Client Services Analyst

4 weeks ago


Tyler, United States UT Health Science Center Full time
Position Summary: Responsible for the performance of PC systems, equipment maintenance, review of application software and generalsupport for users of PCs. Install, maintain, enhance and support of the software and hardware for associated PCs.Diagnose and recommend solutions for PC problems. Assist with the relocation of PC computers and associatedperipheral equipment. Assist with the installation, maintenance, enhancement and support of local area networks.Maintain accurate listing of all PCs and peripherals. Respond to assigned work orders for PC and peripheral support.Provide specialized support of mobile devices. Assist with IT purchase requisitions as needed. Manage Help Desk calls including entering work orders and resolving on first call when possible. Apply Microsoft Security updates toservers. Ensure server backups are completed successfully and stored off site if required. Perform user accountmanagement duties for the network, Outlook, and other systems as required.

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