Client Services Associate
2 weeks ago
Contract Duration: 2+ months (Potential for extension based on client needs)
Work Schedule: Monday to Friday, 8:30 AM to 5:00 PM EST
Overview:
We are seeking a dedicated individual with a background in customer service and familiarity with medical terminology. Experience in the healthcare sector is advantageous.
Key Responsibilities:
- Respond to and resolve inquiries from customers or potential clients promptly and courteously.
- Utilize appropriate telephone etiquette and available resources to handle incoming requests and complaints effectively.
- Diagnose issues and follow up with clients on unresolved matters.
- Maintain accurate records and complete all necessary documentation related to customer interactions.
- Communicate laboratory results to clients and patients following established protocols.
- Ensure timely resolution of all client concerns and issues.
- Educate clients on laboratory processes and provide guidance as needed.
- Escalate issues to supervisors when necessary to keep them informed of client concerns.
- Perform additional duties as required to meet business needs.
- Minimum of one year of experience in customer service or related healthcare roles.
- Proficient understanding of medical terminology is essential.
- Strong organizational and time management skills are necessary.
- Prior experience in the healthcare industry is preferred.
- Ability to sit for extended periods.
- Repetitive motions may include typing and use of hands.
- Understanding of proper telephone etiquette for customer interactions.
- Basic proficiency in operating office equipment.
- Awareness of quality service standards and their measurement.
- Excellent verbal and written communication skills for effective interaction with clients and colleagues.
- Competence in basic computer applications (Word, Excel, Outlook).
- Capability to multitask and thrive in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Good listening skills and the ability to maintain professionalism in challenging situations.
- Commitment to confidentiality when handling client information.
- High School Diploma or Equivalent is required.
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