P2P Software Business Analyst

3 weeks ago


Tyler, United States EqualLevel Inc. Full time

EqualLevel is seeking a talented and ambitious professional with strong analytical skills, in-depth Procure-to-Pay (P2P) software technical knowledge and project management skills to join our growing team. In this role, your responsibilities will be to: Responsibilities Capture functional and non-functional requirements from EqualLevel customers Translate customer requirements to technical requirements and specifications for the customer onboarding team, integration team and/or product management team to review and implement as customer deliverables, customization, or products Provide guidance and assist customers in issue resolution activities Create internal and external knowledge base documentation and how-to videos Enable customers to achieve higher P2P maturity level by providing expert level advice on the procure-to-pay process and adoption of EqualLevel solutions Perform analysis on customer data and needs to identify cost saving opportunities and maintain process compliance Contribute as a member of the customer support team by continually looking for opportunities to improve our products and processes. Provide feedback to drive new features and enhance existing functionality Requirements 3+ years of experience as a software business analyst or technical support specialist 2+ years of experience in eCommerce punchout site integration experience with expert level knowledge in cXML, EDI, and/or OCI standards Exceptional analytical and critical thinking skills. Ability to take on a task and formulate a plan of approach Ability to work on multiple customer engagements concurrently Ability to thoroughly document and produce work products Proficient with Google Apps and/or MS Office suite Excellent verbal and written communication skills to be able to interface with customers directly Bachelor’s degree with a major in Computer Science, Engineering, or related fields Bonus Hands-on experience with SAML, XSLT, SOAP, REST, JSON, etc. Understanding of Software Development Life Cycle (SDLC) or Agile methodology Understanding of Procurement Life Cycle Experience with Atlassian JIRA and Confluence or a similar tool

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