Client Services Representative

3 weeks ago

Marietta, United States Global Technical Talent Full time
Client Services Representative
  • Contract Duration 2+ Months

Job Description:
  • Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate, and courteous manner.
  • Client Services Representative will use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests, and complaints competently and courteously.
  • Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
  • Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
  • Client Services Representative will report laboratory results to clients and patients using established protocols.
  • Follow through in a timely manner to resolve all issues and concerns.
  • Provide education and guidance to clients about lab processes.
  • Escalate issues as appropriate to keep the supervisor informed of client concerns, problems, or deviations from established procedures.
  • Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Qualifications
Required Work Experience:
  • One (1) year of customer service and/or related healthcare experience is required.
  • Must have hands-on knowledge of medical terminology (Required)
  • Must have strong time management and organizational skills

Preferred Work Experience:
  • Previous related health care experience preferred.
  • Physical and Mental Requirements:
  • Sitting for long periods of time.
  • Repeating motions that may include the wrists, hands, and/or fingers. (Typing)

Knowledge:
  • Proper telephone etiquette to handle customer inquiries
  • Basic knowledge of operating office equipment
  • Understand the importance of Quality Service and how it is measured

Skills:
  • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
  • Proficiency in basic computer skills (Word, Excel, Outlook)
  • Ability to multi-task and work in a fast-paced environment
  • Strong organizational skills
  • Ability to analyze and solve problems.
  • Good listening skills
  • Ability to maintain a professional and tactful manner in stressful situations
  • Ability to deal with client information in a confidential manner

Education
  • High School Diploma or Equivalent(Required)

Benefits:
  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund

About The Company:
  • Our client empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors, and improve healthcare management.
  • The company annually serves one in three adult Americans and half the physicians and hospitals in the United States, and their 47,000 employees understand that, in the right hands and with the right context, their diagnostic insights can inspire actions that transform lives.
  • As the world's leading provider of diagnostic information services, this company is committed to positively impacting the communities they are a part of by promoting a healthier world, building value for all their stakeholders, and creating an inspiring and inclusive workplace. Inclusion & Diversity are woven into who they are and what they do. The company is inspired by the experiences and perspectives of its diverse employees. Diversity of thought and authentic connections empower this company to create valuable solutions and deliver inclusive care to its patients and communities.

#gttqst
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