right direction? Staffmark has joined forces with a prominent freight forwarding company in Des Plaines, IL, to find a talented Customer Service Representative. This company prioritizes integrity, teamwork, and continuous improvement. We want to hear from you if you're passionate about delivering top-notch...

  • Customer Service Representative

    3 months ago

    Des Plaines, United States iFLY World Full time

    ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO003047 Showing 1 location **Job Details** **Description** **Customer Service Representative (Up to $20/hr.)** **Our mission is to deliver the dream of flight! Learn about iFLYs Indoor Skydiving.** **iFLY is a global company with 33 U.S. locations. This is...

  • Customer Service Representative

    10 hours ago

    Des Plaines, Illinois, United States ExecuSource Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our dynamic team at ExecuSource. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesCustomer SupportDevelop a...

  • Customer Service Representative

    2 weeks ago

    Des Plaines, Illinois, United States Jimmy John Full time

    Become a Part of Our Team at Jimmy John'sWe are seeking a dedicated Restaurant Associate to enhance our vibrant team. As a Customer Service Representative at Jimmy John's, you will have the chance to:Welcome customers warmly as they arrive and depart from the establishmentDeliver outstanding customer service consistentlyProcess orders, manage the cash...

  • Customer Service Representative

    2 months ago

    Des Plaines, United States U-Haul Full time

    Location: 1560 Mt Prospect Rd, Des Plaines, Illinois 60018 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 days ago

    Des Plaines, Illinois, United States Tapestry Full time

    Kate Spade New York is seeking a Sales Associate to represent the brand and lifestyle to guests through sales competency and exceptional guest service.Key Responsibilities:Achieve sales goals and drive revenue growthDevelop and maintain product knowledge to provide expert advice to guestsDeliver exceptional guest service and create a memorable brand...

  • Customer Service Representative

    3 weeks ago

    Des Plaines, United States Globe Life - Kelechi Anele Full time $40,000 - $60,000

    Job DescriptionJob DescriptionAt our company, we believe that exceptional customer service is the backbone of a successful business.We are looking for a dynamic, goal-oriented Customer Service Representative with a passion for sales to join our team. If you thrive in a fast-paced environment, love connecting with customers, and have a knack for closing...

  • Customer Service Representative

    3 weeks ago

    Des Plaines, United States Resource Label Group LLC Full time

    Resource Label Group, LLC is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and...

  • Customer Service Representative

    3 months ago

    Des Plaines, United States Utica National Insurance Group Full time

    ** Customer Service Representative** **Job Category****:** CR&E **Requisition Number****:** CUSTO004724 Showing 1 location **Job Details** **Description** If you seek a truly outstanding employment experience, Utica National is the place for you. We are always looking for conscientious, customer-oriented people - whether you're a seasoned insurance...

  • Customer Service Representative/Warehouse

    3 months ago

    Des Plaines, United States Rentokil Initial Group Full time

    **Customer Service Representative/Warehouse** CAROUSEL_PARAGRAPH * Des Plaines, Illinois * Customer Service/Support * 29366 Rentokil ** Share Job** ** Job Description** **Customer Service Representative** Target Specialty Products is proud to be a leading national wholesale distributor of specialty agricultural chemicals, application equipment, products,...

  • Service Center Representative

    2 weeks ago

    Des Plaines, Illinois, United States Unique Repair Service Full time

    Customer Support Specialist Are you seeking a role where communication is key? Join our vibrant team as a Customer Support Specialist. In this position, you will represent our organization, managing incoming calls from clients and delivering exceptional service. This is not your typical call center role. Become a part of our team at Unique Repair Services,...

  • Customer Service Representative/Warehouse

    2 months ago

    Des Plaines, United States Rentokil Initial Full time

    **Customer Service Representative/Warehouse** CAROUSEL_PARAGRAPH * Des Plaines, Illinois * Customer Service/Support * 29366 Rentokil ** Share Job** ** Job Description** **Customer Service Representative** **Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!** Target Specialty Products is proud to be a leading national wholesale...